Bluebird Care Bromley

67 Chatterton Road, Bromley BR2 9QE
Submit a Review
9.3 36 Reviews
  • Bluebird Care Bromley, Bromley
Bluebird Care Bromley is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults in Bromley a realistic alternative to residential care, in order that clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.

Show Bluebird Care Bromley on the Map

Care Provided by Bluebird Care Bromley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jordanna Males (Registered Manager)

Funding & Fees Guide for Bluebird Care Bromley

  • Prices

  • From £25.40 per hour

  • Fees for over night & Live-in Care available on request

Bluebird Care Bromley Reviews (36)

Total of 36, showing 21-36
9.3

Bluebird Care Bromley has a Review Score of 9.3 (9.313) out of 10, based on 25 reviews in the last 2 years. Over all time Bluebird Care Bromley has 36 reviews.

Overall Experience

  • 18
  • 16
  • 2
  • 0
  • 0

Date Published

36
5
19
25
11

Review from Beryl B (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for your positive feedback, I am pleased to hear you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark D (Son of Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service.
Would recommend Blue Bird without hesitation.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for the great feedback. I am pleased that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet P (Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the experience as I usually have the same carer coming to the home. Sometimes appointments have to be altered and I'm not always informed by phone about this.

Reply from Daphne Morgan, Registered Manager at Bluebird Care Bromley

Thank you so much for taking the time to review the care you receive from us, your feedback is very much appreciated and will be used to look at ways we can improve our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Daughter of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Reliable and great carers. Thank you!

Reply from Ben Davie, Director at Bluebird Care Bromley

Thank you very much for this review! Very pleased to learn that you've been happy with the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David S (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving home care visits from Bluebird for over three years. I have found that the standard and consistency of care provided has been exemplary. Mum's main carer has been consistently there for Mum and providing feedback as necessary. Thank you all so much for all the hard work.

Reply from Steve Davie, Director at Bluebird Care Bromley

Thanks so much, David, for such an appreciative review. We will do our utmost to keep up the good work with your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dr John C (Son of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother received a daily care package from Blue Bird Care at Bromley. This care package lasted for some two years. During this time, we found that the regular carers assigned for our mother were extremely professional in the way they delivered their care. Also, they were very good in their communications
to us, updating us on needs and requirements, for our mother, as they developed.
Likewise, the care supervisor and manager of the Bromley branch of Blue Bird were diligent and extremely helpful with advice and also helping with administration such as attendance allowance.
Overall, Blue Care at Bromley is recommended!

Reply from Ben Davie, Director at Bluebird Care Bromley

Thank you very much for this review, John! We're very pleased to learn that you were happy with the service and really appreciate the time taken to submit your feedback. It was a pleasure to look after your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Client) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is satisfactory. Frequent changes of carer are difficult. I recently had eight different staff in one week and two of whom were new to me.
Timings change vary up to one hour and I would prefer morning visit to be about 10 am and evening around 6 pm.

Reply from Ben Davie, Director at Bluebird Care Bromley

Dear John, many thanks for bringing these issues to our attention. We’re sorry to learn things have fallen short of your expectations. As we’re visiting twice a day, we allocate a team of carers so there’s usually a familiar face as a back-up if needed. We can see that in May-21 we paid you 59 visits with 10 different carers, but 8 in a single week is more than we’d like. Unfortunately, one of your regular carers recently relocated, so we’ve done our best to plug the gaps while we look for a permanent solution. Re timings, we plan a +/- 15min window on either side of a visit to allow for variable traffic conditions and delays elsewhere, though sometimes this will not be enough. We have you scheduled for 10 am and 6 am every day apart from Thu/Fri when 2 visits are a little later, primarily due to recent changes to carers’ availability, but our Coordinators have received the message and are on the case. We hope you find that the situation improves during the month of June. Please let us know.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sophia E (Daughter of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am truly grateful to Bluebird's carer and all other staff who continue to go above and beyond to look after my mum's daily care. This last year has been so difficult for everyone, yet this brilliant team has never let us down. There have even been a few laughs along the way, lots of kindness, and
of course, the all-important diligence. Can't recommend it enough! Thank you.

Reply from Ben Davie, Director at Bluebird Care Bromley

Thank you for taking the time to pen this review, and for your enthusiastic feedback; we really appreciate it. This last year has been one of the unprecedented challenges, but we've got through it (well, almost - we hope!) thanks to the collective efforts and dedication of our frontline care staff and back-office support team, who have stuck it through, unphased, it what must have been the most difficult year in living memory to be working in the healthcare sector. We're very glad to read the service to Mum hasn't suffered, despite all the challenges thrown at us!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A T (Daughter-in-law of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy and comfortable with our carers. They carry out the tasks we have asked them to do, at the same time as being friendly and chatty. We like the process of 'openness' so we can be kept informed.

