Caremark Aylesbury & Wycombe

4 Haybarn Business Park, Cublington Road, Aston Abbotts, Aylesbury HP22 4ND
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9.3 29 Reviews
  • Caremark Aylesbury & Wycombe, Aylesbury
Caremark Aylesbury & Wycombe offers a personalised, dedicated home care service to adults and children in Buckinghamshire.

They provide expert, professional and caring support workers to help people who live in their own homes to remain independent, safe and comfortable.

Your needs, your daily routine and your preferences are specific to you. That’s why they create your care plans around you. Caremark is a doctor-led home care company which has supported clients in the community for over 13 years with a combined years totalling over 100 years care experience of the senior management team. Their goal is to maintain your independence your own home 100% of the time. Your care is overseen by medical professionals, it is no wonder Caremark is a platinum provider for Buckinghamshire County Council.

The most recent client survey showed that 100% of the time, their care team:
•        Were sensitive and responsive to your traditions, background and culture   
•        Were professional and helpful and treated you with dignity and respect
•        Respected your values and beliefs and treated you with compassion and kindness
•        Encouraged you to be as independent as possible
•        Made you feel safe

The team support people who live with:
•        All dementia types
•        All physical health conditions
•        All mental health conditions
•        Complex care
•        Physical disabilities
•        Neurological conditions
•        Neurological rehabilitation
•        Learning disabilities
•        Sensory impairments
•        Loneliness and isolation
•        Respite care
•        End-of-life/palliative care

Care and support offered includes:
•        Personal care
•        Medication support
•        Meal and drink preparation
•        Mobility support
•        Domestic support
•        Accessing the community
•        Social activities
•        Support with daily activities

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Care Provided by Caremark Aylesbury & Wycombe

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kris Owden (Managing Director)

Funding & Fees Guide for Caremark Aylesbury & Wycombe

  • Prices

  • Duration    Weekday rate     Weekend rate     Bank holiday
    30 minutes    £19.00     £22.00     £28.15
    45 minutes    £22.00     £24.00     £35.80
    60 minutes    £26.00     £28.00     £40.00
    Sleeping Night
    (22:00-07:00) £170.00     £190.00     £230.00
    Waking Night
    (22:00 - 07:00) £200.00     £220.00     £300.00

  • Please contact us regarding funding options and further information regarding our fees

Caremark Aylesbury & Wycombe Reviews (29)

Total of 29, showing 21-29
9.3

Caremark Aylesbury & Wycombe has a Review Score of 9.3 (9.325) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Aylesbury & Wycombe has 29 reviews.

Overall Experience

  • 15
  • 12
  • 1
  • 0
  • 1

Date Published

29
5
5
7
22

Review from Kim F (Daughter of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has provided my mum with excellent care over many years. Especially after two falls she had recently. The carers who were there were very supportive and professional and did everything they could to help my mum and myself during a very traumatic time.

Reply from Paul Fleming at Caremark Aylesbury & Wycombe

Thank you so much for the kind words; we really appreciate it.


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Review from V M (Niece of Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care from the carers has been very good. They are kind and caring and cope well with a difficult client. The care supervisor has been brilliant supporting our needs and requirements. She is caring and professional and always gets back to us if there is a problem.

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Review from Dave (Friend of Client) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole a great service, 90% of the carers are amazing. Sometimes coordination and timings of the carers turning up is off but can be overlooked due to the amazing army of carers they have. My biggest issue though is one of the regular carers is over-familiar and doesn't respect privacy. You do
not expect to hear personal details relaid back to you from the locals. Care should be professional and not about gossip. The person being cared for is highly private. Very sad that this carer can do as he pleases without any accountability. As I say, very good service overall but we do have an issue with a particular carer that has been touched on subtly in the past yet nothing has been done about it. I would still recommend this service to friends.

Reply from Paul Fleming, Apprentice at Caremark Aylesbury & Wycombe

Hi Dave, I'm sorry to hear about the issue you had with one of our care workers. Even though you may feel nothing has been done regarding this matter, I would like to take this opportunity to reassure you that it will have been dealt with according to our policies and procedures. However, if you would like to discuss this matter further with one of our managers then please do not hesitate to give us a call. We are more than happy to help. Paul.


