Caremark Aylesbury & Wycombe

4 Haybarn Business Park, Cublington Road, Aston Abbotts, Aylesbury HP22 4ND
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9.3 29 Reviews
  • Caremark Aylesbury & Wycombe, Aylesbury
Caremark Aylesbury & Wycombe offers a personalised, dedicated home care service to adults and children in Buckinghamshire.

They provide expert, professional and caring support workers to help people who live in their own homes to remain independent, safe and comfortable.

Your needs, your daily routine and your preferences are specific to you. That’s why they create your care plans around you. Caremark is a doctor-led home care company which has supported clients in the community for over 13 years with a combined years totalling over 100 years care experience of the senior management team. Their goal is to maintain your independence your own home 100% of the time. Your care is overseen by medical professionals, it is no wonder Caremark is a platinum provider for Buckinghamshire County Council.

The most recent client survey showed that 100% of the time, their care team:
•        Were sensitive and responsive to your traditions, background and culture   
•        Were professional and helpful and treated you with dignity and respect
•        Respected your values and beliefs and treated you with compassion and kindness
•        Encouraged you to be as independent as possible
•        Made you feel safe

The team support people who live with:
•        All dementia types
•        All physical health conditions
•        All mental health conditions
•        Complex care
•        Physical disabilities
•        Neurological conditions
•        Neurological rehabilitation
•        Learning disabilities
•        Sensory impairments
•        Loneliness and isolation
•        Respite care
•        End-of-life/palliative care

Care and support offered includes:
•        Personal care
•        Medication support
•        Meal and drink preparation
•        Mobility support
•        Domestic support
•        Accessing the community
•        Social activities
•        Support with daily activities

Show Caremark Aylesbury & Wycombe on the Map

Care Provided by Caremark Aylesbury & Wycombe

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kris Owden (Managing Director)

Funding & Fees Guide for Caremark Aylesbury & Wycombe

  • Prices

  • Duration    Weekday rate     Weekend rate     Bank holiday
    30 minutes    £19.00     £22.00     £28.15
    45 minutes    £22.00     £24.00     £35.80
    60 minutes    £26.00     £28.00     £40.00
    Sleeping Night
    (22:00-07:00) £170.00     £190.00     £230.00
    Waking Night
    (22:00 - 07:00) £200.00     £220.00     £300.00

  • Please contact us regarding funding options and further information regarding our fees

Caremark Aylesbury & Wycombe Reviews (29)

Total of 29, showing 1-20
9.3

Caremark Aylesbury & Wycombe has a Review Score of 9.3 (9.325) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Aylesbury & Wycombe has 29 reviews.

Overall Experience

  • 15
  • 12
  • 1
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  • 1

Date Published

29
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5
7
22

Review from Timothy H (Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting as a client in June have been impressed with the very professional service in all aspects, with excellent carers.
This includes both the personal care and the social calls, that allows me to get out and about, since my spinal cord injury.

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Review from I S (Wife of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good team of carers that work together for the benefit of clients. The carer does not always arrive on time but this is understandable. They cover a large area. I know I can rely on them to come. Always cheerful and only happy to leave when I am satisfied they cannot do anything else for me. My husband
is happy. That is my main concern.

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Review from Susan D (Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Caremark for almost 11 years and I'm very happy with the service I receive. I don't like having different carers everyday, so they have made sure I have the same carer 6 days a week for my 3 times a day calls. I have personal and domestic care with the same lady.

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Review from V P (Client) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My most regular carer was so good, kind, caring and worked so hard. Always a pleasure to see her.

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Review from G F (Client) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, prompt, kind, very considerate. They use their initiative and go above expectation in their care. They always ask if I need anything and check that I have eaten and am feeling well.
I am very impressed with their management is efficient and responsive.

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Review from Suzanne P (Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from friendly and very competent providers. I have been using Caremark for several months now ever since my husband, who is also my carer, had to go into hospital and could not continue providing some of my needs. My Caremark carer helps me get up, wash and dress and I can also have a
good girls' chat each morning which is a lovely way to start the day.

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Review from C B (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, all the carers are caring and considerate and go about their tasks willingly.
I know it is difficult to please everyone but our main issue is with the time slots. Although recovered well, Mum had a broken elbow and although not suffering any pain, it is a bit stiff and finds she needs help
dressing/undressing. If the carer doesn't arrive when she wants to get up she struggles to do it on her own.

