Bluebird Care Bromley

67 Chatterton Road, Bromley BR2 9QE
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9.3 36 Reviews
  • Bluebird Care Bromley, Bromley
Bluebird Care Bromley is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults in Bromley a realistic alternative to residential care, in order that clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.

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Care Provided by Bluebird Care Bromley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jordanna Males (Registered Manager)

Funding & Fees Guide for Bluebird Care Bromley

  • Prices

  • From £25.40 per hour

  • Fees for over night & Live-in Care available on request

Bluebird Care Bromley Reviews (36)

Total of 36, showing 1-20
9.3

Bluebird Care Bromley has a Review Score of 9.3 (9.313) out of 10, based on 25 reviews in the last 2 years. Over all time Bluebird Care Bromley has 36 reviews.

Overall Experience

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Date Published

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11

Review from Gillian A (Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is nice to have a conversation.
(Up to date news etc. - although I can see this is not always possible)

Reply from Leah Tickle, Operations Manager at Bluebird Care Bromley

Thank you so much for taking the time to review the service and to give us valued feedback.


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Review from June B (Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care I get.

Reply from Delali Kukah, Marketing Manager at Bluebird Care Bromley

Thank you so much for your kind words. We're thrilled to hear that you're satisfied with the care you receive. Your feedback means a lot to us, and we'll continue to ensure you get the best possible support. If you ever need anything, don't hesitate to reach out!


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Review from Larence B (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all bluebirds staff polite and helpful, and easy to engage with.

Reply from Leah Tickle, Operations Manager at Bluebird Care Bromley

We appreciate your feedback and are delighted to know you are happy with our service. We pride ourselves in delivering a quality service and we thank you for taking the time to leave us a review.


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Review from Susan C (Wife of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and dignified care.

Reply from Jordanna Males, Care Manager at Bluebird Care Bromley

We appreciate your feedback and are delighted to know you are happy with our service. We pride ourselves in delivering a quality service and we thank you for taking the time to leave us a review.


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Review from Edward B (Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are over 96. She has total short term memory loss and I have multiple conditions/medications. However we manage to stay together at home in large part due to daily support in all sorts of ways by Bluebird carers who tackle whatever needs to be done cheerfully and sympathetically.

Reply from Delali Kukah, Home Manager at Bluebird Care Bromley

Thank you so much for your kind words. It means a great deal to us that our Bluebird Care team is making a positive difference in your lives. We are honoured to support you both and ensure you can continue living together at home with comfort and dignity. Our carers take great pride in delivering compassionate, person-centred care, and we'll be sure to share your lovely feedback with them. If there is anything more we can do for you, please don't hesitate to let us know.


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Review from S N (Daughter of Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was very thorough and the manager provided a lot of helpful information about people suffering from dementia. We discussed Mum's wandering off and how to reduce this. Several very constructive suggestions were made and it left me and my sister very reassured that with the help of the staff
and also O.T coming in, Mum would be well looked after. The staff were very approachable and supportive and we feel happier now.

Reply from Delali Kukah, Marketing Manager at Bluebird Care Bromley

Thank you so much for your kind feedback! We're really glad to hear that the information provided was helpful and that our team could offer reassuring and constructive suggestions for managing Mum's wandering. It's wonderful to know that you and your sister feel more at ease with the support from our staff. We're committed to ensuring Mum receives the best possible care, and we're grateful for the trust you've placed in us. Please don't hesitate to reach out if you need anything further!


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Review from A B (Client) assisted by family/friend published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service and have no complaints. I like to tell the carers what I want for each visit. They are really flexible, listen to my needs and help me in so many ways. Very pleased. I am aged 99.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for taking the time to leave us feedback. I am pleased that you are happy with our service.


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Review from Charles P (Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As an elderly male (90+) and still largely living independently and alone, I value the personal, friendly contact that Bluebird Care carers bring to me. I therefore like to have a regular schedule of the same carer at the same time each day. It seems that Bluebird carers were having difficulty in giving
this level of organisation; I have no complaints about the actual carers.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for your comments, it is nice to know that you are happy with your carers. In regards to ensuring that you have consistency, we will look into your individual package of care and get back to you.


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Review from Morris M (Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally satisfied with the service provided by Bluebird Care Bromley.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for your feedback. I am pleased to know that you are happy with the service being provided.


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Review from Vernon H (Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It feels like day-to-day management; the client always knows what is happening tomorrow. Continuous change of carer.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Many thanks for your feedback, we are continually looking at ways to improve continuity and I will personally look into your roster. Thank you so much for continuing to access our services.


