Carpenders Care Ltd

439A, Rayners Lane, Pinner HA5 5ET
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9.6 47 Reviews
  • Carpenders Care Ltd, Pinner
Carpenders Care provide practical help and support to people living in the Pinner area, including those with disabilities, illness and those who require additional assistance to help to remain living in their own homes.

Their services include personal care, respite and befriending, 24-hour live-in care, waking and sleepover nights and reablement and rehabilitation.

The business is family-run and aims to support clients in the way they would want to be supported in their own homes.

Carpenders Care offer quality care and support and are flexible to discuss changing care requirement at a time and place that is suitable. While personal care is delivered by competent, friendly and well-trained staff.

Their team of care workers establish a care plan to be left at your home, containing key information on how care and support is delivered.

Staff offer 24-hour response and on-call support and are flexible and responsive ensuring that they are able to deal with crises effectively and efficiently.

Carpenders Care support clients to remain comfortable and independent in their own homes. Areas covered include: Harrow, Ruislip, Northwood, Carpenders Park and Stanmore areas and others areas up to 20 miles from the office.

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Care Provided by Carpenders Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carpenders Care Ltd
  • Person in charge
  • Moriam Odunsi (Care Manager)
  • Admission Criteria
    • Providing services to adults from 18 years old with various long term illnesses and disability.

Funding & Fees Guide for Carpenders Care Ltd

  • Prices

  • From £21.50 per hour on weekdays and £22.50 per hour at weekends.

  • Invoices are sent out monthly to Service Users and or family as agreed.

Carpenders Care Ltd Reviews (47)

Total of 47, showing 21-40
9.6

Carpenders Care Ltd has a Review Score of 9.6 (9.603) out of 10, based on 23 reviews in the last 2 years. Over all time Carpenders Care Ltd has 47 reviews.

Overall Experience

  • 30
  • 17
  • 0
  • 0
  • 0

Date Published

47
8
9
23
24

Review from Guy C (Husband of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and flexible service to look after my wife whilst I was on vacation. Staff are trained and there is always close oversight from the supervisor. Very easy to contact with schedule changes and to discuss care requirements.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks, Guy, for your recommendation. We value your feedback and will continue to strive to meet your expectations.


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Review from Darsha J (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had some issues to begin with - one particular carer who wasn't doing the job properly. However, once the agency removed this carer and replaced with our preference we have not had any issues since. The two carers we have now are very good, respectful and provide good care to our satisfaction. Also,
appreciate how they have gone out of their way to learn certain things to be able to provide the things my dad prefers.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks, Darsha, for your recommendation and we are glad you’re happy with our staff. We value your feedback and would contact you to discuss any concerns on how to improve on the service we provide.


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Review from R K (Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are friendly and professional. After a small hiccup at the beginning, we have now got a good routine as we are now familiar with each other. They treat me with dignity and care and always ensure I am comfortable before they leave me.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review and apologies for the slight hiccup at the beginning and glad you are happy with the staff. Please discuss any concerns with us and we would address them promptly to your satisfaction.


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Review from J P (Client) assisted by family/friend published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found very helpful, polite and humble carers.

Reply from Moriam Odunsi, Manager at Carpenders Care Ltd

Many thanks for your review; much appreciated. We will be in touch to discuss how to improve our service.


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Review from A G (Daughter of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and carers are all very helpful. My father has developed a good relationship with the carers in a short space of time. It is helpful to have a copy of the weekly rota. The manager is easy to contact when there are any issues or as a point of contact to share changes in routine, medication,
etc. She has even covered the rota when short-staffed.

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Review from J H (Wife of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short period of time (mid-January to mid-March) that we had carers there were some difficulties with one carer who failed to turn up on two occasions. On the whole, the carers were professional in their behavior and very good with my husband who was very disabled. Two young men, in particular,
were very caring and very good with my husband.