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Review from Marsha C (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark has been providing care for just over a year now to my dad, who lives with me at my resident. The main carer is whom my dad communicates with very well and enjoys his visits. They have a good laugh together and even when my dad is not feeling motivated, he still manages to coach him to get
out of bed so he can be washed. As I work from home I am also very pleased with the staff's care for my father and his level of communication with myself, letting me know after he has dealt with my father whether he was wobbly or strong on his feet and followed instructions well. We are also happy with another carer but do not have her as often and sometimes Dad finds her a bit loud. We have had a few incidences where when I have had to book additional care it has not gone according to plan and this is usually when the carer I like has not been allocated the additional slots. Nevertheless, we are very happy with the service provided by the carers. Management's communication needs work.

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Review from T B (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has thrived since having regular care visits. He looks at the carers as friends. The care is efficient and professional, and the company keepS me updated and works with me and the GP to coordinate dad's social and health care.

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Review from Guy B (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team of carers, we are very flexible on timings as try to fit in with their carers. My 97-year-old mother really enjoys seeing her friends, as she calls them! I appreciate good staff are hard to find but these carers really do deserve a medal. Honest and trustworthy and really help with our
situation. My advice to any new customers is to be patient and ask what times they have available rather than demand as they are all very busy people. We have several family members helping out too so helps if there are any hiccups.

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Review from Ian W (Son of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the carers for taking care of our mother. The carers give us the regular assurance that she is well and not requiring any additional assistance which is particularly important when family are unable to go in on a regular basis. If they feel there is a need for medical intervention, they
can contact family or arrange for help. It also gives her someone to talk to, even though it is just for a short time which can only add to her general well-being. We would be lost without them.

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Review from Greta A (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The actual care my mum receives, as far as I'm aware, is good. The only negative I have is that I do not have access to the app anymore so that I can see when the carers have been in to see Mum - what she has eaten, what she has done, if she's had a shower etc. Unfortunately, Mum can't recall the visits
so much now, so I can't get an answer on any of my questions. Please can you send me details of how to access the app. I have asked for it three times now.

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Review from S M (Granddaughter of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the Caremark team for looking after my nan, she adores the carers. The team have really improved her life as well as ours as we know she is in safe hands. Thank you for all your support.

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Review from D C (Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience with Caremark was absolutely criminal. They let themselves into my home at all times of the day and night that suited them, did nothing, sat on my sofa and played on their phones or tried converting me to Islam. I kept telling Caremark not to come back, but they just kept coming, because
they knew if they could prove they had been on my property they could charge! I had to have my key taken from my key safe because of the intimidation Caremark were causing. At my wit's end, I had to threaten to call the police to put a stop to them.

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Review from Diane W (Daughter of Client) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was concerned about having carers as the family had been looking after her but it was becoming too much. The excellent care that Mum now receives has made a difference to all our lives. Mum's carers have become new friends.

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Review from Jill H (Daughter of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was thrown quite quickly into the situation of needing care visits at home for my mother, who has vascular dementia, and which worsened following a stroke. I cannot rate Caremark enough. From the initial response to my enquiry, which was full of empathy and compassion for my situation (it's so hard),
to a speedy, efficient caring risk assessment, to care being quickly provided, Caremark has been excellent. My review is written several months after we started care. I cannot fault the consideration and responsiveness of every member of the team. They have accommodated our changing needs remarkably quickly. The office keeps in touch, as do the carers on occasion. We have never had one visit missed, and we have a small number of carers who visit, building relationships well with my parents. This is so rare these days. They are local, caring, flexible and also reasonably priced. Thanks, Caremark! Heartily recommend.

Reply from Dr Kris Owden, Managing Director at Caremark Aylesbury & Wycombe

Thank you so much for your wonderful feedback. I am so pleased you are supported in the care for your mother, I remember you were incredibly concerned about her health which deteriorated quickly. We will always do the very best for her and adore looking after her. Thank you for being part of the Caremark family.


