Holywell Care Services (Morecambe)

135 Balmoral Road, Morecambe LA3 1HJ
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9.2 15 Reviews
  • Holywell Care Services (Morecambe), Morecambe
Holywell Care Services offers quality home care services to elderly people, those with physical disabilities, dementia, eating disorders and others who need some support to live independently in their own home.

The domiciliary care service received a 'Good' rating from Care Quality Commission inspectors in February 2018.

Individuals receiving care and their families told inspectors they had a team of regular carers with whom they had built up good relationships.

Trained, caring staff make every effort to ensure those receiving personalised care are treated with respect.

Home care services include personal care, shopping, companionship, medicine reminders and household tasks.

Holywell Care Services' TDDI service provides specialized, nurse-led care for individuals with conditions such as Epilepsy, MS, Parkinson’s, Alzheimer’s, and TBI. Tailored care packages focus on clinical needs, promoting independence, dignity, and quality of life. Expert, compassionate support empowers clients to live confidently and securely in their own homes.

Holywell Care Services is pleased to introduce Crisis Interventions & Parenting Support (Children and Families Community Care). This service provides timely crisis intervention and tailored parenting support to families in need, focusing on enhancing community well-being and resilience. Operating in Preston, Lancaster, and Morecambe, with plans to expand to Manchester and Liverpool, the initiative aims to collaborate with schools and local organizations to offer crucial support to children and families. For more information or referrals, please contact directly.

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Care Provided by Holywell Care Services (Morecambe)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jill Richards (Registered Manager)

Funding & Fees Guide for Holywell Care Services (Morecambe)

  • Prices

  • £26.00 per hour

Holywell Care Services (Morecambe) Reviews (15)

9.2

Holywell Care Services (Morecambe) has a Review Score of 9.2 (9.182) out of 10, based on 13 reviews in the last 2 years. Over all time Holywell Care Services (Morecambe) has 15 reviews.

Overall Experience

  • 6
  • 6
  • 1
  • 2
  • 0

Date Published

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13
2

Review from J C (Next of Kin) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company are amazing, we work together in giving correct care. They call me to let me know if she needs anything. They go above and beyond the company. I've had dealing with lots of companies but I truly believe this is the best out there.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you so much for your kind words! We truly appreciate your trust in us and are grateful for the opportunity to work together in providing the best care. Communication and going the extra mile are at the heart of what we do, and it's wonderful to hear that our efforts have made a positive impact. Your support means the world to us, and we look forward to continuing to provide the best service possible!


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Review from P M (Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have no complaints with my care, very nice people.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for your feedback! We're delighted to hear that you had a positive experience with our team. If there's anything more we can do for you, please don't hesitate to let us know.


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Review from I S (Client) assisted by family/friend published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff try very hard to please, but because the management vary the times of my visits, it makes it hard for me as I can't plan my day. I find it difficult to cope as I've had a stroke. However, the staff try their best to come at a time that suits me. Some members of staff are more helpful than
others.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for your feedback. We appreciate your acknowledgement of our staff's efforts and will continue to strive for consistency.


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Review from R D (Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carer, has treated me with much respect and kindness. Always greeted with a smile. Carer is very tidy and always replaces everything back as it was.
Find all carers very easy to talk to and always keep busy. All the carers are lovely and caring.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

That's wonderful to hear! Thank you so much for taking the time to share your experience. We're delighted that our carer has been able to provide you with the respect, kindness, and support you deserve. Your feedback means a lot to us, and we'll be sure to pass along your kind words to our team.


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Review from R H (Client) assisted by family/friend published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory start to care from Holywell.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you so much for your positive feedback! We're delighted to hear that you had a satisfactory start to your care journey with Holywell. Our team strives to provide exceptional service, and it's great to know that we're meeting your expectations.


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Review from F P (Client) assisted by family/friend published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The care overall was good but the management was appalling. The carers never stayed for the half an hour morning and night, no longer than 20 minutes were spent with me which is disgraceful considering I am having to pay for the half an hour.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for taking the time to share your feedback with us. We're glad to hear that you found the care provided to be satisfactory overall. However, we deeply apologise for the inconvenience you feel that has caused. Ensuring that our carers adhere to the allocated time slots is a priority for us. Your concerns have been forwarded to our management team, please rest assured that we are committed to delivering the level of service that you expect and deserve, and we are actively working to address and rectify these issues to provide a better experience for our clients. If there's anything further, we can assist you with, please don't hesitate to reach out to us directly.


