Audley Care Clevedon

Ben Rhydding Drive, Ben Rhydding, Ilkley LS29 8AQ
Submit a Review
9.5 29 Reviews
  • Audley Care Clevedon, Ilkley
Audley Care at Clevedon has a team of 20 dedicated carers who visit clients in their homes in the Ilkley area. They provide a helping hand while offering friendship and companionship to those they care for.

Audley Care Ltd carers get to know their clients and how they live in their homes in order to ensure the provide the right kind of support, which could include doing the ironing, helping with personal care or doing the shopping.

Show Audley Care Clevedon on the Map

Care Provided by Audley Care Clevedon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Georgina McGillivray (Cluster Care Branch Manager)

Funding & Fees Guide for Audley Care Clevedon

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Clevedon Reviews (29)

Total of 29, showing 21-29
9.5

Audley Care Clevedon has a Review Score of 9.5 (9.488) out of 10, based on 8 reviews in the last 2 years. Over all time Audley Care Clevedon has 29 reviews.

Overall Experience

  • 21
  • 8
  • 0
  • 0
  • 0

Date Published

29
1
7
8
21

Review from J D (Client) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 7 weeks of my convalescence after a hip replacement, Audley's team have cared for and supported me superbly. We have now met at least 10 of the team from seniors to just-beginners. They are all individuals - really interesting and delightful people and all have looked after me with kindness,
patience, tact and expert support and advice. It never felt rushed. I particularly appreciated how they're encouraged and supported me so I grew in confidence and independence. My husband and I were especially grateful and when at very short notice, they extended care for 3 days as he recovered from a urinary infection. They were very reliable friends.

Reply from Marie Kaye at Audley Care Clevedon

Thank you for your feedback it is always wonderful to receive such positive reviews on our branch in Ilkley.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colin C (Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and willing.

Reply from Marie Kaye at Audley Care Clevedon

Thank you for your positive review, we pride ourselves and our teams are committed to provide the best care possible to our customers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Son-in-law of Client) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care were amazing with my mother-in-law through her final weeks.
However, they were equally amazing with how they were with my wife and I also.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Clevedon

Thank you for your positive review, it is always wonderful to hear that our teams are supporting family members and delivering excellent care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P J (Husband of Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers attended my wife four times a day and became part of our family. Being totally disabled she looked forward to their visits as they were her only social contacts.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colin L (Husband of Client) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Reliable, considerate and friendly and very professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia R (Client) assisted by family/friend published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial telephone enquiry to the last day of mum's care, Audley have provided a wonderful and faultless service. Visits have been punctual, jobs completed efficiently with mum's well being their priority. Carers, whilst professional in their work, have become mum's friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carolyn H (Daughter of Client) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 89, was diagnosed with acute myeloid leukaemia in July 2015 and after a few weeks in hospital she was transferred to the Marie Curie hospice. Her express desire was to spend her last few weeks at home. With outstanding support the care from Marie Curie, Audley care and NHS this was a
reality. Audley Care provided live in care and my mother had 5 star treatments for her final 2 1/2 weeks. The care and support from the entire team at Audley for both my mother and our family was excellent and we would not have been able to fulfill mother's wishes without them. She was treated with utmost consideration, dignity and love and all of the family will be eternally grateful. I would recommend their care to anyone and everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith H (Daughter of Client) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Audley provides good reliable care for Mum who has advanced Alzheimer's. They carry out the agreed care plan to a very good standard. There is good communication from the office via email or phone contact to help us, informed and also detailed notes written after every visit. The standard of care given
by the nurses is very good and they are able to give medication as well which is a great help. Their care enables us to keep Mum in her own home for as long as possible. Mum seems very happy with the care she receives. I would highly recommend Audley Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Y B (Daughter of Client) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service for my mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Audley Care Clevedon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Audley Care Clevedon is calculated as follows: ( (34 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Clevedon is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Georgina

Georgina Mcgillivray

Job Title: Cluster Care Branch Manager

Joined: 2023

Over 17 years of experience in the domiciliary and care sector. Level 2 and 3 in Health and Social Care, Level 4 Leadership and Management in Health & Social Care.
Level 3 Mental Health
First Aider


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Clevedon to verify any information. View our terms and conditions. Audley Care Clevedon has an Enhanced Service – more info.