What Type of Services does Family Homecare Ltd offer?

Family Homecare Ltd offers Home Care.

How many Carers does Family Homecare Ltd employ?

Family Homecare Ltd employs 26 carers.

Family Homecare Ltd, 57 High Street, Great Baddow, Chelmsford, Essex CM2 7HJ

Review from I K (Client) assisted by family/friend published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience

On the whole a satisfactory service.
But the carers talk constantly about other clients and could improve on punctuality.

Reply from Michelle Cragg, Care Services Manager at Family Homecare Ltd

Thank you for your feedback. We're glad to hear that you found our service satisfactory, but we're sorry to learn about your concerns regarding punctuality and professionalism. Maintaining client confidentiality and providing reliable, timely care are very important to us. We will address these issues with our team to ensure improvements are made. Your feedback helps us grow, and we truly appreciate you taking the time to share your experience. Please feel free to reach out if you would like to discuss this further - We would love the opportunity to make things right.

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Review from A W (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience

Excellent, proffessional service for my late husband was provided at all times. Now I need help, I didn't hesitate to return to your agency. All staff are polite, friendly and helpful and a pleasure to have in my home.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you for your lovely review, we really appreciate it.

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Review from M H (Husband of Client) assisted by family/friend published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the care my wife receives. My wife's needs change daily, and they are very flexible with what she needs. They are professional, friendly and always helpful. Their care allows me to go to work and not worry about my wife having issues, forgetting medication or not eating. Whether

it be a shower, help to bed or just a friendly person to see. I know her needs will be met.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you so much for your kind words. We really do appreciate it.

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Review from Y F (Client) assisted by family/friend published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience

I have been using Family Homecare for over two years and I am very pleased with their service. Their staff are kind, friendly and very gentle when assisting me. Their management team are always available and responds quickly to any request. I have no hesitation in recommending Family Homecare.

Reply from Helen Stemp, Associate Manager at Family Homecare Ltd

Thank you for your lovely review, we really appreciate it.

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Review from A S (Wife of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience

First experience of requiring carers for my husband after a terminal diagnosis. The care and attention provided from my arrival home have been outstanding. The carers actually care and are prepared and willing to help with practically anything. They are never rushed and if they do not have full personal

care to complete they will sit and chat and use the allocated time up that way. On his really poorly days the staff volunteered to cook a meal which was everything he needed. We have experienced bad care for my relatives in the past but the staff at Dynamic have become friends and genuinely care about their clients. Cannot recommend this company highly enough.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you very much for your kind words! We really appreciate your feedback and we will be hard on ourselves to deserve 5* review for the management! Thanks again!

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Review from Julie H (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience

I cannot recommend Family Homecare enough, all staff are friendly and helpful. My mum has been using the services of Family Homecare since 2021, initially having one carer twice a day and currently two carers four times a day. The carers are very attentive, kind, considerate and respectful. If there

are any problems with Mum I am informed straight away. Mum has spent time on and off in hospital recently, care has always been reinstated immediately when requested putting my mind at ease.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you so much for your kind words. We really do appreciate it.

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Review from Chris H (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

The client and I are very happy with the manner of care received. As I live with the client, I take on the majority of her care but it's a lot of my responsibility knowing that she will be thoroughly washed given the amount of time she spends in bed these days. Admittedly the service has gotten a little

more expensive of late (hasn't everything though?); but familiarity with an individual carer and knowing the professional and reliable team behind her, makes for a good all round experience when visiting my mother.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you for your such kind words! I am absolutely sure our team will continue with our standards.

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Review from Julie D (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

We have been having Family Homecare look after my dad's needs for over two years now, and they are absolutely brilliant!
They are kind and caring and very reliable.
Dad sees the same few carers on a regular basis, which really helps seeing as he suffers from dementia. If I have any concerns they

are always easy to get hold of and most helpful in sorting out any problems that may arise.
I can thoroughly recommend Family Homecare to anyone looking for care for their loved one.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you very much for your such kind words! I am sure we will continue with our standards.

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Review from Patricia V (Client) assisted by family/friend published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience

I have been with Family Homecare for some time and all the ladies who care for me are without exception, respectful, caring and treat me with dignity. I cannot fault any of the carers provided by Family Homecare Ltd. The management is very good and easily contactable if needs be. My overall opinion

of Family Homecare is of a well-run company, with a very caring and excellent number of ladies.

Reply from Helen Stemp, Associate Manager at Family Homecare Ltd

Thank you so much for your kind words. We really do appreciate it.

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Review from G V (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

I have always had very good and kind help from all the staff. They do an excellent job - cheerfully even when very difficult. Thank you for all of them but please train new members more so that don't get offended or leave clients irritated because they have no idea how to help us. Thanks for all your

support - God bless you all.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you for your kind words. All of our carers are trained to a high standard. They are also sent to clients with a senior carer for a week or more (depending on staff experience) so they can shadow train, which in most cases is enough time for them to find out what the job entails. However, we will look at extending our shadowing period routinely for the carers who feel they may need more training. Thank you again for your review.

