Review from Susan B (Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience

My carer lives up to that word. She does really care whether I'm pleased or not. When she can't obtain what I ask for when shopping, she uses her bain to buy an alternative and quite often it's an improvement. With cleaning, she gets on with it and makes no fuss or complaint. When I've complained about

another carer, she has doubled her effort to put things right. She doesn't hang about chatting but actually gets on with the work, although she does have meaningful conversations towards the end of her visit. She is not critical of me despite my many faults.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving such a lovely review. We really appreciate your positive feedback and will share your comments with the team.

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Review from Matthew J (Son of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience

My mum was very weak but desperate to leave hospital. She knew the end was near and wanted to be at home. Thank goodness I called Bluebird Care. The problems disappeared and Mum was home a couple of days later. The care she was given was sympathetic and tireless. All the carers were friendly and helpful

and made me feel supported after a long time of managing alone. Sadly, my mother passed away a few weeks later. Again, Bluebird helped me deal with things and got me through those terrible hours when I felt too overwhelmed to think. I recommend them to anyone.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to share your experience and we want to, again, express our condolences for your loss. It was a pleasure to help your mum leave hospital to spend her final weeks at home and we are grateful to have helped you through that challenging time. We appreciate your kind words and will share these with our team.

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Review from Carole R (Wife of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience

After contacting the staff at Bluebird she has provided us with a helpful understanding service regarding our needs.
The three carers we have been in contact with have been very helpful and respectful.
I would recommend Bluebird Care to anyone who needs that extra help in looking after a loved one.
It

has certainly helped me with my husband.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving such a glowing review. We are delighted you would recommend Bluebird Care, and it is a pleasure to support you and your husband. We will share your lovely feedback with our team.

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Review from Lisa O (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience

From the first phone call, when I called in tears to ask for help with my father, Bluebird Care has been absolutely brilliant. They managed to find the time for the deputy care manager to come and see us that day (Friday) and care was put into place for my father starting in the morning the next day!

The deputy care manager was so professional, caring and extremely thorough and we felt, right from the start, that we had found the best care company for us. All the carers that we have met, so far, have been lovely, extremely kind, caring and gentle with my father who suffers from advanced vascular dementia and Alzheimer's disease. It is so comforting to know that we are in such good hands. Thank you Bluebird, your team is amazing!

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving such a lovely review. It's a pleasure to support you and your father and we are delighted you are so happy with our care service. We will be sure to share your amazing feedback with our team.

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Review from M P (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

Bluebird Care operates an excellent care service. We have been using the for over eighteen months and would definitely recommend. Our loved ones are so important to us and they certainly give me peace of mind knowing that they care for my dad well.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to leave such a lovely review. We're pleased to provide much-needed support and peace of mind to you and your family and we really appreciate your recommendation.

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Review from Patricia L (Daughter-in-law of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

We are very grateful for everything Bluebird Care did for us, the family, in the provision of care for my mother-in-law. They found us an excellent live-in carer who looked after our mother for a year and three months. They had similar senses of humour and had many moments of hilarity, which were shared

with the family. Over this period, they grew very fond of each other and my mother-in-law trusted her implicitly.
When this carer had her holiday breaks, Bluebird Care found us excellent replacements. Later, as my mother-in-law's health deteriorated, her live-in carer took increasingly excellent care of Mum, attending to all her needs.
Bluebird Care arranged all required NRS equipment and had Mum's medication reviewed and arranged for an at-home hearing test.
We are so grateful to Bluebird Care for enabling my mother-in-law's wish to remain at home, up to her passing. Thank you so much.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for sending your feedback. It was our pleasure to support you and your mother-in-law and we really appreciate you taking the time to leave a review during this difficult time. We're very grateful for your lovely words and will share these with the team.

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Review from Jolanta S (Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience

I have carers coming in to see me every other day. They help me with my personal problems. I find that the carers are excellent and help me out around the house I don’t have any problems with the staff and management.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for sending your feedback. It’s lovely you find our staff excellent, and we’ll share your kind comments with them.

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Review from Thelma D (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience

All carers are good! They are friendly and I look forward to their visits. They are well able to do all the prep and cooking of my meals as required.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your lovely comments, we will be sure to pass these on to our team!

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Review from Catherine W (Daughter of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience

All staff we met were kind and empathetic - both with my mother and also with us. The manager was able to be flexible to accommodate my mother's increasing needs and their care enabled us to fulfil Mum's wish to spend her last days at home, for which we are all very grateful.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for submitting your feedback. We really appreciate your kind comments and are happy to have supported your mum to stay at home.

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Review from B K (Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience

My carers all respect my need for independence and leave me to manage independently as far as I can, although they must itch to intervene at times. I recognise that my urge to be independent must be really irritating at times. They are always cheerful and cooperative and responsive to any requests I

make. They are also friendly and communicative which has eased our relationship.
I have been a little worried that I was asking them to do more than they should. They have always reassured me as to what was acceptable and this has been a great relief and help.
They all have a lovely, friendly attitude which has led to trust and a genuine feeling of relaxation between us.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your lovely review. We are really glad to hear we are helping you, particularly with your independence. I will share your kind comments with the team.