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Review from Sheryl C (Daughter of Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff that visited have been very helpful, friendly, efficient and always arrive promptly.
Very happy with standard of cleaning.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Many thanks for your feedback, I am happy that you are pleased with the service you are receiving.


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Review from Oliver B (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I receive is great.

Reply from Becky Smith, Marketing Manager at Bluebird Care Bromley

Thank you so much for taking the time to leave us a review. We are happy to read that you describe the service as 'great'.


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Review from Douglas S (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is first-class. I have no complaints - only praise for the people who commit to this work.

Reply from Becky Smith, Marketing Manager at Bluebird Care Bromley

Thank you so much for your kind words, we really appreciate you taking the time to review our service and we agree, our staff who commit their time should be praised, thank you!


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Review from Patricia M (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the attention I receive from my carers. It is a pleasure to have them visit.

Reply from Becky Smith, Marketing Manager at Bluebird Care Bromley

We are very pleased to hear that you have been satisfied with the service you have received, we are grateful for your kind words. Thank you for taking the time to leave us a review, we appreciate it.


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Review from Janet L (Daughter of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carer is absolutely wonderful. Mum describes her as extremely capable, efficient, friendly, good company, all around a nice person. She's become a good valued friend. We count ourselves very fortunate to have been paired with such a lovely carer.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for your review, it's great to hear that you are happy with your carer and the services we provide. It's always nice to receive such great feedback.


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Review from A P (Daughter of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care has always provided excellent personal care but always go above and beyond whenever we have had a crisis, supporting Mum and the family with practical care and emotional support.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for taking the time to leave us a review, your comments are very much appreciated.


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Review from J V (Daughter of Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good to have face-to-face contact with a member of office staff. Able to discuss issues and concerns openly. Very pleasant meeting.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for taking the time to review Bluebird Care Bromley.


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Review from D H (Client) assisted by family/friend published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was very kind and professional.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for taking the time to review your experience with Bluebird Care Bromley. It is always nice to know that you are happy with the care you are receiving.


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Review from Joyce T (Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had ladies from Bluebird for three months now, for one hour each morning. At the beginning I used to receive a letter telling me who would be coming and at what time, this has now stopped. The ladies are kind and helpful, but I do wish I knew what time they were coming. I am happy for any time
between 8am - 9:30 but 10am is rather late for my breakfast.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you for taking the time to leave a review, it is nice to hear that you find our carers lovely. I have arranged for the roster to be sent to you on a weekly basis. I hope this helps.


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Review from J V (Daughter of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has provided a very reliable service. They have never not shown up. The carers are kind and professional. No hesitation in recommending it.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for taking the time to provide such positive feedback.


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Current Review Score: 9.3 (9.313)

Overview of Review Score

The Review Score of 9.3 (9.313) out of 10 for Bluebird Care Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.313 for Bluebird Care Bromley is calculated as follows: ( (70 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 150 Ratings = 4.313

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bromley is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Jordanna

Jordanna Males

Job Title: Care Manager

Joined: 2019

Jordanna has been involved in the Care sector from a young age, joining straight from school and completing her NVQ Level 3 in Health & Social Care studying full time at college. She has since worked with older adults and young adults with learning difficulties and physical disabilities, and as a Job Coach, helping students to prepare for and gain employment.


She joined Bluebird Care Bromley in 2019 as a Care Assistant before joining the office team, firstly as a Field Care Supervisor on the Live-in Care team, tasked with paying weekly check-in visits to customers and providing support to carers out in the field, and later performing a similar role on the Day Care team.


In 2022, Jordanna was appointed as Deputy Care Manager. As DM, Jordanna’s role was to support the Registered manager with her responsibility to keep the agency compliant with the CQC’s regulations, and to oversee the team of Supervisors, who collectively carry out new customer assessments, write care plans, manage relationships with customers, relatives and involved healthcare professionals, and enable the agency’s community Care Assistants to provide safe and effective care and support.


In 2024 Jordanna successfully completed her Level 5 Qualification in Management in Health and Social Care and was appointed as Care Manager in February 2025
Jordanna feels Bluebird Care Bromley provides an exceptional quality of care for its customers as well as being the best employer that really invest in their staff.


Jordanna prides herself on mentoring staff and colleagues to reach their full potential and to have long successful careers in Health & Social care.


Frequently Asked Questions about Bluebird Care Bromley

What Type of Services does Bluebird Care Bromley offer?

Bluebird Care Bromley offers Home Care.

How many Carers does Bluebird Care Bromley employ?

Bluebird Care Bromley employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bromley to verify any information. View our terms and conditions. Bluebird Care Bromley has a Platinum Service – more info.