Review from Mary S (Husband of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience

We all appreciate that the first week of my husband's homecoming from a Nursing Home to Live in Care with Bluebird did not exactly go to plan due to the fact the carer put in place tested positive for COVID the day before he was due to start with us!
However, we just wanted to say thank you to all

involved for making things work. After a week our carer is now with us and settling in. Everyone worked so hard and effectively to make sure we had the support we needed during a difficult handover and this is an immense accolade to all the staff team who worked together to achieve it. Nothing was too much trouble and we felt secure in the knowledge everything would be sorted. All at Bluebird, who we have met, are very caring, special and dedicated people and they should be very proud of what they do and how much they help and reassure 'wife' carers like myself.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Hi Mary. It's great to hear how happy you are with Live-in Care. Thank you for leaving such a nice review.

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Review from L C (Brother of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

I am very pleased with the quality of care my brother is receiving from Bluebird. He has a very able and kind live-in carer who is backed up by friendly and very capable visiting carers. My brother tells me he is being very well looked after. The office team have been excellent in supporting my brother's

care.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Hi, thank you for leaving this recommendation. We're happy to be of service and are glad to hear that your brother is benefitting from having both home and live-in care.

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Review from Penny S (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

We have used Bluebird twice now, last summer and previously in 2011. Each unbearably awful experience we were going through was helped in every possible way by everyone concerned at Bluebird, from the owners through to all carers. They are all deeply caring, committed to their jobs, and use a mix of

empathy, kindness and practicality, with a dash of humour thrown in to provide light relief when needed (and this is a special skill, knowing when this will help a family in crisis, for which they should be commended). We cannot recommend them highly enough. Exceptional, customised, very much appreciated care - many thanks.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving such a lovely review, Penny. It's our pleasure to have been able to help you and we'll pass your kind words onto the team.

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Review from Clare G (Daughter of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience

We are very happy with the standard of care given to my father. He speaks very highly of all the staff, and they all seem to genuinely care about him. Our coordinator has also been very helpful when we've had to make changes to his care recently. Many thanks to all.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for leaving such a nice review. It's lovely to read how satisfied you are with our services.

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Review from N D (Son of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience

I have used Bluebird from 2018 to the present day to provide care for my parents. In summary, the level of care has been excellent. Initially, Bluebird provided care/cleaning services a couple of times a week. Then the care moved to 24hr/daycare for my dad. Now a carer comes in 4 times/a day every

day. Throughout I have been impressed with the quality of the carers and the managers/support staff. The support staff are quick to get hold of me to resolve any issues.
An example of the level of care: My dad was in hospital during COVID and the hospital staff could not get my Dad to eat so his live-in carer went into the hospital to feed my dad. Note, this was pre-vaccinations.

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

It's a pleasure to help you and your family! Thank you for taking the time to leave us a review.

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Review from Fiona M (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience

As my mum's health began to deteriorate, it became clear I needed to engage the service of a Care company to support me as I was also working full time. I found Bluebird through a referral and at no point in our relationship have I had cause to doubt my decision. It was an incredibly difficult time

but the care from Bluebird was just exceptional and although mum resisted early on, having been a very independent 92-year-old, she was won over by every one of the carers that supported her. They were always friendly, went over and above to make sure she had what she needed and never more so than when sadly mum was moved to a hospital bed and that changed her needs... they were just brilliant. I will go so far to say that without them, life would have been very different for both mum and I.
Although the times are incredibly tough for the Care Profession, Bluebird never let me down and communicated well when things did have to change either their side or mine. Thanks is not enough!

Reply from Nicky Beadle, Registered Manager at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for taking the time to write such a lovely review! We appreciate being given the opportunity to make a real difference to you and your mum.

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Review from Brian F (Son of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience

I engaged the services of Bluebird Care for my mother who was struggling to cope during lockdown. She was unable to carry out general chores herself and required assistance with meal preparation and medication. All of the care staff that visit her are fantastic and brighten her day. The communication

and support from the office team has been first class too. Everyone has been very friendly and efficient at all times.

