Audley Care Clevedon

Ben Rhydding Drive, Ben Rhydding, Ilkley LS29 8AQ
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9.5 29 Reviews
  • Audley Care Clevedon, Ilkley
Audley Care at Clevedon has a team of 20 dedicated carers who visit clients in their homes in the Ilkley area. They provide a helping hand while offering friendship and companionship to those they care for.

Audley Care Ltd carers get to know their clients and how they live in their homes in order to ensure the provide the right kind of support, which could include doing the ironing, helping with personal care or doing the shopping.

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Care Provided by Audley Care Clevedon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Georgina McGillivray (Cluster Care Branch Manager)

Funding & Fees Guide for Audley Care Clevedon

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Clevedon Reviews (29)

Total of 29, showing 1-20
9.5

Audley Care Clevedon has a Review Score of 9.5 (9.488) out of 10, based on 8 reviews in the last 2 years. Over all time Audley Care Clevedon has 29 reviews.

Overall Experience

  • 21
  • 8
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Date Published

29
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21

Review from P H (Client) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are excellent, always a smile on their faces. Cannot fault them at all.

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Review from Judith M (Stepdaughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team put all the arrangements in place to allow my stepmother to move back to her apartment after a fall resulting in a broken hip and an extended stay in hospital and a nursing home. They have organised shopping and cleaning as well as personal care and gone out of their way to ensure that
my stepmother has been safe and comfortable during her time at Audley.

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Review from Shirley J (Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately I had a fall after only being here for 1 week. I had to get up at 3am and was very disoriented and fell - couldn't get up so pressed the button for assistance which came within 5 minutes. Got me to my feet. I stayed here and saw a doctor who told me I had broken some ribs and was very
badly bruised.
This happened 2 weeks ago.
Assistance was very good.

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Review from M C (Son of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have a good relationship with the care team which enables us to work together to refine the care programme to meet my mother's needs.

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Review from D W (Wife of Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband collapsed and within seconds a carer was in the house helping to get him up from the floor. She also immediately telephoned the GP and within a couple of hours was admitted to the hospital with heart problems.

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Review from Julia K (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley carers have been caring for my mum for a few months now and we are extremely happy with them. They are all very professional and friendly. my mum has dementia and can be quite difficult but they are all very patient in dealing with her. I would highly recommend!

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Review from Bridget P (Daughter of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Audley Care Clevdeon have cared for my 91-year-old mum for the past 5 years.
All the carers are kind and courteous and trustworthy. I know they always do their best for Mum.

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Review from Adrienne H (Daughter of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were generally very happy with Audley Care having had contact with the company since November 2022. The only reason for ending the arrangement was because my mother's needs changed. We were extremely happy with the care my mum received and very rarely had to raise any issues. No visits were ever
missed even when the weather was terrible. Any queries were promptly dealt with. I would highly recommend this company.

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Review from John A (Son of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care Clevedon have been coming to care for my 85-year-old Mum in her own home since January 2022 following an extended stay in hospital. She has needed four visits a day and all the caregiving staff attending to her needs have been fantastic. The communication between the main office to address
any concerns has been welcomed and has been quickly dealt with in a professional and friendly manner. All communications with both the caregivers and the office have been extremely supportive. Thank you Audley.

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Review from Annette B (Daughter of Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Clevedon in Ilkley for several years and has needed support on and off from Audley Care. He recently had a heart attack. The response from Audley Care in the acute situation was fantastic. Several members of staff were immediately available to call an ambulance, support my father
and help find his things to take to the hospital. On discharge which was arranged with short notice, the staff responded with no delay to his need for 5 visits a day. Every member of staff is caring respectful well trained and kind. I am very grateful to know he is so well looked after.

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Review from J S (Wife of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and support received. Any concerns are acted upon quickly. Slight disappointment at the number of different faces/carers each week - causes difficulties for a client with dementia. Otherwise, very happy with the service, thank you.

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Review from S R (Wife of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two carers four times a day. They are all kind, friendly, professional and treat my husband with upmost dignity. Cannot praise them enough. The service is second to none. Very grateful for their hep, would not cope without them.

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Review from G A (Client) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review broadly speaking has been good from all areas which are covered. Obviously, there have been occasions when things have been difficult that has a reflect upon the system. Overall everything works very efficiently in all areas.

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Review from P S (Client) assisted by family/friend published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the month of April, I needed extra care and Audley Care arranged this at very short notice. The carers who visited were ones who I was already familiar with. They were extremely helpful and efficient and they were also very reassuring during these very difficult times. I would hope that the carers
are awarded a payrise in view of them working throughout the Covid-19 crisis.

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Review from Vera B (Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the service provided.

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Review from J E (Client) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is very good, generally.

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Review from L H (Client) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, all the ladies are very helpful and lovely to me.

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Review from Gerard L (Husband of Client) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall experience is excellent. Initially, we were told that two or three staff would cover our needs. I think we have got to know your total team with many last minute changes, so management could be more efficient.

Reply from Fionna Cannon, Regional Operations Manager at Audley Care Clevedon

Thank you for your review, I will pass on your feedback to the team.
I will pass this feedback to the manager to improve the communication with last minute changes.


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Review from I R (Client) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and polite and always have a friendly and professional manner.

Reply from Marie Kaye at Audley Care Clevedon

Thank you for your positive review, I will pass on your comments to the team who always provide services to our customers that are person-centred and want to provide outstanding care.


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Review from Wendy M (Daughter of Client) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been given to my father over the last weeks has been excellent. Prompt call times and a very friendly service. Professional through and through.

Reply from Marie Kaye at Audley Care Clevedon

Thank you for your positive review, I will pass on your feedback to our teams who will be thrilled with your review.


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Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Audley Care Clevedon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Audley Care Clevedon is calculated as follows: ( (34 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Clevedon is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Georgina

Georgina Mcgillivray

Job Title: Cluster Care Branch Manager

Joined: 2023

Over 17 years of experience in the domiciliary and care sector. Level 2 and 3 in Health and Social Care, Level 4 Leadership and Management in Health & Social Care.
Level 3 Mental Health
First Aider


Frequently Asked Questions about Audley Care Clevedon

What Type of Services does Audley Care Clevedon offer?

Audley Care Clevedon offers Home Care.

How many Carers does Audley Care Clevedon employ?

Audley Care Clevedon employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Clevedon to verify any information. View our terms and conditions. Audley Care Clevedon has an Enhanced Service – more info.