Carpenders Care Ltd

439A, Rayners Lane, Pinner HA5 5ET
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9.6 47 Reviews
  • Carpenders Care Ltd, Pinner
Carpenders Care provide practical help and support to people living in the Pinner area, including those with disabilities, illness and those who require additional assistance to help to remain living in their own homes.

Their services include personal care, respite and befriending, 24-hour live-in care, waking and sleepover nights and reablement and rehabilitation.

The business is family-run and aims to support clients in the way they would want to be supported in their own homes.

Carpenders Care offer quality care and support and are flexible to discuss changing care requirement at a time and place that is suitable. While personal care is delivered by competent, friendly and well-trained staff.

Their team of care workers establish a care plan to be left at your home, containing key information on how care and support is delivered.

Staff offer 24-hour response and on-call support and are flexible and responsive ensuring that they are able to deal with crises effectively and efficiently.

Carpenders Care support clients to remain comfortable and independent in their own homes. Areas covered include: Harrow, Ruislip, Northwood, Carpenders Park and Stanmore areas and others areas up to 20 miles from the office.

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Care Provided by Carpenders Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carpenders Care Ltd
  • Person in charge
  • Moriam Odunsi (Care Manager)
  • Admission Criteria
    • Providing services to adults from 18 years old with various long term illnesses and disability.

Funding & Fees Guide for Carpenders Care Ltd

  • Prices

  • From £21.50 per hour on weekdays and £22.50 per hour at weekends.

  • Invoices are sent out monthly to Service Users and or family as agreed.

Carpenders Care Ltd Reviews (47)

Total of 47, showing 41-47
9.6

Carpenders Care Ltd has a Review Score of 9.6 (9.603) out of 10, based on 23 reviews in the last 2 years. Over all time Carpenders Care Ltd has 47 reviews.

Overall Experience

  • 30
  • 17
  • 0
  • 0
  • 0

Date Published

47
8
9
23
24

Review from Cathy C (Daughter of Client) published on 19 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86 year old father was left half paralysed, bed bound and double incontinent after a severe stroke. He was completely dependent on us 24/7 and needed 2 carers, 4 times a day.


Family life was turned upside down. Carpenders became an integral part of our everyday lives. They emailed Dad’s weekly

rota so we knew who/when to expect them. Using various mobility equipment Dad relied on Carpenders to physically move him in/out of bed to/out the living room armchair.


Due to Dad being permanently bed bound it meant he constantly had bed sores of various degrees. The carers always helped Dad get comfortable and rotated him on his side so they could heal. Very attentive and if something wasn’t quite right they would always help out. Dad had continuous UTIs and suffered from hallucinations/confusion. It was at this time we needed the carers more than ever. Their good sense of humour helped us all through difficult times.


Carpenders Care were always flexible and accommodating when needed.


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Review from Rachel W (Daughter of Client) published on 24 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carpenders Care always try to provide the best service possible and adapt to our individual needs.
The staff were always helpful and caring.
Carers were reliable and consistency was maintained where possible.
Follow up communication was good and problems were dealt with quickly and efficiently.

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Review from Alison S (Daughter of Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carpenders Care has been providing care for my mother for nearly four years. For three of those years, we have had a fantastic main carer and could not have been more pleased. Since she went on maternity leave Carpenders have been very responsive in terms of finding suitable replacements. On the whole,
this has worked well although there have been a few problems. The team at Carpenders Care are very professional and responsive.

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Review from Sue S (Partner of Client) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my partner receives continues to be very good with his carer being aware of his various needs and limitations of his mobility. Cover is always arranged when needed and with due notice.

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Review from Yvonne B (Client) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency was very helpful and well organised. My carer was a lovely woman who felt more like a friend. I was very comfortable with her and she did all she could to be respectful and kind.

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Review from Betty P (Client) assisted by family/friend published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always punctual, they were eager to find out what we wanted and to make suggestions to enhance my mothers quality of life. The carers reported any concerns quickly.

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Review from L L (Niece of Client) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle had 24 hour care by Carpenders Care for a period of 18 months. My aunt passed away in October 2014, and my uncle was then looked after until his death in December 2015. Living 100 miles away and being their only relative, I had complete peace of mind from the excellent care provided
for them both. All their needs were attended to with compassion and professionalism and they were both treated with great dignity in their final illnesses.

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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Carpenders Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Carpenders Care Ltd is calculated as follows: ( (84 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 136 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carpenders Care Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Moriam

Moriam

Job Title: Registered Manager

Joined: 2010

Founded in 2010, Carpenders Care is the culmination of one woman’s lifelong dedication to healthcare. After more than 30 years as a registered nurse and midwife in London and abroad, our director, Moriam, decided it was time to make a difference and give back to her community.


Based in London, we’ve assembled a team of care workers with a diverse range of backgrounds and ages, all with the qualifications and experience necessary to provide top-quality care at home. We take pride in tailoring our services to the specific needs of our clients and our friendly staff provides a continuity of care that truly sets us apart.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carpenders Care Ltd to verify any information. View our terms and conditions. Carpenders Care Ltd has an Enhanced Service – more info.