Reply from Ben Davie, Director at Bluebird Care Bromley

Many thanks for your valued feedback, very pleased to read you're happy with the service. Regarding your last comment, I think you're referring to open pass, the family app side of the PASSsystem, our digital Care Plan management platform, which gives approved relatives, friends and advocates access to daily care notes, the weekly roster and the full care plan. This app is a standard feature of our service and is free to use for all customers/family groups, should they wish. Many thanks once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M C (Client) assisted by family/friend published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the service.

Reply from Ben Davie, Director at Bluebird Care Bromley

Thank you for taking the time to review us, much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L O (Daughter of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mums care has been excellent throughout - she has had several carers visiting, and all have been thorough, respectful, but friendly. Reasons have been given when carers have not been able to attend, and alternatives have been introduced.

Reply from Ben Davie, Director at Bluebird Care Bromley

Thank you for taking time to pen this review, much appreciated. Very happy to read you've been satisfied with the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William H (Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a dementia patient, so far me the most important aspects of care is interaction and communication.
Bluebird carers all like talking to patients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony R (Client) assisted by family/friend published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good in some way so I can see someone is coming in daily. Should have clean flat and bathroom on a daily basis. Now it seems like I don't have a carer daily. At present I can see laundry bag is full, the floor is dirty so carer should have looked at this. Since I have not had a shower for the last 3
days now due to bathroom repairs so carer should have focussed on different things like sweeping floor, cleaning the toilet, change bed liner, clean dirty

Reply from Ben Davie at Bluebird Care Bromley

Thank you for your feedback. While you do have visits Mon-Fri, it seems housework has only been requested on certain days, though we acknowledge that on the days on which it is carried out, it is not being done to a high enough standard. We apologise and will be in touch to discuss how we can make your care plan clearer in this regard. We also note that your openPASS access (our mobile app which facilitates online access to the weekly roster, care plan and daily care notes) has not been fully activated. If you would like to complete the process, this will grant trusted friends and relatives full access to see everything that is happening on a daily basis, if this would be helpful in ensuring that the service is meeting your/their expectations. Thank you once again for your feedback and we will be in touch shortly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H A (Wife of Client) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and carry out their duties professionally and pleasantly. They are reliable and can be depended on.

Reply from Ben Davie at Bluebird Care Bromley

Thank you for taking the time to submit your feedback. We're pleased to hear you're happy with the service we've provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jim P (Client) assisted by family/friend published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are generally very helpful and caring. The carers are patient and understanding of my difficulties. They mostly arrive punctually - this only doesn't happen because of circumstances beyond their control e.g. traffic problems. The organisation is reliable and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G M (Client) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the care and support I have recently had form Bluebird. Care was professional and met my needs, which were pretty straightforward. Carers were friendly and punctual and did everything I needed them to do. I wouldn't hesitate to use this company again if I needed to.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.313)

Overview of Review Score

The Review Score of 9.3 (9.313) out of 10 for Bluebird Care Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.313 for Bluebird Care Bromley is calculated as follows: ( (70 Excellents x 5) + (61 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 150 Ratings = 4.313

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bromley is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jordanna

Jordanna Males

Job Title: Care Manager

Joined: 2019

Jordanna has been involved in the Care sector from a young age, joining straight from school and completing her NVQ Level 3 in Health & Social Care studying full time at college. She has since worked with older adults and young adults with learning difficulties and physical disabilities, and as a Job Coach, helping students to prepare for and gain employment.


She joined Bluebird Care Bromley in 2019 as a Care Assistant before joining the office team, firstly as a Field Care Supervisor on the Live-in Care team, tasked with paying weekly check-in visits to customers and providing support to carers out in the field, and later performing a similar role on the Day Care team.


In 2022, Jordanna was appointed as Deputy Care Manager. As DM, Jordanna’s role was to support the Registered manager with her responsibility to keep the agency compliant with the CQC’s regulations, and to oversee the team of Supervisors, who collectively carry out new customer assessments, write care plans, manage relationships with customers, relatives and involved healthcare professionals, and enable the agency’s community Care Assistants to provide safe and effective care and support.


In 2024 Jordanna successfully completed her Level 5 Qualification in Management in Health and Social Care and was appointed as Care Manager in February 2025
Jordanna feels Bluebird Care Bromley provides an exceptional quality of care for its customers as well as being the best employer that really invest in their staff.


Jordanna prides herself on mentoring staff and colleagues to reach their full potential and to have long successful careers in Health & Social care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bromley to verify any information. View our terms and conditions. Bluebird Care Bromley has a Platinum Service – more info.