Home Instead (Ipswich, Woodbridge & Felixstowe)

2 Gamma Terrace, West Road, Ipswich IP3 9FF
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9.7 97 Reviews
  • Home Instead (Ipswich, Woodbridge & Felixstowe), Ipswich
Home Instead (Ipswich, Woodbridge & Felixstowe) is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. The care regulator, CQC, awarded the service an Outstanding rating at their most recent inspection in December 2017, with the service rated outstanding in four of the five areas inspected.

With visits lasting at least an hour and at a time determined by the client, Home Instead's Care Professionals support the same regular clients, giving them both continuity and peace of mind. Home Instead's Care Professionals are the company's greatest asset; as well as being dependable and compassionate, each Care Professional receives a broad range of training, including a City & Guilds certificate for Home Instead's bespoke Alzheimer's Training Programme.

The whole team at Home Instead recognises the responsibility entrusted to the company by its clients and their families. To find out more about Home Instead's care in your own home, please call them for a free home consultation.

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Care Provided by Home Instead (Ipswich, Woodbridge & Felixstowe)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Joanna McCall (Registered Manager)

Funding & Fees Guide for Home Instead (Ipswich, Woodbridge & Felixstowe)

  • Prices

  • We will discuss and develop a bespoke care package based on the needs of the individual.
    Please get in touch with us today.

Home Instead (Ipswich, Woodbridge & Felixstowe) Reviews (97)

Total of 97, showing 61-80
9.7

Home Instead (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.7 (9.664) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Ipswich, Woodbridge & Felixstowe) has 97 reviews.

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Review from Vicki E (Daughter of Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my father's care were discussed. Dad was treated with courtesy and respect and his views valued. His carers are a very good team with whom he gets on well. The core of his care team have remained constant and he has built up a good relationship with them.

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Review from Peter R (Husband of Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We elected Home Instead Senior Care (Ipswich, Woodbridge & Felixstowe) because we had heard from others that they were very good and our experience has been the same. The visiting carers all appear to be well informed and there is never a bit of them not being enthusiastic or not wanting to do anything.
The office staff give good attention to clients. It works well.

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Review from Dorothy S (Client) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find it all to my satisfaction.

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Review from Margaret H (Daughter of Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my father for the last 3 years and I have always been pleased with the service, the care and support offered. As a family, a great weight has been taken off our shoulders, especially as we do not live near to my father. I have recommended Home Instead to other family
members and would do so in the future. Heartfelt thanks go to all the caregivers who do such an amazing job.

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Review from Valerie W (Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all of the caregivers very good at all the various job I ask them to do and easy to talk to with an essential sense of humour. Kind and considerate.

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Review from Kay C (Daughter of Client) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by Home Instead has been outstanding, the staff are all lovely and were happy go the extra mile to try to make things nice for my parents, often staying past their time if it was needed. I would thoroughly recommend them as an agency, they are very well run and efficient. If a carer does
not 'clock in' then the agency soon realises that something is wrong and sorts it out.


The only reason we have stopped using Home Instead is that my parents now need full-time care which Home Instead, regrettably, cannot offer.


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Review from Marguerite W (Client) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone's needs and expectations are different.
I have found the service provided is excellent.
The carers are helpful but not intrusive.

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Review from Charlotte B (Daughter of Client) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend Home Instead. Their service is both professional & caring. 


After a fall in 2017, my mother was resistant to having help but we persuaded her to give it a go. Home Instead helped shower my mum three times a week. It was incredibly reassuring for us to know someone was keeping

an eye on her at this most vulnerable time. As my mother’s health deteriorated Home Instead became essential to my mothers routine and as things got harder for her, we increased her help to every morning. 


Communication with the team was always very easy and as a family, we struck up a friendly yet professional relationship with her main carer. 


Our Mum was recently diagnosed with Alzheimer's and the patience the team had when dealing with this complex issue was outstanding. My sisters & I can’t thank them, and especially her main carer, enough for everything they have done for her. 


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Review from Cyril H (Client) assisted by family/friend published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead Carers to be totally reliable, extremely helpful and thoughtful. I always know exactly who is coming and at what time. I look forward to seeing them every week.
Home Instead is very well organised. The Managers have always been very helpful and supportive. I would recommend
Home Instead to anyone needing extra help.

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Review from Pamela B (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is excellent in all circumstances. The girls are friendly, efficient and aware of my needs.


They always want to be aware of extra needs however small and nothing is too much trouble.


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Review from Valerie W (Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not need much care but have good care when necessary. I find all the carers very helpful, polite and nice to talk to with a sense of humour which I like.

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Review from Andrew R (Nephew of Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt became home-bound but refused to even consider going into a nursing home, we desperately needed to find a company that could help with care in the home.
We were very pleased with Home Instead, who not only managed to overcome my aunt's suspicions but actually reached a place where she
was happy to have them come in virtually every day.
I witnessed at first hand their caring approach on a number of occasions and would certainly recommend their services. My aunt has now passed away but I am glad that she had the support of Home Instead over the last few months of her life.

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Review from B K (Client) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead Senior Care in the home since July 2016. Initially at a time when my wife had been diagnosed with Vascular Dementia and latterly for me alone after my wife went into a care home where she has since passed away.


During the entire period of seventeen months, I have found the

care given to be first class with the carers dedicated to ensuring our domestic needs were satisfied. The caregivers are well trained and prepared by Home Instead Senior Care and establish a ready and easy rapport with their clients. We have had at various times four different caregivers each of whom, in their differing ways, provide personal and practical comfort and assistance to the client whether it be in the client's home or on an outside visit with the client. My future care needs are expected to increase with age and I would have no hesitation in seeking additional caregiver hours from Home Instead Senior Care to meet those needs.

