Home Instead (Ipswich, Woodbridge & Felixstowe)

2 Gamma Terrace, West Road, Ipswich IP3 9FF
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9.7 97 Reviews
  • Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich
Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. The care regulator, CQC, awarded the service an Outstanding rating at their most recent inspection in December 2017, with the service rated outstanding in four of the five areas inspected.

With visits lasting at least an hour and at a time determined by the client, Home Instead's Care Professionals support the same regular clients, giving them both continuity and peace of mind. Home Instead's Care Professionals are the company's greatest asset; as well as being dependable and compassionate, each Care Professional receives a broad range of training, including a City & Guilds certificate for Home Instead's bespoke Alzheimer's Training Programme.

The whole team at Home Instead recognises the responsibility entrusted to the company by its clients and their families. To find out more about Home Instead's care in your own home, please call them for a free home consultation.

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Care Provided by Home Instead (Ipswich, Woodbridge & Felixstowe)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Joanna McCall (Registered Manager)

Funding & Fees Guide for Home Instead (Ipswich, Woodbridge & Felixstowe)

  • Prices

  • We will discuss and develop a bespoke care package based on the needs of the individual.
    Please get in touch with us today.

Home Instead (Ipswich, Woodbridge & Felixstowe) Reviews (97)

Total of 97, showing 41-60
9.7

Home Instead (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.7 (9.664) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Ipswich, Woodbridge & Felixstowe) has 97 reviews.

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Review from K B (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2018 we brought Home Instead in to assist Mum as her health was failing, and she was living on her own. Living on the continent, we could not visit at a "drop of a hat". At first, Mum was very apprehensive, being so independent all her life. Within a few visits, she enjoyed the carers coming in,
and their visits became very much part of her daily routine. Over the years, the care time was revised to provide the service needed. During the past 3-years, Home Instead (carers and office staff) have been wonderful, caring for Mum, organizing and guiding. They were very reliable. Access to the app helped us to keep in touch too. Looking back, it was the right decision to take on their services, enabling Mum to stay as independent as possible for as long as possible. And for us, we were always certain she was being looked after. Our sincere thanks to Home Instead.

Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your very kind words, we will pass them onto both the CAREGivers and Office Team. We are really pleased that the support our team have given your Mum helped her to remain independent for so long and lovely to hear that you were confident in the care she was receiving. It has been a pleasure to support your Mum.


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Review from Christine W (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always informing me of any issues and concerns. Very professional and helpful in the care they give, and care is outstanding and getting what is ever needed. Always put the client first.

Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for the lovely feedback and for taking the time to share your experience. We will pass on your comments to the office team and the CAREGiver team.


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Review from Maureen B (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided support for my mother for many years. Her ‘girls’ as she called them, enabled her to stay in her own home until she was 101. They were unfailingly kind and caring, she always looked forward to seeing them. Not only did they support my mother, when things were difficult, but
they also supported us, the family. We owe a great debt to all those caregivers.

Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to send a review, we will pass your kind words on to the team and in particular to her 'girls'. It has been the greatest of pleasures to support your Mother and the family for such a long time.


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Review from Graham G (Son of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family found the caregivers at Home Instead to be friendly, helpful and above all dedicated to the care of our mum, nothing was too much trouble despite some challenges they faced, we particularly liked the continuity of caregivers and this was very much appreciated given mums condition. From
caregivers to office staff we couldn’t rate Home Instead highly enough and wish to put on record our thanks to everyone who cared for mum, if you are considering a care company for your loved one take it from us you won’t be disappointed.

Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your kind words, we really appreciate you taking the time to share them. We will of course pass these onto our wonderful CAREGivers and Office team.


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Review from Helen G (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been fantastic in their care for Dad. He has Alzheimer's and the caregivers are very caring and understanding of his needs. They competently help with the personal care and the practical house/meal duties. Plus they take time to have a chat, which is really important for a social,
chatty man like Dad. They feedback worries and the app is great to be able to see what is happening on each visit. When we have needed extra care the office have been quick to make this happen for us. Thank you!

Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your kind words and taking the time to tell us, we will, of course, pass these on to our CAREGiver and Office team.


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Review from Derek B (Husband of Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had two new carers starting in July 2020, both have settled in well in their interaction with my wife. They mainly read to my wife and provide tea or coffee when appropriate. I know comparisons are odious, but they do not appear to provide the stimulation that my wife requires. Previous carers have
assisted my wife in simple crafts or helping in cooking and playing simple card games. I have suggested these things, but they do not seem to use their initiative in these ways.

Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your comments and for taking the time to complete the review. One of the team will be in touch with you today to discuss how we can support with ideas for the new Caregivers, while your normal Caregiver is on maternity leave. We know it can be difficult when changing Caregivers which is why we work to have continuity of care. We have lots of ideas and support we can give to Caregivers, along with craft materials in our office which we can bring out to clients and Caregivers to help with stimulation.


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Review from Fiona B (Daughter-in-law of Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and carers. Very happy with the service provided.

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Review from Jane B (Daughter of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a fiercely independent and often stubborn and difficult man. He employed Home Instead Senior Care for an hour a day in November 2019. His physical abilities and mobility deteriorated quite rapidly in 2020. Home Instead Senior Care organised equipment and liaised with the GP and health services
enabling Dad to stay at home. The staff were caring, kind, knowledgeable and professional. His last months were dignified and happy thanks to Home Instead Senior Care, and I would recommend to anyone who wants to live at home in old age.

Reply from Joanna McCall, Care Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your lovely comments, we are glad that we were able to make a difference to his final months and we will pass your comments onto our office team and caregivers.


