Home Instead (Brentwood, Billericay and Upminster)

Unit 9 Suite B, Stubbers Farm, Mountnessing Road Blackmore, Ingatestone CM4 0NX
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9.9 71 Reviews
  • Home Instead (Brentwood, Billericay and Upminster), Ingatestone
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Care Provided by Home Instead (Brentwood, Billericay and Upminster)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Steve Willoughby (Managing Director)

Funding & Fees Guide for Home Instead (Brentwood, Billericay and Upminster)

  • Prices

  • A minimum of an hour from £34 per hour

  • Available on request


    We complete a minimum of an hour service as we believe Quality care can not be delivered in less time than that
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Home Instead (Brentwood, Billericay and Upminster) Reviews (71)

Total of 71, showing 1-20
9.9

Home Instead (Brentwood, Billericay and Upminster) has a Review Score of 9.9 (9.898) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Brentwood, Billericay and Upminster) has 71 reviews.

Overall Experience

  • 62
  • 9
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Date Published

71
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9
15
56

Review from M O (Daughter of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that my mother has received from Home Instead has been faultless and carried out to the highest standard with all the care and attention that you want for a much loved parent.
My Mum loved the ladies that looked after her, they were so kind, considerate completely reliable and looked forward
to seeing them.
Everyone I have been in contact with at Home Instead have been totally supportive and understanding of the challenges that life can bring. I thoroughly recommend them. Thank you so much.

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Review from J W (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who help my dad look after my mum (who is in the late stages of dementia) are truly wonderful, they are so caring and patient with both my parents. They help dad with getting samples from mum required by the GP, and ease his stress. I cannot praise this service highly enough. Thank you for
all you do it is really appreciated.

Reply from Kim Evans, Care Manager at Home Instead (Brentwood, Billericay and Upminster)

Thank you so much for your review. We shall pass your comments on to the Care Professionals.


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Review from Edwina G (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been using Home instead for many years now and we have found them to be helpful, kind and extremely flexible to our mother's needs. We have had many difficult moments over the years and the caters have always gone the extra mile to help our mother and make sure she is safe and comfortable.
We live many miles away so we rely on the carers a great deal. We would never use anyone else and nor would our mother as she sees the carers not just as her help but as her friends. Thank you, Home Instead I don't know what we would do without you.

Reply from Kim Evans, Care Manager at Home Instead (Brentwood, Billericay and Upminster)

Thank you so much for your very kind review and lovely comments. We will pass your comments on to the team.


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Review from S B (Daughter-in-law of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and husband are very pleased with the service Home Instead provides for my mother-in-law the ladies that come to the house are always on time and do what is asked of them, and the office staff are always willing to listen to any concerns we may have. Would recommend this company.

Reply from Kim Evans, Care Manager at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are pleased to read that the support we are providing for your mother-in-law is working well.


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Review from J B (Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very professional, helpful, caring and making excellent suggestions where I forgot to ask for help. I would definitely recommend Home Instead. So pleased I was able to get care with Home Instead.

Reply from Kim Evans, Care Manager at Home Instead (Brentwood, Billericay and Upminster)

Thank you so much for sharing your experience. We really appreciate you taking the time out to write this and we will pass your lovely comments on to the team.


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Review from Hilary D (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were very apprehensive having someone coming into their home as they have been so independent but after a few weeks they have enjoyed the company and support given by their two carers and it has helped them and the extended family immensely and allowed them to stay in their own home. Nothing
is ever a problem and they treat my parents with respect and so much kindness. All the staff have been amazing and excellent at communicating. If you are thinking of care for your loved one give the team a call you won’t look back. Wish we had reached out sooner.

Reply from Kim Evans, Client Services at Home Instead (Brentwood, Billericay and Upminster)

Thank you so very much for your kind review. We are pleased to hear that the support of the team is helping to keep your parents independent in their own home.


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Review from Carol T (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have come in to help my mother and father. My mother has Dementia and spends most of the day sleeping, it's my father whose health I could see imploding trying to do everything himself and eventually, he agreed to 'people' coming in.
Home Instead carers aren't just people, within a few
days they had understood the delicacy of the situation and tend to my mother with real care and dignity, meanwhile, they have earned my fathers's trust and without a fuss have made a huge difference to their lives and mine.
In the most difficult of situations and as a daughter, worrying about the one who is ill and the one who is caring for her 24/7 Home Instead has really made a difference to us all.

Reply from Kim Evans, Care Manager at Home Instead (Brentwood, Billericay and Upminster)

Thank you very much for your kind review. We are very happy to hear that the support we are providing is of help to you all.


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Review from S B (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for by Home Instead for almost 8 months. We have found the Carers to be kind and professional in looking after Mum's needs. They have a good rapport with Mum who was not used to having too many visitors in the past.
Home Instead can change hours and frequency of visits when
required and always introduce new carers.

Reply from Kim Evans, Care Manager at Home Instead (Brentwood, Billericay and Upminster)

Thank you very much for your kind review. We are pleased to hear that the team that is supporting your mother are working well.


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Review from Rob B (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a lifesaver to my mum and our family. Mum's dementia has been a challenge to manage for us as she has lived on her own since the loss of my father. Home Instead came out to meet Mum and I initially to discuss her care needs. We went through a trial and ended up employing their
services. The beauty of Home Instead is that Mum is able to stay at her own home while being cared for there. The carers are amazing. They communicate really well with Mum and are so patient with her. Home Instead are very quick to call if the carers notice a difference in mum's health or welfare. We have increased the care recently and this is also proving to be advantageous. I would absolutely recommend the services Home Instead provide to others.