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Review from Richard S (Son of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

Just a brief note to thank Bluebird Care South Bucks, South Wycombe & Slough for providing excellent care at home for my father for the last few months. The care that he received from them was exceptional in my opinion. Nothing seemed too much trouble and their professionalism is second to none. Nothing

was too much trouble and it was comforting to know that my father was in good hands and I knew he was well cared for. All in all, top marks to Bluebird Care South Bucks, South Wycombe & Slough, an outstanding carer.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Everyone at Bluebird Care is delighted and proud to have been involved in the care for your father, and your kind words mean so much to all of us. Hopefully they assist others when making a choice on care provider for their loved ones, which is always a difficult decision to make.

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Review from Carole L (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

I cannot fault these guys. Mum is so well looked after. She has total confidence in her carers. The family is so grateful to be able to spend quality time with Mum now that her care is in the hands of professionals. We can do things we enjoy with her now rather than just worrying about whether she

is well enough provided for. Bluebird Care South Bucks, South Wycombe & Slough are very good at communicating with us so that we understand how they are helping her as her needs change.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

We very much appreciate your kind and heartfelt testimonial and we are delighted that Mum has such confidence in her carers, keeping her safe and independent at home. Everyone at Bluebird Care truly values comments such as yours, thank you.

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Review from Cathy M (Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience

I became ill at the beginning of March and Bluebird Care were very quick to respond to my needs. They were able to provide me with live-in care at short notice to see me through a very difficult time.
The care I received was second to none. My carer liaised with my surgery and pharmacy on my behalf,

I am very hard of hearing so this reduced my stress levels greatly. She collected prescriptions, samples and medication at a time where I was unable to leave the house. She made me feel so safe and that my welfare was the most important thing during her stay with me.
Thank you so much to Bluebird, you are a truly amazing team.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thanks very much for the lovely testimonial and endorsement of our care services. Comments such as yours are valued immensely by everyone at Bluebird Care, especially those care staff whom you had visit you recently. We hope that customer reviews of our services assist others when faced with the difficult decision of choosing a care provider for themselves or a loved one.

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Review from Jane R (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience

We have always been very pleased with the quality of care provided to our mum by Bluebird. She has visits 4x per day and gets on really well with the carers. Staff in the office are responsive, polite and helpful, and whenever there are issues that need resolving the care manager/coordinator is always

quick to reassure and do whatever she can to help.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

All of us at Bluebird Care want to express our gratitude and appreciation for your kind words. It is always heartening for all staff to learn that our customers and their family members are satisfied with our service levels and that the service we provide is having a positive impact on those we care for.

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Review from Charlie D (Mother of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My son has 6 hours of care a day from Bluebird Care he has been recovering from an operation and the carers he has received are excellent very caring they have been doing baking, exercise with him as part of his recovery. They ensure he eats and drinks throughout their visit takes his medication on

time. They do activities with him to help his recovery also help him join online activities with his care professionals. They keep his house clean and go over and above each day. He so enjoys their company and looks forward to their visit each day. Without their care and compassion, I don’t feel he would have recovered so quickly.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

We are delighted that the care we provide for your son is helping his recovery from an operation and that he looks forward to the visits by our care staff. We will ensure that all the care staff involved are made aware of your comments. They will be very pleased indeed to hear that enjoys the activities.

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Review from Sally J (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience

The team at Bluebird care offer a professional service conducted in an efficient and caring manner.
They listened to my parent's needs, worked with us all as a family and enabled my frail mother to remain at home until shortly before her death.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

We are delighted to have your confirmation that the care we provided for your mother was attentive and person-centred. Endorsements such as yours are greatly valued by the whole team and also assist others when making difficult decisions when considering care for themselves or their loved ones. Thank you very much indeed from everyone at Bluebird Care.

