Bluebird Care Maidstone Tonbridge & Tunbridge Wells

Barham Court, Teston, Maidstone ME18 5BZ
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9.6 45 Reviews
  • Bluebird Care Maidstone Tonbridge & Tunbridge Wells, Maidstone
Bluebird Care (Maidstone, Tonbridge & Tunbridge Wells) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

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Care Provided by Bluebird Care Maidstone Tonbridge & Tunbridge Wells

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura-Jane Wilkinson (Manager)

Funding & Fees Guide for Bluebird Care Maidstone Tonbridge & Tunbridge Wells

  • Prices

  • Prices from £31.15

Bluebird Care Maidstone Tonbridge & Tunbridge Wells Reviews (45)

Total of 45, showing 41-45
9.6

Bluebird Care Maidstone Tonbridge & Tunbridge Wells has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Maidstone Tonbridge & Tunbridge Wells has 45 reviews.

Overall Experience

  • 28
  • 16
  • 1
  • 0
  • 0

Date Published

45
4
7
15
30

Review from B B (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints.

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Value for Money

Review from B A (Wife of Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are satisfactory. Some are very good. One or two do not talk actually to the client but to each other. All are physically gentle and caring. Most very apologetic if they are late for a call. Travel times are not always sufficient for clients.

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Review from Alan H (Friend of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, very clean which is what my friend required. Good organiser and a very good cook.

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Review from Eileen A (Client) assisted by family/friend published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a regular morning carer who is prompt and very reliable. She is courteous and willing to do anything. I also feel she has become a friend. I look forward to seeing her daily.

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Treated with Dignity

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Review from Doreen C (Client) published on 21 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers that come to me have been polite and helpful, I look forward to their visits and they are good company and fulfil their tasks each day.

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Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 86 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Maidstone Tonbridge & Tunbridge Wells is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (2)

Mel

Mel Marriott

Job Title: Care Manager

Joined: 2016

Having worked in roles from Care Assistant to NVQ Assessor and over 15 years of experience in healthcare, Mel brings a wealth of knowledge and experience to the Bluebird Care Tonbridge and Tunbridge Wells teams.


Mel's childhood dream was to become a nurse however after starting a family, she made the decision to pursue a career in healthcare as a carer and has never looked back.


She firmly believes in career development and has a number of qualifications including an NVQ 2 & 3 in Health & Social Care along with NVQ Assessor and QA awards.


Mel chose to join the Bluebird Care Tonbridge and Tunbridge Wells team because of our excellent reputation and is passionate about delivering premium quality homecare services throughout the local area.


In her spare time, Mel fills her hours playing mum to two wonderful children!


Kerry

Kerry Richards

Job Title: Training Supervisor

Joined: 2020

Kerry has a lifelong passion to care for and support others


A level 4 qualification in Health and Social care gives Kerry the perfect understanding and skills to carry out her role to an extremely high standard.


Having taken a break to enjoy watching her children grow up, Kerry is excited to be back in the social care sector with ambitions to further her qualifications whilst in the post.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Maidstone Tonbridge & Tunbridge Wells to verify any information. View our terms and conditions. Bluebird Care Maidstone Tonbridge & Tunbridge Wells has a Platinum Service – more info.