Carpenders Care Ltd

439A, Rayners Lane, Pinner HA5 5ET
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9.6 47 Reviews
  • Carpenders Care Ltd, Pinner
Carpenders Care provide practical help and support to people living in the Pinner area, including those with disabilities, illness and those who require additional assistance to help to remain living in their own homes.

Their services include personal care, respite and befriending, 24-hour live-in care, waking and sleepover nights and reablement and rehabilitation.

The business is family-run and aims to support clients in the way they would want to be supported in their own homes.

Carpenders Care offer quality care and support and are flexible to discuss changing care requirement at a time and place that is suitable. While personal care is delivered by competent, friendly and well-trained staff.

Their team of care workers establish a care plan to be left at your home, containing key information on how care and support is delivered.

Staff offer 24-hour response and on-call support and are flexible and responsive ensuring that they are able to deal with crises effectively and efficiently.

Carpenders Care support clients to remain comfortable and independent in their own homes. Areas covered include: Harrow, Ruislip, Northwood, Carpenders Park and Stanmore areas and others areas up to 20 miles from the office.

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Care Provided by Carpenders Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carpenders Care Ltd
  • Person in charge
  • Moriam Odunsi (Care Manager)
  • Admission Criteria
    • Providing services to adults from 18 years old with various long term illnesses and disability.

Funding & Fees Guide for Carpenders Care Ltd

  • Prices

  • From £21.50 per hour on weekdays and £22.50 per hour at weekends.

  • Invoices are sent out monthly to Service Users and or family as agreed.

Carpenders Care Ltd Reviews (47)

Total of 47, showing 1-20
9.6

Carpenders Care Ltd has a Review Score of 9.6 (9.603) out of 10, based on 23 reviews in the last 2 years. Over all time Carpenders Care Ltd has 47 reviews.

Overall Experience

  • 30
  • 17
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Date Published

47
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Review from Vina J (Sister of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied with the care provided and carers are excellent. I would highly recommend Carpenders Care.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

many thanks for your review. We appreciate it and we would be in touch to discuss how we can improve on our service to ensure we exceed your expectations.


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Review from P S (Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is good on the hole.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

many thanks for taking time to review us, it means a lot to us as it helps to improve on the services we provide. We would contact you to discuss how we can achieve a better result.


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Review from Paresh V (Son of Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for the all the care being given to our mum. Recently the carers are lot more consistent in their methodology for looking after out mum. They are lot more considerate and we do appreciate their input for mums care. Also it does help as the carers do speak out mums native language.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

many thanks for your review, we appreciate it. We would be in touch to discuss how we can improve on the services we provide, ensuring mum's needs are met to exceed your expectations.


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Review from H S (Son of Client) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided for my father. All the carers are very polite, respectful and caring.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review. We would continue to provide a high level of care to ensure Dad remains safe and comfortable at home. Do not hesitate t contact us if you need further assistance.


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Review from R B (Son of Client) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my mum is getting with good interaction and help when needed.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for reviewing us. We would be in touch to discuss how we can improve on the service we provide to ensure we meet Mum's needs.


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Review from D S (Daughter-in-law of Client) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been excellent. Understand the needs and care required. Speak Gujarati so no communication issues. The management also help and accommodate if any changes in care needed for a one off. Would definitely recommend. Also timing is accurate.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

many thanks for your review. We strive to meet and exceed our clients's expectations. With your support we would keep up our high standard of care.


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Review from B P (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care given to elderly. My mum was bed-bound and we received care from Carpenders Care for as long as 2 years and had no issues.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for taking time out to review us. We appreciate your feedback and for using our services for mum's care for about 2 years. We wish you and the family all the best.


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Review from D P (Daughter of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers have been great with my mum. Patient and caring - we will miss two staff members in particular.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for taking time out to review as it helps us to improve on the services we provide. We are pleased you are happy with the care mum received with us, we would be in touch to discuss what we can do better.


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Review from Raju T (Daughter of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and personal assistance with 24/7 care carers always ready to assist and take care with politeness and compassion and empathy. The carers and the office team have lots of patience and always willing to help in any way.
Thank you.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review, it is encouraging. It's been a pleasure working with you. We strive to meet and exceed our client's and relatives's expectations and we will keep up our high standard of care with your cooperation. Really appreciate your feedback.


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Review from S T (Client) assisted by family/friend published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased with the service. Carers are coming on time, they are coming with care, they are friendly, they are meeting my needs. Deputy staff are friendly too, they always listen to my queries and meet my needs.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review. We are pleased to hear it's been a good experience with us; we will do everything to maintain our high standard of care and to continue to meet and exceed your expectations.