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Review from Louise J (Daughter of Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has excellent leadership, coordination and carers. At all levels, they are proactive and responsive to Mum's changing needs. Caregivers are all sensitive, caring, fun and observant. If anything changes, we are always contacted by the team leader. Mum is very comfortable and trusting of
them, even though she is very vulnerable. 'Outstanding' is totally applicable! The care app keeps us in touch daily if necessary, so we can measure things too.

Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your kind words and compliments to our team. We always strive to give high-quality personal service and we are glad that you feel we are achieving this for your Mum. We will pass on to our office team and caregivers your compliments.


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Review from J H (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all of the carers to be kind and considerate. Their timekeeping is very good. I have come to look upon them as friends as well as carers.

Reply from Joanna McCall, Care Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your kind words about our CAREGivers, we will pass your compliment on to the team. Thank you also for taking the time to review our company.


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Review from S S (Daughter-in-law of Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been looking after my father-in-law for over two and a half years and have been extremely helpful and empathetic throughout, whilst remaining professional. They have also been very helpful in guiding us through when father-in-law needed more care, and his eventual move into residential
care this month. Exceptional staff who built up excellent relations with ourselves and father-in-law.

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Review from S B (Daughter of Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care workers that have worked with our parents have been kind, compassionate and extremely caring. We can't fault any part of the service, everyone from that admin staff through to the carers have been nothing but professional, caring and efficient. Top company, well done.

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Review from S M (Client) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the service I have received.

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Review from P V (Client) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a very good carer who has become a friend that I can rely on. The office keeps an eye on things and someone visits at intervals to ensure that I am happy.

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Review from D S (Client) published on 20 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well satisfied with the service I have received.

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Review from A W (Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I have received excellent service from the organization. The care has been very helpful in recent weeks; owing to my deteriorating health I have been less able to operate fully.

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Review from E G (Client) assisted by family/friend published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the service. The carers are very caring, friendly, cheerful and efficient.
If I need any change in the daily routine the carers and management make sure that it happens.

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Review from J R (Client) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care and kindness that both my carers have shown to me. They are very willing to do any job I ask them to do. They are also both good company.

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Review from Susan N (Daughter of Client) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead Senior Care for the past two years to care for my 86 year old mother.
During this time, I have never had any complaints.
They are so helpful, caring and approachable. Nothing is too much trouble. They provide an excellent service. The caregivers are a dedicated and knowledgeable
team. Who my mother trusts, it is a truly caring company.

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Review from Roger F (Husband of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided caregivers for 3 years to support my wife with a variety of activities in addition to significant amounts of personal care. There are currently 2 regular caregivers providing 11 hours between them, Monday to Friday each week. The care, kindness and patience towards someone
in the later stages of dementia is enormous. Routine is vital, so is engaging in activity, talking about all kinds of things, even when there is little or no response. I cannot speak too highly of the quality of care and personal support for both of us.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Home Instead (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (81 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 107 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (20)

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Meet the Team (5)

Chris

Chris Lye

Job Title: Company Owner & Nominated Individual

Joined: 2009

Chris founded Home Instead's Ipswich, Woodbridge & Felixstowe office in 2009. He oversees the leadership and overall direction of the company and is the Nominated Individual to the Care regulator (CQC). With a passion for empowering individuals to fulfil their potential, he is committed to the delivery of high-quality care and an environment in which his employees can thrive.


Chris has many years of management experience and holds a BSc (Hons) Degree and a Master's in Business Administration. He represents twenty other Home Instead offices on the organisation's national Franchise Exchange Council.


Chris enjoys mentoring small enterprises in the local area, is a keen sportsman and is a devoted father to two daughters.


Joanna

Joanna McCall

Job Title: General Manager & Joint Registered Manager

Joined: 2012

Joanna joined Home Instead in 2012 and is responsible for the overall management of the company, ensuring compliance with the care regulator (CQC) and Home Instead's national standards in all aspects of care.
Joanna holds a Level 5 Diploma in Leadership for Health & Social Care and completed an MBA at Suffolk University Business School in 2019. She is also a governor at St Albans Catholic High School in Ipswich.


Joanna lives with her husband and three children and greatly enjoys singing, sewing, reading, walking and spending time with her family.


Anne

Anne Belton

Job Title: Head of Care & Joint Registered Manager

Joined: 2015

Anne joined Home Instead in 2015 as a Care Professional and progressed rapidly through various roles to become Head of Care. She shares the Registered Manager's responsibility to the care regulator (CQC) with our General Manager, Joanna.


As Head of Care, Anne oversees all aspects of our service, ensuring our clients and their families receive the highest quality of service, and the care administrative team in the office are fully supported in their roles. She holds a Level 5 Diploma in Leadership for Health & Social Care.


Anne enjoys spending time with her family and driving, reading and visiting different places.


Mukti

Mukti Patel

Job Title: Head of People & Joint Registered Manager

Joined: 2016

Mukti was appointed the role of HR Officer in September 2016 and was further promoted to 'Head of People' in 2018. Mukti is responsible for recruiting outstanding individuals to join our growing team of Care Professionals, as well as providing general HR support and advice to the entire business, together with proactively enhancing our Care Professional experience.


Mukti has several years of experience working at a managerial level within the retail sector. Deciding on a change of career, Mukti joined Home Instead Senior Care initially as a Care Professional in early 2016, before her appointment and subsequent progression in the office team.


Mukti relocated from London to Felixstowe in 2012, and she enjoys travelling, socialising and learning about different cultures.


Our Care Professionals

Our Care Professionals

Job Title: Delivering Quality Care in the Community

Joined: 2009

Our Care Professionals and Live-In Care Professionals are employed by us and are positioned right at the heart of our service. They are an incredibly compassionate, dependable and caring group of individuals, who come from all walks of life.


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