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Review from William B (Husband of Client) published on 5 March 2021
Submitted via Website • Report

Overall Experience

I organised Live-In Care from Bluebird Care for my wife before she sadly passed away, and I cannot speak highly enough about the quality of the care provided. The carers were fantastic, always attentive and compassionate and made such a difference to the quality of life of my wife. The calibre of the

service provided was outstanding indeed, thank you so much.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

We are most grateful for your review of our services and for all the positive comments you have made, thank you. We trust that comments such as yours will be of benefit to others when choosing a care provider for their loved ones.

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Review from Chris H (Daughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience

Bluebird has been providing 4 daily domiciliary care visits for my mother since 2015 and has been tremendous throughout. Just recently, we had a crisis which meant we thought that mum, aged 100, would have to go into temporary residential care. Bluebird pulled out all the stops and at very short notice

provided a live-in carer. This meant that mum could stay safely at home, which was an enormous relief to her and us. I honestly can't fault the carers or the agency. They are quick to respond, reliable and kind. It doesn't get better than that.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you so much for your thoughtful and comprehensive review of our services, this is very much appreciated by everyone at Bluebird Care, and is invaluable when others are evaluating providers for their loved ones.

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Review from Sally L (Daughter of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience

Very happy with the care provided for my parents for the past 10-months. Carers are lovely, and the company have been flexible in supporting my parents as their needs have changed. Would highly recommend.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thanks for taking the time to make comment on our service levels and flexibility Sally, it is much appreciated by everyone at Bluebird Care, especially everyone involved directly in the care provision for your parents.

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Review from B E (Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience

I like the way I am treated by Bluebird. My carer is excellent and she makes my day every Wednesday when she comes to me.
I am very happy with Bluebird Care.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you for your kind words, they are very much appreciated indeed by everyone at Bluebird Care.

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Review from Nick C (Son of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience

We were absolutely delighted at the service we received from Bluebird to help look after our mum. At short notice, and on several occasions, they provided lovely carers who we felt absolutely comfortable with and who were really kind individuals. The lady in the office, who organised things, could not

have been more helpful and reliable. We would definitely use Bluebird again if the need arises. Thanks to the whole team who helped us out.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thanks so much for taking the time to publish a review of our services and how you found the relationship with Bluebird Care, it is very much appreciated. Feedback such as this is critical for others who may be considering care either for themselves or their loved ones and can provide the comfort they need to proceed with confidence. Thanks again.

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Review from Julie (Daughter of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience

Bluebird Care has looked after my 95-year-old Dad for the last 15 months, firstly with morning visits and latterly, also with evening visits. In one easy sentence, I can not fault them. The care that Dad has received has been wonderful. The care team have treated Dad with the utmost respect, they are

kind, friendly, efficient and professional. Of course, my Dad had his favourites but my gratitude goes out to them all. Not only that, but I would also like to comment on the office staff who again have been so efficient and exceptionally helpful, especially in a crisis. They too have always had a kind and friendly manner and kept us very well informed. I would recommend Bluebird Care to anyone.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Julie, thanks so much from everyone for taking some time to submit a review of your experience with Bluebird Care. We are delighted that it has been a positive one and it means a lot to us when family members are able to recommend our services to others. Thanks again.

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Review from Lisa M (Daughter of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience

My mum has received care from Bluebird Care for the last 10-months, and I cannot fault the care and assistance from the carers and the management team. The carers have been very kind and attentive and been a great help to my mum, especially during these current times. The management team have all been

very flexible and very responsive to my mum's needs and any changes that have been needed to her visits. They have been able to step in during emergencies, and I have been very impressed with their care and flexibility; they have and continue to provide an excellent service.
My brother and I have the utmost confidence in them, and I have absolutely no hesitation in recommending Bluebird Care.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you very much indeed for your kind words. It means a lot to everyone at Bluebird Care when a customer or a family member provides complimentary remarks about our service levels and the professionalism and compassion shown by our care staff. We are very grateful that you took the time to provide the review which may hopefully assist others when choosing a care provider in the future.

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Bluebird Care Burnham, Gerrards Cross & High Wycombe

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