Beech Tree Total Care Dover & Deal

Unit 5, 23-25 Worthington Street, Dover CT17 9AG
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6.2 5 Reviews
  • Beech Tree Total Care Dover & Deal, Dover
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Care Provided by Beech Tree Total Care Dover & Deal

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Taylor (Manager)

Funding & Fees Guide for Beech Tree Total Care Dover & Deal

  • Prices

  • Starting from:
    £16.00 - ½ Hour rate
    £22.00 - ¾ Hour rate
    £26.00 - Hourly Rate (for 1+ hours)

  • Please contact the branch directly for more information
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Beech Tree Total Care Dover & Deal Reviews (5)

6.2

Beech Tree Total Care Dover & Deal has a Review Score of 6.2 (6.176) out of 10, based on 3 reviews in the last 2 years. Over all time Beech Tree Total Care Dover & Deal has 5 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 1
  • 2

Date Published

5
2
3
3
2

Review from Robert M (Husband of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am satisfied with the care/service provided by Beechtree, the timing of visits can be erratic, the last call of the day should be 20.00 but sometimes the carer arrives at 19.15. The morning 11.40 call can be late but I understand that calls can take longer if there is an issue with the patient,
or heavy traffic, weather etc. If there is a late morning call after an early call the night before the service user will have been in bed for an extended period.
The care provided is usually thorough. Some careers take longer than others but in general, I find the care provided is acceptable.
When I have had cause to phone the office, not always been able to get through. But any issue I have raised has been answered.
There was an issue about the care plan but this was resolved.
I would give the majority of staff 5 *.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you so much for taking the time to submit feedback, we always value feedback both positive and negative as it helps us to continue to improve the way we do things.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S E (Daughter of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely poor, unprofessional 'office' management.
Managers constantly advising they're short-staffed, have staff sickness and put their client's family in a position where they feel obligated to cover contracted calls.
Care calls are often made at times not contracted and not within the permitted
30 minutes on either side of the agreed call time. Visits are sometimes a number of hours late or early - which sometimes results in the client not getting the required care because they are out at hospital appointments or visiting unwell relatives.
Carers used to cover domestic (cleaning) calls. The perception is that cleaning is not done as agreed contractually; instead, it's a quick surface skim.
Abuse of power by 'office' management. When l have rebutted what l have been told, because it is untrue, the 'office' management takes offence and clearly is not receptive to feedback or an alternate, real view.
The result - the care package was cancelled. I suspect there's a bullying culture in Beech Tree.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you for your review, we always listen and learn from any feedback. We work in an culture of continuous improvement.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Wife of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately today, due to a few genuine complaints about my disabled husband's lack of personal hygiene care by one carer in particular has caused the Beech Tree Care Agency to discontinue their service with us, despite us highly complimenting 3 other carers. We have effectively been given notice
till 9th April when the service will end. As a business director myself, I am totally appalled of the way we have been treated and disregarded. I always listen to my customers and do my utmost to address and correct any concerns, reputation is vital in business however this branch seems to fail and acknowledge the importance of this.
We now have to find an alternative carer at very short notice.
Today, my husband took a turn because of the upset and blamed himself for making a complaint. He was in tears, can you imagine at 76 suffering from a severe stroke that has left him disabled down his right side and being treated in this way! He is a proud man and deserves respect.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Thank you for your feedback, we value feedback good and bad as there is always lessons to be learnt on a curve to continually improve our services.We wish you and your husband well for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Timothy S (Friend of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Okay, so my review relates from May and is ongoing. Anyway, I am doing this review on behalf of my housemate so it has all started from day one. There was a carer who was absolutely useless. We had to phone the office three times before we were listened to regarding this carer, who has since been let
go. So moving on in the past few weeks my housemate has been told, last minute may I add, that there is a shortage of carers so the carers may be late which is not the case because they are nonexistent. So I've had to do the carer's job on multiple occasions which I shouldn't be doing because I'm not trained to be a carer. She has two call-out times, one in the morning and one in the evening, and the majority of the time they are late except when one particular carer is working. She is excellent, no issues whatsoever. In fact, this carer should be promoted because without her you would be screwed anyway, moving on. When I have rang the office, the office staff (I don't know her name) was rude.

Reply from Sally Taylor, Area Manager at Beech Tree Total Care Dover & Deal

Unfortunately, there is a nationwide shortage of care staff and this is affecting services. Local authorities are fully aware of the situation and we are all doing the best we can to support all service users.


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Management

Treated with Dignity

Value for Money

Review from Margaret F (Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with my choices of caregivers, especially this winter as I caught that flu, no less than three times in a row, plus relevant chest infections. My carers resorted to using a little face mask, so as not to bring in or take out the germs in a gallivant effort to get me through. So a very
big thank you to them and their efforts. My girls as I call them are more like friends and family and I wouldn't be without them, so thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.2 (6.176)

Overview of Review Score

The Review Score of 6.2 (6.176) out of 10 for Beech Tree Total Care Dover & Deal is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.176 for Beech Tree Total Care Dover & Deal is calculated as follows: ( (4 Excellents x 5) + (6 Goods x 4) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 17 Ratings = 3.176

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beech Tree Total Care Dover & Deal is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Beech Tree Total Care Dover & Deal

What Type of Services does Beech Tree Total Care Dover & Deal offer?

Beech Tree Total Care Dover & Deal offers Home Care.

How many Carers does Beech Tree Total Care Dover & Deal employ?

Beech Tree Total Care Dover & Deal employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beech Tree Total Care Dover & Deal to verify any information. View our terms and conditions. Beech Tree Total Care Dover & Deal has a Basic Service – more info.