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Review from M C (Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive personal care each day, I also get taken out once a week by a carer. Wonderful service. If carers have "spare" time they look for useful things to do - ironing, cleaning, watering the garden/plants etc.

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Review from J H (Client) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent, very kind and thoughtful.

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Review from Margaret B (Client) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady who comes to help me is very pleasant and willing. The charge has gone up since I joined this agency - past year - 2016 which I am not happy about. I refuse to pay 45p per mile if taken out in a car. I cannot walk very far.

Reply from Chris Lye, Owner at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your feedback, we are very pleased you are getting on with your Caregiver.
Unfortunately, the cost of care to all of our clients has increased to ensure we continue to attract the highest quality of Caregivers on which the quality of our service is based.
The 45p per mile charge is paid back in full to the Caregiver, to cover the running and upkeep of their vehicle.
Thank you once again for providing us with your honest feedback.


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Review from V K (Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, cheerful, helpful, alert, willing, prompt and nothing is too much trouble.

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Review from Honor W (Daughter of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was ill recently, they went above and beyond to ensure my mother's wellbeing. Being one of two agencies attending to her needs, Home Instead Senior Care (Ipswich) staff's commitment well surpassed that of the other agency staff. Being at some distance from my mother (4 hours by car) they
give the family peace of mind. My mum has become more frail and less able, they have stepped up their support without my having to request.

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Review from Elizabeth E (Daughter of Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly, I must apologise for writing this so late - I mislaid writing my review and then was rather overwhelmed by being a granny in Bristol and visiting my mother, now in a care home, in Suffolk.


Home Instead provided care twice daily for my mother between November 2015 and end March 2016. The

carers who came were very kind to my mother and one in particular, became a real friend (another was thought to be a bit scatty). Generally, they were good. Especially good too were the backup team at Home Instead - there was always somebody there to deal with any emergencies 24/7.


My brother and I were very pleased with their service and grateful for all the trouble they took over my mother.


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Review from Wendy P (Daughter-in-law of Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been extremely pleased with the service provided by Home Instead. The office staff are fantastic at communication between ourselves and the carers. The carers are always prompt, professional and polite and provide a high level of care to my Mother-in-Law who has mid-stage dementia. The
carers always take the time to listen to my Mother-in-Law to find out what she is trying to communicate as she finds this increasingly difficult. My thanks go to all the staff for their constant help and support.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Home Instead (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (81 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 107 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ipswich, Woodbridge & Felixstowe) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (20)

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Meet the Team (5)

Chris

Chris Lye

Job Title: Company Owner & Nominated Individual

Joined: 2009

Chris founded Home Instead's Ipswich, Woodbridge & Felixstowe office in 2009. He oversees the leadership and overall direction of the company and is the Nominated Individual to the Care regulator (CQC). With a passion for empowering individuals to fulfil their potential, he is committed to the delivery of high-quality care and an environment in which his employees can thrive.


Chris has many years of management experience and holds a BSc (Hons) Degree and a Master's in Business Administration. He represents twenty other Home Instead offices on the organisation's national Franchise Exchange Council.


Chris enjoys mentoring small enterprises in the local area, is a keen sportsman and is a devoted father to two daughters.


Joanna

Joanna McCall

Job Title: General Manager & Joint Registered Manager

Joined: 2012

Joanna joined Home Instead in 2012 and is responsible for the overall management of the company, ensuring compliance with the care regulator (CQC) and Home Instead's national standards in all aspects of care.
Joanna holds a Level 5 Diploma in Leadership for Health & Social Care and completed an MBA at Suffolk University Business School in 2019. She is also a governor at St Albans Catholic High School in Ipswich.


Joanna lives with her husband and three children and greatly enjoys singing, sewing, reading, walking and spending time with her family.


Anne

Anne Belton

Job Title: Head of Care & Joint Registered Manager

Joined: 2015

Anne joined Home Instead in 2015 as a Care Professional and progressed rapidly through various roles to become Head of Care. She shares the Registered Manager's responsibility to the care regulator (CQC) with our General Manager, Joanna.


As Head of Care, Anne oversees all aspects of our service, ensuring our clients and their families receive the highest quality of service, and the care administrative team in the office are fully supported in their roles. She holds a Level 5 Diploma in Leadership for Health & Social Care.


Anne enjoys spending time with her family and driving, reading and visiting different places.


Mukti

Mukti Patel

Job Title: Head of People & Joint Registered Manager

Joined: 2016

Mukti was appointed the role of HR Officer in September 2016 and was further promoted to 'Head of People' in 2018. Mukti is responsible for recruiting outstanding individuals to join our growing team of Care Professionals, as well as providing general HR support and advice to the entire business, together with proactively enhancing our Care Professional experience.


Mukti has several years of experience working at a managerial level within the retail sector. Deciding on a change of career, Mukti joined Home Instead Senior Care initially as a Care Professional in early 2016, before her appointment and subsequent progression in the office team.


Mukti relocated from London to Felixstowe in 2012, and she enjoys travelling, socialising and learning about different cultures.


Our Care Professionals

Our Care Professionals

Job Title: Delivering Quality Care in the Community

Joined: 2009

Our Care Professionals and Live-In Care Professionals are employed by us and are positioned right at the heart of our service. They are an incredibly compassionate, dependable and caring group of individuals, who come from all walks of life.


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