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Review from June M (Friend of Client) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers provide excellent care at all times and are very supportive. The staff are always happy to help.

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Review from Pam E (Niece of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Caremark (Aylesbury & Wycombe) to be a reliable, friendly and very efficient service.
Both staff on the rounds and back in the office are superb.
I would have no hesitation in recommending Caremark (Aylesbury & Wycombe).

Reply from Janis Anderson at Caremark Aylesbury & Wycombe

Thank you for your response, it is always helpful to get feedback to continue to improve the lives of our clients and their families.


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Review from Edwina L (Daughter of Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who look after my mother are excellent. They treat her with great respect and kindness. We are very grateful for the great care she receives.

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Review from Ronald L (Client) assisted by family/friend published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are helpful, kind and will support me with everything I need.
I have a carer of mine that works in the office who I can call if I ever need anything.

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Review from J K (Sister of Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark were friendly and responsive when setting up the service. They did a full assessment and made sure everything was in place.
They attend morning and evening and we are about to increase the visits by adding one mid-afternoon. That has made my brother very happy in that he is now able to go
swimming and Caremark have facilitated his trip to the pool.
Thank you.

Reply from Paul Fleming, Apprentice at Caremark Aylesbury & Wycombe

Thank you very much for your honest review. We are pleased that we can help your brother do the activities that he wishes to do.


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Review from James T (Client) published on 14 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing for me and my family!


Caremark Aylesbury have been caring for my family for the past 6 months and has truly been a life changer.


With my partner being severally disabled, I thought I would of had to leave my job to provide care for my family but Caremark managed to provide

me with a custom flexible package that met both mine, my partners and most importantly my children's needs.


The carers are a treat, always happy, always providing quality care and provides companionship for my wife when i'm not around. I have regular carers so causes little interruption to my family which is great that my children are not exposed to loads of new people.


Thank you for your services and I hope this review brings you great pleasure to read.


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Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for Caremark Aylesbury & Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Caremark Aylesbury & Wycombe is calculated as follows: ( (27 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 40 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Aylesbury & Wycombe is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (5)

Kris

Kris Owden

Job Title: Managing Director

Joined: 2020

Kris brings a great deal of experience to the business as a medical Doctor. Having trained at the University of Liverpool and practised at Norwich Medical School. He has specific experience working with people living with dementia, the elderly and those with eating disorders as well as with children with medical needs.


Vicky

Vicky Hartgill

Job Title: Care Manager

Joined: 2017

Vicky has worked in social care for many years and first joined Caremark in 2009. After leaving for a few years to work in other, larger care businesses, she was persuaded to rejoin Caremark in 2017. Vicky offers enthusiasm, extensive experience and hands on commitment to all our clients and care workers


Peter

Peter Roberts

Job Title: Senior care coordinator

Joined: 2018

Senior Care Coordinator Peter has extensive managerial experience, most recently with Appetito.


His thorough and detailed approach to this role ensures that clients and carers receive the support they need when they need it.


Ladi

Ladi Madziva

Job Title: Finance and Operations Manager

Joined: 2015

Ladi is a Chartered Accountant with in-depth knowledge and passion for the business and an understanding of the Caremark vision to provide high-quality care to the local community. He has over 8 years experience of in financial services in the healthcare sector and is more than happy to assist our customers with advice on the social care funding structure and contacts within the local authority. Working diligently behind the scenes to keep everything ticking over Ladi says ‘ While every day brings different challenges it is very rewarding to see the impact that we are making on a daily basis’.


Dane

Dane Taylor

Job Title: HR Manager

Joined: 2014

Dane is our Human Resources and training manager, and supports all our staff, ensuring their training is up to date, specialist training is arranged when needed, and they get the encouragement and mentoring that they need and deserve. Dane has extensive experience in training care assistants in all aspects leading to the professional Care Certificate. He is a qualified trainer who runs regular training programmes so that we can enhance our teams of care assistants with new talent. Dane says ‘I love helping people to give their best, to learn new skills and to achieve new heights. ‘


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Aylesbury & Wycombe to verify any information. View our terms and conditions. Caremark Aylesbury & Wycombe has a Platinum Service – more info.