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Review from J F (Husband of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience

My wife has been bedbound for a considerable time now. Carers from Family Homecare come each day to wash and change her. Unless they encounter problems with an earlier client they are always very punctual, if they do have a rare problem, we usually get a call from the office to make us aware. Other

than during sickness or holiday seasons the carers who attend to my wife are the same people. Over time we have got to know them quite well. They chat about their families and what they have been doing and we have a very good relationship. They are very kind, gentle and thorough when dealing with my wife and she thinks very highly of them I have no hesitation in recommending Family Homecare

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Review from Andrea B (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience

I have found my experience using Family Homecare excellent. They are friendly, caring, will do shopping, make meals, clean dishes and prepare meals.

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Review from Jonathan H (Son of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience

Family Homecare have been looking after my father for a few years now and have been vastly better than the previous carer company. They are very easy to get hold of, even out of hours and have always tried to accommodate any short-notice requests.
The Family homecare carers have always been professional

and gone out of their way to help when my father had problems. They would make suggestions to improve things for my father and always were accommodating to his needs. Thanks to them my father went from not wanting carers and complaining to not minding at all. There were a few times when I arrived at my father's flat and and a carer was already there and hadn't seen me yet and I could hear they were chatting to him nicely and being friendly.
Thanks to all at Family Homecare for the help over the past few years

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you so much for your kind words! I am so glad we made a difference in his life!

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Review from R A (Son of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience

Over the past year my mother has had a carer from Family Homecare and since discharge from the hospital in October 2023 has had two carers four times a day visiting her at home. The care given has been good with carers attending on time and on the rare occasions where there was a staffing difficulty

the family were warned in ample time in advance. The care included looking after my mother who had become doubly incontinent, moving her from the bed to a chair and vice versa with a hoist and assistance with feeding. The carers were good at noticing and recording potential problems in advance and ensuring the District Nurse attended before the potential problem became a real problem. I would specifically like to thank three carers who showed great concern with my mother and ensured a high level of Care. Family Homecare also made it possible for my mother to be cared for in her own home in familiar surroundings, well done Family Homecare.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you so much! Our team is dedicated to their clients and I am so glad they made changes in the best possible way!

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Review from Dawn A (Daughter-in-law of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience

I have had experience with other care companies and I can honestly say that the staff at Family Homecare are wonderful and as a company are the very best I have come across. My mother-in-law has been cared for by a team of carers who have taken such excellent care of all her needs with kindness and

always with a smile. As a family, we could not have asked for more. Thank you all so very much and in particular, the three carers who regularly looked after my mum-in-law; you are amazing, and I will never forget what wonderful, kind and caring people you are thank you.

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Review from Susan W (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience

Family Homecare looked after our mother providing care, initially twice a day to four times a day. Prior to using Family Homecare, we had used two other care companies, everything about Family Homecare excelled in comparison. The carers are sincere, kind, thoughtful and enjoy what they do. They are

positive, smile and brought happiness on their visits. If they noticed anything about our mother they would bring it to our attention, i.e. what would make her life better, or to food she liked or didn't enjoy. Any sign of an issue would contact the District Nurse to visit. Looked to prevent before an issue arose. Reliable, carers always turned up, no issues throughout the years we dealt with them. The carers are excellent and so too is their office. Easy, friendly to deal with. Contactable outside office hours via phone, text and email. Responding in a quick efficient manner. If you are looking for a good, caring company to look after a loved one, I would highly recommend Family Homecare.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you very much for your kind words! It was a pleasure to look after your mum!

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Review from S V (Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience

I have been a service user of Family Homecare for 8 years so far. There is a good reason I have stayed with them all this time and I don’t have any intentions of changing care providers any time soon. The carers are kind, friendly, and helpful but remain professional. I have been fortunate enough to

have the consistency of one main carer and a group of regular carers on specific calls when she is off for any reason. The carers are well trained and the support I have received has been nothing less than exemplary. The business owner has also been extremely supportive. She is approachable and is as kind, friendly, and professional as her staff. Thank you everyone for the support Family Homecare has provided over the years.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you very much for your kind words! We really appreciate!

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Review from Stephen G (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience

Carers attending to my mother are courteous, friendly, and personable and treat her with respect and dignity. She is still an independent lady but is grateful to receive just the right amount of care to maintain that independence. I like the fact that a record of each attendance is kept in her apartment

giving details and times of each visit. I frequently ask her if all is well and that she is still happy with the care she is receiving. Her response is always positive. Recommend!

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you very much for your kind words! We really appreciate!

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Review from Lauren H (Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience

Family Homecare has been coming to help me for about 2 years now. The carers are friendly and well-trained. It is nice knowing I will see regular carers who quickly learn your routines and needs. No visit is rushed and they ensure they spend any extra time assisting in any way they can!
They are adaptable

to my changing needs on a daily basis. Whether it be personal care, food preparation, housework or even having a chat when I feel lonely and sad, they are happy to adjust it to what I require at every visit.
The office have always been approachable to discuss changes to my care package. I have never felt rushed or like they want to get off the phone urgently!
They are very understanding when it comes to my nutty rescue dogs and always make sure to give them cuddles and ensure their needs are met too!
After a bad experience with a previous company, I honestly couldn't ask for anything more from Family Homecare.

Reply from Ruth Knowles, Registered Manager at Family Homecare Ltd

Thank you so much for such kind words! It would mean a lot to me if our staff made some positive changes in your life. Kindest regards.

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