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Review from Tracy B (Mother of Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holywell provides excellent, person-centered support for my son, in his own home, enabling him to live as independent a life as possible.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thanks a bunch for dropping such a lovely review! We are absolutely happy to hear that you're pleased with the person-centered support Holywell provides for your son. Our goal is to empower individuals to live as independently as possible while receiving the necessary support. We truly appreciate your feedback and trust in our services.


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Review from Pauline W (Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are lovely, some more capable than others, but all willing to help.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for your feedback. We're glad you found our carers helpful. We're committed to providing excellent care and look forward to serving you further.


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Review from M P (Daughter of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers are generally good. New carers have a lack of training and are sent without introduction.
Large turnover of staff. Scheduling is all over the place.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for taking the time to share your feedback with us. We appreciate your input as it helps us improve our services. Our clients are always our top priority, and we're actively working to address this issue. Rest assured, we are committed to implementing necessary improvements to better meet your needs and expectations. Thank you once again for choosing us.


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Review from M H (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely lucky to have such good carers. They have been amazing ladies who will do anything at all to make my life much easier than it was. Thank you so much.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you so much for your kind words which really means a lot to us . Happy to hear that they have made such a positive impact in your life.
We will be surely passing on this message to our carers, as they will be delighted to hear about the difference they've made for you. Thank you once again.


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Review from Gillian W (Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring carers are very good. Management needs sorting out.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you for taking the time to share your feedback. We're glad to hear that you've had a positive experience with our carers. We're constantly striving to improve our services, and your input is invaluable in helping us achieve that. Your satisfaction is our top priority, and we appreciate your support as we continue to enhance our services.


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Review from Keith H (Husband of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia, double incontinence and is housebound. She needs help with washing, getting up in the morning and putting to bed at night. She receives this service through Holywell. The two carers who visit twice a day do a wonderful job of this awkward situation, they are kind, considerate,
joyful and make my wife smile. Nothing is too much trouble at this difficult time for both of us. To me they are angels, they brighten the house when they are here. A big thank you Holywell!

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thanks indeed for your kind words, we are deeply moved by them. Your appreciation for our carers' dedication and kindness means a lot to us. Ensuring comfort and support for your wife in her challenging circumstances is our utmost priority and we are grateful for the opportunity to make a positive difference in both of your lives. Your description of our carers as angels who brighten your home fills us with immense pride and gratitude. Thank you once again for your generous appreciation and for entrusting us with your wife's care. We are honoured to be part of your journey.


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Review from Gavin B (Son of Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Holywell staff looking after my mum are excellent, I can not fault them. Their time keeping is always on time and never go early, unlike other care companies I've used in the past. They are very kind to my mum and treat her with the utmost respect.
Holywell always go the extra mile when needed.
I would recommend them to anyone.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Morecambe)

Thank you so much for taking the time to share your experience with Holywell Care Services. We are truly grateful for your kind words and appreciation.
It brings us immense joy to hear that your mother is receiving excellent care from our staff. Ensuring the well-being and comfort of our clients is our top priority, and we are delighted to know that our team has met and exceeded your expectations.


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Review from Lynn M (Daughter of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very polite and good at what they do.

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Review from Geoff A (Husband of Client) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Holywell from May 2012 until early March 2017 when sadly my wife passed away. The care that she received was exceptional. My wife was bedbound and needed full personal care. The "girls" looked after her as though they were looking after their own parent which I will be eternally grateful for.
There was always smiles on their faces and had a joke or story for my wife. Nothing was too much trouble for them. I would definitely recommend Holywell to anybody who needs a professional and caring set of "girls". I will never be able to thank them enough for all they did to make her comfortable in her last days.

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Current Review Score: 9.2 (9.182)

Overview of Review Score

The Review Score of 9.2 (9.182) out of 10 for Holywell Care Services (Morecambe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.182 for Holywell Care Services (Morecambe) is calculated as follows: ( (37 Excellents x 5) + (23 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 77 Ratings = 4.182

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Holywell Care Services (Morecambe) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Holywell Care Services (Morecambe)

What Type of Services does Holywell Care Services (Morecambe) offer?

Holywell Care Services (Morecambe) offers Home Care.

How many Carers does Holywell Care Services (Morecambe) employ?

Holywell Care Services (Morecambe) employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Holywell Care Services (Morecambe) to verify any information. View our terms and conditions. Holywell Care Services (Morecambe) has a Platinum Service – more info.