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Review from Lyn Y (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough about this amazing service, it’s enabling my mum to remain at home after the sudden death of my father. It’s a real comfort to the family knowing she has this care from the lovely, caring staff members

Reply from Dr Kris Owden, Managing Director at Caremark Aylesbury & Wycombe

Dear Lyn
Thank you so much for your feedback, it's wonderful to hear, I will feed this back to the team.


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Review from Linda B (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has always been happy with her care provided. As a family, we appreciate the hard work of all the carers especially as the past year has been so challenging. It is good that mum still has a core group of carers that have been with her since the beginning of her care. I spoke with the supervisor
a few weeks ago and said the only concern we have is new carers being added to mums rota as she needs familiarity and consistency and of course wants to minimize contacts at this time. But I see from her rota this still happens. I always get a good response whenever I ring the office, always friendly and helpful.

Reply from Dr Kris Owden, Managing Director at Caremark Aylesbury & Wycombe

Dear Linda, thank you for your lovely comments, it's wonderful to hear that you and your mum are happy. We are always at the end of the phone if you need us.


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Review from Richard P (Son of Client) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall service has been very good. I've looked after my mum as best as possible. I sometimes wish the carers would reply to my phone calls. Even when I've rung the office I don't think sometimes they look at the PACE notes on the care system, especially when it's something a little bit urgent. Other
than that service has been overall very good.

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Review from U F (Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had an excellent experience with Caremark. They have really gone over and above in Covid pandemic to support us, which is commendable. We are grateful to Caremark for all the support. During this difficult period, they have ensured a strong communication and concreate actions to provide us with care
what we needed.

Reply from Janis Anderson, Managing Director at Caremark Aylesbury & Wycombe

Thank you for your kind words. We will continue to strive to ensure that all our clients get the support they need during these difficult times.


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Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for Caremark Aylesbury & Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Caremark Aylesbury & Wycombe is calculated as follows: ( (27 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 40 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Aylesbury & Wycombe is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

Kris

Kris Owden

Job Title: Managing Director

Joined: 2020

Kris brings a great deal of experience to the business as a medical Doctor. Having trained at the University of Liverpool and practised at Norwich Medical School. He has specific experience working with people living with dementia, the elderly and those with eating disorders as well as with children with medical needs.


Vicky

Vicky Hartgill

Job Title: Care Manager

Joined: 2017

Vicky has worked in social care for many years and first joined Caremark in 2009. After leaving for a few years to work in other, larger care businesses, she was persuaded to rejoin Caremark in 2017. Vicky offers enthusiasm, extensive experience and hands on commitment to all our clients and care workers


Peter

Peter Roberts

Job Title: Senior care coordinator

Joined: 2018

Senior Care Coordinator Peter has extensive managerial experience, most recently with Appetito.


His thorough and detailed approach to this role ensures that clients and carers receive the support they need when they need it.


Ladi

Ladi Madziva

Job Title: Finance and Operations Manager

Joined: 2015

Ladi is a Chartered Accountant with in-depth knowledge and passion for the business and an understanding of the Caremark vision to provide high-quality care to the local community. He has over 8 years experience of in financial services in the healthcare sector and is more than happy to assist our customers with advice on the social care funding structure and contacts within the local authority. Working diligently behind the scenes to keep everything ticking over Ladi says ‘ While every day brings different challenges it is very rewarding to see the impact that we are making on a daily basis’.


Dane

Dane Taylor

Job Title: HR Manager

Joined: 2014

Dane is our Human Resources and training manager, and supports all our staff, ensuring their training is up to date, specialist training is arranged when needed, and they get the encouragement and mentoring that they need and deserve. Dane has extensive experience in training care assistants in all aspects leading to the professional Care Certificate. He is a qualified trainer who runs regular training programmes so that we can enhance our teams of care assistants with new talent. Dane says ‘I love helping people to give their best, to learn new skills and to achieve new heights. ‘


Frequently Asked Questions about Caremark Aylesbury & Wycombe

What Type of Services does Caremark Aylesbury & Wycombe offer?

Caremark Aylesbury & Wycombe offers Home Care & Nursing Care.

How many Carers does Caremark Aylesbury & Wycombe employ?

Caremark Aylesbury & Wycombe employs 167 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Aylesbury & Wycombe to verify any information. View our terms and conditions. Caremark Aylesbury & Wycombe has a Platinum Service – more info.