Home Healthcare

167 High Street, Beckenham BR3 1AE
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14 Reviews
  • Home Healthcare, Beckenham
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Care Provided by Home Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Home Healthcare Ltd
  • Person in charge
  • Anne-Marie Conneally (Manager)
  • Admission Criteria
    • None
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Home Healthcare Reviews (14)

Over all time Home Healthcare has 14 reviews.

Overall Experience

  • 13
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  • 1
  • 0
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Date Published

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14

Review from Betty A (Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have three carers who cover for one another when needed. They are all very good, very helpful. Attend to my personal care and do some household chores.
I could not wish for more.

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Review from C C (Daughter of Client) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother has received over the last two years has been excellent. She has been treated with the utmost dignity, and I can't stress enough how lovely and kind all the carers are.

Reply from Anne Connelly, Manager at Home Healthcare

Thank you so much for your review. We really appreciate you taking the time.


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Review from R K (Client) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very appreciative of the extra care and attention I am currently receiving. All the carers are so thoughtful, kind and go out of their way to help me.

Reply from Anne-MArie, Manager at Home Healthcare

We are delighted to be able to help - we are glad that your recently increased care package is making such a difference.


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Review from Rachel H (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lovely, friendly and caring carers. He loves dominoes and they always try to have a game - he looks forward to this. Thoroughly recommend - the care is 100%.

Reply from Anne-Marie, Manager at Home Healthcare

Thanks Rachel for your comments - we love Dad and with your clinical background we really appreciate your comments on the service. We know you see a lot of care companies in your line of work so thank you for choosing us.


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Review from B R (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have seen a recent improvement in punctuality and the level of care. It really depends on how good the carers are (we have had very good carers and some not as good). We had too many carers but this has been sorted with a reduction in numbers to give continuity. So we are satisfied with the current
delivery of service. There are obstacles with the timetable for example if a carer is ill but this is understandable if it doesn't happen too often. I would still like to see better timekeeping because they are sometimes very late.

Reply from Anne-Marie, Manager at Home Healthcare

Hello! Thank you for taking the time to review the service. I was saddened to see your rating and the comments about a wide number of carers. I have checked the figures for the last 6 months and your family had 358 visits with 11 carers (including ones who have left and been replaced). As you have multiple visits a day she will see a mix of staff Morning and Evening as they have days off and also during holiday cover she may see a couple of different people during the time regular carers are off. This has been a particularly challenging year with the pandemic and we are sorry that the timing hasn't always been consistent for her. We juggle based on need and Mum is independent in many areas. We visit higher dependency clients as a priority to make sure they have food, continence care etc in a timely way which is our agreement with the NHS who fund your care. I am really sorry if this wasn't communicated to you. Thank you for taking the time to comment and share your experience.


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Review from David J (Husband of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been fortunate in having Home Healthcare working with and for us over what has been a very difficult year for everyone.
The service is personal, dependable and the working relationship is unique. At times they have gone the extra mile to provide us with what we needed, whether it was offering
care-related reassurance, advice and support based on long experience, or liaising with the NHS and Social Services on our behalf, or providing care cover at short notice.
Highly recommended.

Reply from Anne-Marie, Manager at Home Healthcare

Thanks so much for your kind words about our knowledge and experience. We are always pleased when we can use this to help navigate the complexities of arranging care and promoting wellbeing. We were especially delighted to help your family with the move from a care home to a live-in care service where you could all be together in the family home.


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Review from Susan Y (Daughter of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the team highly enough. Over the past 5 months, my dear mum was extremely poorly and the team could not have given better care. They were always cheerful, patient, kind, respectful, dignified and they truly cared. Nothing was too much trouble. They became friends and made my dear mums
last few months as comfortable and as happy as they could have been. Thank you.

Reply from Anne-Marie, Manager at Home Healthcare

Sue - thank you for the lovely words! Each client has something special about them and I will always remember doing the loo shuffle with Mum to the strains of Frank Sinatra! We managed a transfer by dancing between the places. I will pass your words on to the team as well. Thank you.


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Review from Karen H (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 18 months have been rough for my parents, but the team stepped up and helped us take care of them really well - just recently I relocated them to my new house in Devon and the team were outstanding in helping them prepare for the move and a new chapter of life. Friendly, caring and very understanding
of all their needs throughout - I would recommend them to anyone who needs to find care for a relative.

Reply from Anne-Marie, Manager at Home Healthcare

Thanks so much! We have loved working with them and love the little updates this week about how they are settling in. Wishing you all lovely times in Devon.


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Review from T A (Daughter of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother has been truly excellent. All the caregivers I have met have been kind, caring and very professional, furthermore, they have coped amazingly well with the extra stresses caused by the arrival of Covid-19. I am so grateful for the kindness and compassion they show at every
visit.

Reply from Anne-Marie, Manager at Home Healthcare

Thank you so much for your kind words. We really appreciate them and will pass them on to the team. We loved working with your mum so thank you for taking the time to leave a review.


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Review from Jacqueline S (Wife of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Healthcare has been looking after my husband who paralysed with Parkinson's plus Syndromes for two and a half years. The care they have given him has been exceptional. They have made an awful situation for us so much easier. My husband has become very fond of them all, and I am just so grateful
to them. They give me peace of mind and confidence that I could not do any better in the care they give him. Truly wonderful people who are always upbeat and positive, and nothing is too much trouble for them. They monitor him daily, and any problems with his health are quickly picked up. I feel so lucky to have found Home Healthcare.

Reply from Anne-Marie, Manager at Home Healthcare

Thank you so much for your review - I will share it with his team. We are so glad to have been able to help and I hope the recent help navigating continuing care and the other services has been helpful. Fingers crossed we can unpick it together! Thanks for your kind words.


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Review from M M (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with friendly and competent service.

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Review from Sharon H (Daughter of Client) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team looked after my mum for about 18 months, until her passing. They were wonderful, so caring and kind.
They went above and beyond their job description, also caring for my dad.

Reply from Anne Connelly at Home Healthcare

Thank you so much for your kind words. We have lots of fond memories of your mum singing with the girls getting dressed and the modelling pictures when we dyed her hair red. The team has seen your dad for coffee this week, so please call if there's anything further we can help with. Thank you for taking the time to leave a review - we appreciate it.


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Review from Mark P (Client) published on 13 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff were just so lovely and helpful, advised my sister and I on what mum needed, will definitely recommend them.

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Review from Sarah M (Granddaughter of Client) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Healthcare looked after my nan until she passed away. It’s a family run business but very professional. The carers are reliable and kind and the office staff are always on hand to help with any queries. They helped me work out how to gain access to all the services nan needed to keep her comfortable.
I’m so grateful for everything they did at a distressing time.

Reply from Anne-Marie at Home Healthcare

Thanks so much for taking the time to review us. We are really pleased to hear you had a positive experience with your Nan and were sorry for your. She was a lovely lady and we loved looking after her and helping to make her final months comfortable.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Home Healthcare

What Type of Services does Home Healthcare offer?

Home Healthcare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Healthcare to verify any information. View our terms and conditions. Home Healthcare has a Basic Service – more info.