Bluebird Care Burnham, Gerrards Cross & High Wycombe

31 Summers Road, Burnham, Slough SL1 7EP
Submit a Review
9.8 66 Reviews
  • Bluebird Care Burnham, Gerrards Cross & High Wycombe, Slough
Bluebird Care Burnham, Gerrards Cross & High Wycombe, is an "Outstanding" CQC-rated (October 2017) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Burnham, Gerrards Cross & High Wycombe means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

Show Bluebird Care Burnham, Gerrards Cross & High Wycombe on the Map

Care Provided by Bluebird Care Burnham, Gerrards Cross & High Wycombe

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Renay Clark (Care Manager)

Funding & Fees Guide for Bluebird Care Burnham, Gerrards Cross & High Wycombe

  • Prices

  • £39.99 per hour.

Bluebird Care Burnham, Gerrards Cross & High Wycombe Reviews (66)

Total of 66, showing 1-20
9.8

Bluebird Care Burnham, Gerrards Cross & High Wycombe has a Review Score of 9.8 (9.813) out of 10, based on 36 reviews in the last 2 years. Over all time Bluebird Care Burnham, Gerrards Cross & High Wycombe has 66 reviews.

Overall Experience

  • 60
  • 6
  • 0
  • 0
  • 0

Date Published

66
11
26
36
30

Review from D N (Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came home after fracturing my femur so had impaired mobility. I needed help with anything that demanded bending down ie shoes, socks, putting out rubbish, making beds, feeding the cat etc. The carers have been excellent, efficient, friendly and caring.I have no hesitation in recommending Bluebird
Care.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for sending us your feedback. We're so pleased you are satisfied with our service and really appreciate your recommendation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark R (Son of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this company highly enough, they are both professional and highly personable in all interactions with my mother. All the team have been a delight to deal with. A 100% satisfaction from my Mum and me!

Reply from Renay Clark, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your lovely feedback. It's a pleasure to support you and your mum, so we're delighted to hear of your satisfaction. We will pass your kind comments on to our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth B (Daughter of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers are simply amazing. Not only do they do what you ask to be done, they think about what more can be done. They take a huge pressure off me and give my mum the best care possible. Very satisfied.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your lovely comments. It's a pleasure to support you and your mum, and we're delighted to hear you are satisfied with Bluebird Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have greatly valued the support Bluebird Care has put in place for my parents. They have been able to develop a good relationship with their main carer, combined with support from other carers and additional support when needed. All the carers have been excellent, helpful and professional.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to submit a review. We are really grateful for your kind feedback and will share this with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L H (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Bluebird Care provide an excellent service, whether it be on the phone with the office or with the carers that visit my mother.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your lovely feedback. It means a lot to us and we will share your kind comments with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W S (Client) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and helpful service from all carers. When a change of carer is needed at short notice, it would be helpful if they could call out their names on entering the house, especially if they haven't visited before.
Hope you will review the need to charge for appointment unless a month's notice
is given to cancel. Still feel this is excessive, especially on death or emergency admission to hospital, A&E etc.

Reply from Renay Clark, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to leave a review. It's a pleasure to receive your five-star overall experience and hear that you are satisfied with our service. I will discuss your feedback with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Wife of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for over six weeks now and have nothing but praise and gratitude for the wonderful care, kindness and thoughtfulness we have received.


All the carers have been absolutely delightful. We are advised a week in advance as to who will be attending - if there are any changes,

we are informed. The times the carers will arrive are always honoured which we have found most helpful; again, if there are to be any changes, we are informed and consulted.


Based on our experience, we would have no hesitation whatsoever in recommending this Company.


Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to leave such a detailed review. It's a pleasure to support you and your family and we're delighted you're so satisfied with our service. We really appreciate your recommendation and will share your feedback with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Belinda C (Friend of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind and friendly. Bluebird Care has understood and accommodated our needs. We are very happy with their service to date and are grateful to have their service in place. They are flexible in how they help and will turn their hand to either cleaning or caring and they will adapt
accordingly.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your lovely review. We are delighted you are satisfied with our service and will share your feedback with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip R (Son of Client) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience of Bluebird Care, they provide an excellent service and at a level that inspires total trust in their care abilities/services. I would highly recommend Bluebird Care to anyone needing help with the care for family members.