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Review from Barbara C (Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that I am very happy with the care that I have received and would recommend this company to every elderly person/pensioner who needs excellent care.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review, and we are pleased that you are happy with the care that you are receiving. We will be in touch to see how we can improve and exceed your expectations.


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Review from Charlotte B (Sister of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and reliable carers who build a good rapport with the service user. Very approachable.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review, it means a lot to us as it helps us to improve on the services we provide. We would be in touch to see how we can make your experience with us much better.


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Review from S P (Client) assisted by family/friend published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All Asian ladies are good, polite, and knowledgeable. They are always on time. I am very happy with the service.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review, it helps us to improve on the service we provide. We would be contacting you to find out how we can make your overall experience with us enjoyable.


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Review from J S (Son of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father started receiving care from Carpenders Care Ltd in October 2023. The overall experience has been positive. The carers arrive on time and provide personal care. They are kind and caring and treat my father with dignity. The administration staff are also responsive in the event we need to discuss
or clarify anything.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review. We appreciate your feedback and welcome any suggestions to improve on the services we provide to your dad. We will be in touch to discuss this further. Thanks.


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Review from Jackie H (Wife of Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has always been professional and helpful, since we started using them in June. If I've ever had any queries or questions, the staff in the office have been clear and able to solve any matters. The carers, who they have sent here to look after my husband, are extremely caring, conscientious
and reliable. They use their initiative to deal with situations and I certainly cannot praise them enough. I would like to take this opportunity to thank the agency for their hard work.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for reviewing us, as it helps us to maintain our high standard of care. We value your feedback. Please do not hesitate to contact our friendly staff if you require further assistance.


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Review from A H (Son of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s been more than a year of carers coming to provide care for my mum and all the carers are well-trained and experienced. If sometimes I want to change the time for calls I just ring them and they do amendments in a few seconds. The best thing is I always get the schedule week before so I know in
advance who is coming. Highly recommended.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your feedback, it helps us to maintain our high standard of care.


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Review from D H (Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been really good. Got me doing a few activities. It has helped me do some cooking and keeps me healthy. We have been to the cinema and trips out. The staff are very interactive.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks, David, for being with us over the years and we are happy to continue to provide you with an exceptionally good service.


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Review from J W (Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have such a culturally appropriate, person-centred and no-nonsense care.
Professional, honest and sensitive - now part of the family and a dream come true.
We are going to keep our dedicated carer. Brilliant, reliable and flexible.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your feedback, we will continue to meet and exceed your expectations.


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Review from Lorna O (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was reluctant to have a carer however, we knew it was a necessity. I engaged Carpenders Carers and spoke with the care manager who kindly agreed to visit my mother. My mother was pleasantly surprised with how well the introductory meeting went and agreed to an initial two hours per week, that
was in March 2023. My family and I are so happy, my mother loves her carer and looks forward to weekly visits. Her carer is hands-on, gentle, respectful and pleasant. Thank you so much.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Hi Lorna, many thanks for your review. We would continue to give our best always.


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Review from S S (Partner of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our main carers are very caring of my partner and always look after him very effectively. They are both very intuitive of his needs and respect his independence and personal space. They are helpful around the house as well as looking after him.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your recommendation. We will be in touch to discuss how we could improve our service in all areas.


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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Carpenders Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Carpenders Care Ltd is calculated as follows: ( (84 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 136 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carpenders Care Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Moriam

Moriam

Job Title: Registered Manager

Joined: 2010

Founded in 2010, Carpenders Care is the culmination of one woman’s lifelong dedication to healthcare. After more than 30 years as a registered nurse and midwife in London and abroad, our director, Moriam, decided it was time to make a difference and give back to her community.


Based in London, we’ve assembled a team of care workers with a diverse range of backgrounds and ages, all with the qualifications and experience necessary to provide top-quality care at home. We take pride in tailoring our services to the specific needs of our clients and our friendly staff provides a continuity of care that truly sets us apart.


Frequently Asked Questions about Carpenders Care Ltd

What Type of Services does Carpenders Care Ltd offer?

Carpenders Care Ltd offers Home Care.

How many Carers does Carpenders Care Ltd employ?

Carpenders Care Ltd employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carpenders Care Ltd to verify any information. View our terms and conditions. Carpenders Care Ltd has an Enhanced Service – more info.