Review from Jane L (Sister of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience

As customers since 2015, I can only express our thanks for ensuring a high level of care for the past five years. With a bed-bound relative with MS and dementia who needs a live-in carer and personal care three times daily, it is important to ensure, as much as possible, a continuity of carer and a

high standard of integrity and professionalism and this we have received throughout this time.
We believe that the general level of care has enhanced and even lengthened the life of the patient. When it has been necessary to go into hospital, it is always good to get him back into his home surrounds where the often inevitable consequences of a hospital stay (bedsores, diet deficiencies) are dealt with as soon as possible and his health is returned to the best possible condition.
Carers are willing to go the extra mile and the extra effort of dealing with the Covid-19 issues has seen carers collect food and shop for us when deliveries were impossible. Thanks.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Everyone at Bluebird Care is most appreciative that you have taken the time to provide a comprehensive review of our service levels and the professionalism and integrity of our care staff. Thank you so much for sharing your thoughts and observations, these will no doubt prove valuable to others when considering potential care providers for themselves or their loved ones in the future.

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Review from Catherine R (Daughter of Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience

My mother has been well looked after by Bluebird Care. There are some really stand out carers within their team, and my mum looks forward to seeing them, as they make her day happier as well as more comfortable. Bluebird have always been very flexible in their care arrangements, adding new visits if

needed in emergencies and also allowing me to reduce as needed. The management team have been kind and responsive when my mother has fallen and in one case they even came from the office to sit with her while the ambulance came as they did not want her to be on her own. They have responded well during COVID, ensuring the carers wear masks as my mother is being shielded due to her medical conditions. Bluebird Care - actually says what it does, as they do seem to be genuinely kind and caring.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Hi Catherine, your kind and thoughtful comments are very much appreciated by everyone at Bluebird Care. Our care professionals always strive to go 'above and beyond' to provide outstanding care to all our customers. Therefore comments such as yours mean so much to everyone at Bluebird Care - when the dedication and commitment of our care and office staff are recognised by our customers and family members. Thanks again.

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Review from Jackie (Daughter of Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience

Bluebird Care provided live-in care to my mother for over one year. All the carers were kind, competent and professional and they felt like members of the family. They treated Mum with respect and always ensured her dignity was preserved. Their care even extended to Mum's little dog who received a

lot love and attention. If ever there was a problem, the management and supervisors were very prompt in resolving it with my mother's and the carers' welfare uppermost. My sister and I had the utmost confidence in Bluebird Care and would like to take this opportunity to thank them all. We have no hesitation in recommending Bluebird Care.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you so much for your kind comments Jackie, they are very much appreciated by everyone. It means so much to everyone at Bluebird Care when the dedication and professionalism of our care and office staff are recognised by our customers and family members. We always endeavour to put the welfare of our customers and the concerns of their loved ones at the heart of everything we do.

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Review from Richard S (Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience

I am a 97 year old disabled. I live at home and I am helped greatly by Bluebird (Slough and South Bucks) in pursuing an independent life as possible. Bluebird staff is competent and courteous. Clearly Bluebird has a highly efficient recruitment and training policy. Bluebird assesses the needs of clients

thoroughly and goes out of their way to match carers to clients so that professional but friendly relationships develop. I can recommend Bluebird without any reservation. The organisation is a credit to all those associated with Bluebird.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you so much for your kind comments, they are very much appreciated indeed. It means so much to everyone at Bluebird Care when the dedication and professionalism of our care staff is recognised by our customers.

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Review from Nicola (Daughter of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience

I should like to express my immense gratitude to Bluebird for continuing to care for my parents through this current global health crisis.
Professional care at home means that my mum remains well and out of the hospital. At the same time, of course, Bluebird's continued service means my dad doesn't

have to do the intimate care which he used to find so draining.
But almost of equal importance is the feeling of friendship. Every carer who visits my parents is wonderfully kind and delightful. There is no one who has failed to impress. Sincere thanks to all at Bluebird.

Reply from Ian Inglis, Director at Bluebird Care Burnham, Gerrards Cross & High Wycombe

Thank you so much for your kind words Nicola, we really appreciate you taking the time to compliment the capability and warmth of our care staff. We always try to keep it front of mind, especially during these difficult times, how important it is for family members to feel confident that loved ones are being cared for both sensitively and professionally. Hopefully, our online care notes help to keep you up to date with everything too.

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Review from Sue H (Daughter of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience

On behalf of all the family, I wanted to express our thanks and gratitude to the lady for keeping mum so safe and well looked after at this difficult time. I know she has concerns for her own family at this difficult time but she approaches all the aspects of the care she gives my lovely mum with a

smile and infectious good humour. We have of course expressed our deep-felt gratitude to her herself but it is important to share this with the office also. My best wishes to you and all of your staff and families and let's hope that it won't be too long before we can return to our previous way of life.

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Bluebird Care Burnham, Gerrards Cross & High Wycombe

Care Provided by Bluebird Care Burnham, Gerrards Cross & High Wycombe

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Funding & Fees Guide for Bluebird Care Burnham, Gerrards Cross & High Wycombe