Reply from Renay Clark, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for sending such a lovely review. We're delighted you are happy with our service and we really appreciate your kind recommendation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Holly H (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Bluebird Care has been absolutely fantastic. One member of staff, in particular, was so kind and helpful when we were first trying to set up a care package for my dad and has continued to check in with us during our first week. Our four carers are all absolutely lovely - I work in
healthcare myself and they are definitely a cut above the norm and the whole service has felt absolute value for money. Could not recommend Bluebird more highly if you are looking for care at home.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to send us feedback. We really appreciate your recommendation and your lovely comments mean a lot to us. We will share this brilliant review with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn C (Daughter-in-law of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Called several home care agencies in the hope of getting urgent and ongoing home support for my mother-in-law after a fall leaving her on the floor for many hours.
Bluebird Care responded and although phoning at 11 am on Friday, at 1 pm a member of staff was at Mother-in-law's home to undertake an
assessment of needs. She was professional and courteous, obviously skilled in her questions in order to get the most information to provide a comprehensive care/needs plan. She was able to get an urgent care plan sorted to commence the next day at three visits per day. She looked around the house at potential risk factors and even 'smelt' a UTI, suggesting the GP be contacted for some medication, something the carers would do in the future. All in all, an excellent service - from both subsequent carers' visits (which my mother-in-law looks forward to) and from the member of staff who averted an ongoing crisis and lessened the stress levels of family members who are not local.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving such a lovely and detailed review. It is our pleasure to support you and your mother-in-law and we are very glad to hear you are so satisfied with our service. We will share your kind comments with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon D (Son of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Bluebird Care looked after my parents over a 5 year period. At all times, they were extremely professional, efficient and caring. They worked with us and showed complete flexibility as when required and always provided carers that matched not only our parents needs but also their personalities.
I would highly recommend Bluebird to others.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your lovely feedback. We were delighted to support you and your parents for so many years, and we're very grateful for your recommendation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline H (Wife of Client) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with the care BlueBird has provided.
Our live-in carer is superb and has provided my husband with the support he needs since his accident. She is very patient, kind, knowledgeable, and a pleasure to be with.
I couldn't recommend BlueBird more highly.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for sending such lovely feedback. We are delighted you are so satisfied with Bluebird Care and we appreciate your recommendation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B H (Wife of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far we have been very happy with the service from Bluebird Care Burnham. The staff are very caring and helpful.

Reply from Renay Clark, Care Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to submit a review. We are delighted you are satisfied with our service and we will share your feedback with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marie P (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service provided by Bluebird Care. All my requirements are met. The carers are all very pleasant and greet me with a smile daily.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to submit a review. We are very happy to hear you are satisfied with our service and we will share your lovely feedback with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Daughter-in-law of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was taken ill suddenly and Bluebird Care took over looking after him and my mother-in-law when NHS homecare ended. The Bluebird managers were outstanding in their effort and patience in helping my parents-in-law, the daily carers were pleasant and attentive and all Bluebirds reliably
dealt with any issues as they arose. We were very happy with the service provided.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your feedback. It's an honour to support you and your parents-in-law and we are delighted you are so happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G M (Client) assisted by family/friend published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to say that I am satisfied with the services of Bluebird Care and also with their carers. I would certainly recommend them to anyone.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your recommendation. We are delighted to hear you are satisfied with our service and will share your review with our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol M (Power of Attorney of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided care for many of our clients over the past twelve years and I have to say they are one of the most respected care providers. Their staff are well-trained, always conscientious and offer the highest standard of care. When we are asked for recommendations, Bluebird Care are
consistently the top of the list.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving a review. It's our pleasure to support you and we really appreciate your lovely feedback and recommendation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan D (Son of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care of Bluebird Care at her home in Buckinghamshire for thirteen years from 2011 to 2024. Care was limited at first because she and her daughter (my sister) were just housebound but were still mobile at home. As time went they needed more care and my sister went into hospital and
died in the summer of 2020.
However, although my mother was aged 101 at the time, her morale supported by Bluebird Care was good enough to keep her going for another four years. During the later part of the period, the care staff also had to operate mobile and later fixed winches to lift her in and out of bed and into her chair. Finally, for the last six months of her life, she needed 'live in' care.
Since I live 200 miles away, latterly her only relation and could only make occasional but regular visits, I was very much dependent on Bluebird Care between visits to 'keep the show on the road.' My mother's survival to the age of 105 is, in itself, a measure of success.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to leave a review. It was a pleasure to support you and your mother for thirteen years and we were incredibly sad when she passed away. We made some wonderful memories with your mother who was a lovely lady and our whole team send their condolences at this difficult time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V D (Daughter of Client) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a few teething problems but they were acted upon immediately. The care assistance has really helped me get the right balance and improve the well-being for both me and Mum.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for sending your feedback. It's a pleasure to be supporting you and your mum, and we're delighted to now be providing the right balance for you both.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Bluebird Care Burnham, Gerrards Cross & High Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Bluebird Care Burnham, Gerrards Cross & High Wycombe is calculated as follows: ( (178 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 214 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Burnham, Gerrards Cross & High Wycombe is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Renay

Renay Clark

Job Title: Care Manager

Joined: 2011

Renay oversees our day-to-day services with a strong focus on customer well-being and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.


Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2021

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.


Frequently Asked Questions about Bluebird Care Burnham, Gerrards Cross & High Wycombe

What Type of Services does Bluebird Care Burnham, Gerrards Cross & High Wycombe offer?

Bluebird Care Burnham, Gerrards Cross & High Wycombe offers Home Care.

How many Carers does Bluebird Care Burnham, Gerrards Cross & High Wycombe employ?

Bluebird Care Burnham, Gerrards Cross & High Wycombe employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Burnham, Gerrards Cross & High Wycombe to verify any information. View our terms and conditions. Bluebird Care Burnham, Gerrards Cross & High Wycombe has a Platinum Service – more info.