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Review from Shalim A (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found this agency to be very professional and caring. They provided good quality service and was able to accommodate our mothers challenging health needs. When requested they were also able to adapt to meet the change in circumstances be it on a day to day request basis or long term needs. Very proficient
and caring during a very difficult time. They treated our mother with care and dignity.

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Review from Kavita P (Daughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been a godsend for our family. My father has suffered from mental illness for over 40 years and since December he had been experiencing severe breathing problems. The manager and her team have taken great care of him and been very diligent in reporting any concerns regarding my father
to us immediately. The manager ensures she sends carers that can cook food my father enjoys to eat and he is also taking his medication on time, which was an ongoing issue and caused multiple relapses over the past year. As a family, we are extremely grateful to the manager and her team for supporting our father and providing such excellent care to him. I would highly recommend them to anyone that needs this sort of care.

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Review from A G (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carpenders Care provides daily domestic service for my parent. The staff are prompt, efficient, friendly and helpful. The same staff visit consistently during the week, so they know their client well and they are very good at raising any concerns with the care owner, who contacts me immediately. She
also visits my parent occasionally, to make sure the staff are doing a good job and to check on her client, if staff have raised specific concerns. (I've only put 'likely' for the recommendation as this is always a personal choice.)

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Review from E M (Wife of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

95% excellent.

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Review from P H (Wife of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband and wife team excellent. Always on time and very friendly.

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Review from A L (Wife of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was excellent. I could not fault the carers. They were excellent.

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Review from Paul K (Son of Client) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carpenders team provided an excellent service for my elderly mother. The carers were wonderful and she really looked forward to their visits, the companionship and personal care that they provided. It was a pleasure to work with the manager who has a really strong appreciation of the care needs
of the elderly and also a very compassionate and supportive approach for the families.

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Review from Grazi P (Daughter of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the services of Carpenders Care Ltd since May 2013, and throughout that period they have always provided us with a consistently high level of service. They are easy to contact, and always do their best to accommodate any unexpected changes which may need to be made from time to time. The
service is friendly yet professional, and the client being cared for is treated with dignity and respect at all times.

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Review from David P (Husband of Client) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of using the services of Carpenders Care Ltd to help look after my terminally ill wife. Although brief was very satisfying. The image portrayed of such companies in the media is unfortunately not always favourable so I am pleased to be able to report a very good service. All the carers
without exception who came to our home were diligent, caring and patient, doing their best to make my wife's final days as comfortable as possible. In summary, I have nothing but admiration for the job done by the carers.

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Review from B L (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My live-in carer who stayed with me for two weeks until I was able to manage on my own, was always cheerful and very helpful and gave me all the assistance I needed.

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Review from Keith M (Client) assisted by family/friend published on 3 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found Carpenders Care to be a very professional and responsive organisation with the clients well being always being paramount.

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Review from B W (Client) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have all been pleasant and very punctual.

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Review from A M (Wife of Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Once the carers were accustomed to my husband's needs they performed well.
Always punctual and polite and careful.
One carer is a little perfunctory on occasions.
There is too much differential between charges of the agency and the carers pay.

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Review from M M (Client) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carpenders Care Ltd is a very good and well-presented company. The manager is very reassuring and dedicated to the job. We had a pleasant stay with them as most of their carers were caring and attentive. I would recommend them to anyone.

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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Carpenders Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Carpenders Care Ltd is calculated as follows: ( (84 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 136 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carpenders Care Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Moriam

Moriam

Job Title: Registered Manager

Joined: 2010

Founded in 2010, Carpenders Care is the culmination of one woman’s lifelong dedication to healthcare. After more than 30 years as a registered nurse and midwife in London and abroad, our director, Moriam, decided it was time to make a difference and give back to her community.


Based in London, we’ve assembled a team of care workers with a diverse range of backgrounds and ages, all with the qualifications and experience necessary to provide top-quality care at home. We take pride in tailoring our services to the specific needs of our clients and our friendly staff provides a continuity of care that truly sets us apart.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carpenders Care Ltd to verify any information. View our terms and conditions. Carpenders Care Ltd has an Enhanced Service – more info.