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Review from I N (Son of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience

We're very happy with the support Bluebird Care has provided over the last several weeks. The carers are kind and supportive and have provided exemplary care for my mother, who is very grateful for their help. The staff have also been quick to respond to our needs at short notice and flexible with respect

to getting support at short notice. I would not hesitate to recommend them to others.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to submit your feedback; we really appreciate your lovely comments. We are delighted to hear how happy you are with our service, and we will pass your review on to our team.

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Review from Karen T (Daughter of Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

We've had a live-in carer for my mum from Bluebird Care, and it has been excellent.
My mum has and continues to make good progress.
The main carer is very diligent and caring and is of a positive nature.
She works very hard and is proactive in suggesting activities, exercise and foods, asking

me to supply ingredients so she can cook meals from scratch instead of relying on ready meals.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

It's a pleasure to read your positive feedback about our live-in care service. Thank you for taking the time to submit a review.

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Review from Rachel J (Daughter of Client) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother is extremely pleased with the care provided and the staff that visit her are very caring.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Hi Rachel. Thank you for submitting your feedback, it's much appreciated. We are delighted to hear your mother is extremely pleased with our care service and we will pass your lovely comments on to the team.

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Review from Jill T (Daughter of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience

Bluebird Care have been wonderful, they provided at very last minute, live-in care for my dad following an operation. The care and support that was provided was spot-on for his needs and management were always quick to respond to any queries.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for submitting your feedback. We're delighted to read your lovely comments about our live-in service, and have passed your compliments on to the team. It was a pleasure to support you and your dad.

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Review from Dinah A (Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience

Bluebird Care have been amazing in helping Dad to stay in his home for longer. He loved all the carers and looked forward to their visits every day.
The carer has been amazing from her first visit to arrange Dad's care to making arrangements when Dad left to go into a home. She is always quick to

respond to queries and has always put our minds at rest. I cannot recommend Bluebird Care enough!

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving such positive feedback. We are glad to have supported your dad in his own home and we really appreciate you taking the time to review us.

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Review from T C (Daughter of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience

Bluebird provides excellent care for my mum and all members of the team are a pleasure to deal with - both those that come to her house and everyone in the main office. Mum's regular carer is particularly good at cooking her a delicious meal and she enjoys his company. Living over 3 hours away from

Mum, I feel reassured Bluebird are 100% reliable and will be there to care for Mum when she needs it. The management staff are very responsive to requests, efficient and easy to discuss Mum's care with. Thank you, everyone...you are all very much appreciated.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for submitting a lovely review. We’re glad to be reassuring you and it’s lovely to hear that Mum is enjoying the meals her care assistant is cooking for her!

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Review from T D (Daughter of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience

I have finally got round to saying that big thank you for supporting my mother and myself over the years that you cared for her and particularly over the last two when her situation became very difficult. She did not want to go into a care home and you managed to help me avoid that.
I knew I could

always rely on you to turn up whatever else was happening, be on time, cheerful and efficient. The care was always completed before leaving, often going beyond what was expected and performed in a kind and patient manner, even when Mum was perhaps not the easiest. You helped her keep her dignity and as much independence as she could have.
You were a such a great support for myself too, you give a bespoke service, nothing was ever too much trouble, never once did I feel we were too much, any problem thrown your way was solved. I could not have done it without you, you were brilliant.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you so much for leaving such lovely feedback. We are happy to have supported both yourself and your mother and will pass your kind words on to the team.

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Review from Donald S (Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience

Bluebird have provided excellent care for my late wife for many years. I asked them to do the same for me as I live on my own. Also, unlike other carers, they are happy to send a carer for 45 minutes rather than a minimum of two hours.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving such positive feedback, Donald! It's a pleasure to support you and we will pass your review on to the team.

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Review from H Y (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience

My mum has been receiving care from Bluebird for several years and regarded the carers as her second family. They have consistently shown her love and helped her keep a good degree of independence and given her companionship as well as a high standard of care. The office, too, have been incredibly supportive

and efficient in liaising with the GP and pharmacy on medications where needed. Anything needed was always slotted into place so quickly. I have never had to wait for the phone to be answered. I cannot really write the peace of mind that this care has afforded me while I was at a distance. I have to say a particular thank you to the carers who were with my mum on the day of her passing, the love, dignity and gentleness that they gave to her before and when the ambulance crews arrived were as if she was their own mother. They have consistently gone above and beyond the call of duty and I cannot rate Bluebird highly enough, I will always be grateful to them.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

We are sorry for your loss, but want to thank you for taking the time to leave such a lovely review. We are happy to have supported you during this difficult time and will pass your comments on to our care team.

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Review from Louise S (Daughter of Client) published on 9 May 2022
Submitted via Website • Report

Overall Experience

Bluebirds have been outstanding.
My mother was in a very difficult place emotionally and physically. My father was needing increasing support and a brief hospital stay made us all realise that my mother being the only career was not sustainable.
Bluebirds stepped in within 3 weeks to turn this situation

around and the professionalism and training of each carer have been “breathtaking”.
I live overseas and to be able to keep track on the app of what the carers are doing is incredibly reassuring.
It’s difficult to put into words how much “peace of mind” having Bluebirds backup is giving me.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Hi Louise, thanks for leaving your feedback. That's so lovely to hear; we'll pass your review on to the team!

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Bluebird Care Burnham, Gerrards Cross & High Wycombe

Care Provided by Bluebird Care Burnham, Gerrards Cross & High Wycombe

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