Reply from Kim Evans, Care Manager at Home Instead (Brentwood, Billericay and Upminster)

Thank for taking the time to send this review. We are pleased to hear that your mum is happy with her services and continues to live independently in her home.


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Review from Freda S (Client) assisted by family/friend published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although initially reluctant to employ Home Instead. I reluctantly agreed to this to provide peace of mind to my family whilst they are at work. After a few weeks, however, I got used to the care team and was glad of the company for an hour a day Monday to Friday. It is good to have company each day
even though I don't always find tasks for them. All the staff are friendly including the office staff. At present I do not require additional services but maybe in the future.

Reply from Kim Evans, Client Services at Home Instead (Brentwood, Billericay and Upminster)

Thank you for taking the time to send this review. We are pleased to hear that you are happy with our services.


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Review from Jo J (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my father was exceptional. All carers were very kind and helpful.
They built up a great relationship with my dad, even though he never said much!
The little touches like picking flowers from the garden and putting in a vase, leaving notes for me if anything was needed.
I especially
liked how I could log on each day to see what had happened as I work full time and visited at the weekends.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We will pass on your thanks to the team


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Review from Maria B (Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers I had were very gentle, helpful and friendly. In the mornings, they helped me undress, shower, get dressed, prepared my breakfast and did minor housework chores, eg tidied and cleaning up my kitchen after I had my breakfast, hoovered my hall, landing and bedroom, and opened the blinds.
In the evening, they helped me get undressed and get ready for bed (I didn’t go to bed until later after they went) and always made me a cup of tea and always cleared up afterwards. Plus closed the blinds for the evening.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. We are pleased that you were happy with our service for the short time that you had us.


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Review from Colin P (Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received from all the Home Instead carers has been excellent, on time, with good attention to detail. I have a good relationship with my carers.

Reply from Kim Evans, Client Services at Home Instead (Brentwood, Billericay and Upminster)

Thank for taking the time to send this review. We are pleased to hear that you are happy with our services.


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Review from M P (Daughter of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided an invaluable care service for my mother. The carers often go above and beyond their duties, making sure my mother is comfortable and all her needs taken care of. Would recommend to anyone looking for this type of assistance.

Reply from Kim Evans, Care Manager at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We will pass your comments on to the team.


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Review from S W (Daughter of Client) published on 29 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was well matched with care professionals. After being quite anxious about having strangers come in, she now looks forward to their visits. both are friendly and put Mum at ease. She is especially pleased with the way they leave her kitchen so tidy and clean! Also doing every day jobs without
being asked, i.e cleaning the bathroom, making beds.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank for taking the time to send this review. We are pleased to hear that your mum is happy with her services.


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Review from Amanda H (Daughter-in-law of Client) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is one of your clients and Home Instead have really put our minds at ease during this awful time. The office staff have been great answering any questions and the ladies that visit have made my mother in law feel safe, cared for and have been so reassuring.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review and for taking the time to do so. We are so pleased that you are reassured during this time with the pandemic to know that your mother in law is being cared for.


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Review from Matthew S (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caregivers at Home Instead Senior Care (Brentwood, Billericay and Upminster) continue to support my mum in a thoughtful and proactive way that doesn't just enable her to carry on living at home, it allows her to thrive there. A very happy by-product of their help is to give my dad the confidence
and reassurance that he needs so he can contribute to maintaining a life at home too. An outstanding aspect of their service is the efficient dialogue they have kept up with me, keeping me informed of issues arising and also responding swiftly to my requests for specific tasks or interventions. The Caregivers' reliability has been first class and I'm really delighted with how the carers have built rapport and formed such compassionate yet professional relationships with my parents. In this current Covid pandemic crisis the care-team have been the sole human link for my parents for which the whole family will be eternally grateful.

Reply from Kim Evans, Client Services at Home Instead (Brentwood, Billericay and Upminster)

Thank you so very much for your kind review. This is so lovely to read and we are happy that we can help during this difficult time.


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Review from Emily J (Friend of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a family friend of one of your clients and would just like to say how impressed I am with the ladies that go in there. The client is so happy having the company and the reassurance that someone is always there on time and they have got to know the ladies, so it doesn't feel like a stranger is coming
into their home. Fantastic, keep up the good work!

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for taking the time to write this review. That is so lovely to hear.


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Review from Ian W (Brother of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister quickly became accustomed to the routine of her daily visit, and the attention of her carers has become invaluable. Nothing is too much trouble, and the structure of her care, from domestic, to food shopping and taking her medication, is very reassuring.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are so pleased that we can support your sister with her daily routines especially in the difficult times we have at present.


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Review from Chris L (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Dementia and has been having carers coming in now since December, she really enjoys their visits and has helped us enormously on the days we are not able to see Mum! Always able to contact staff at Home Instead, all are friendly and helpful, our main contact being one person, who has always
been friendly, efficient and contactable! As mum deteriorates she will need more care, I feel confident Home Instead will be able to help us with this!

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We will be more than happy to help with her ongoing care needs as they may arise.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Home Instead (Brentwood, Billericay and Upminster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Home Instead (Brentwood, Billericay and Upminster) is calculated as follows: ( (79 Excellents x 5) + (9 Goods x 4) ) ÷ 88 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Brentwood, Billericay and Upminster) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2024

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Frequently Asked Questions about Home Instead (Brentwood, Billericay and Upminster)

What Type of Services does Home Instead (Brentwood, Billericay and Upminster) offer?

Home Instead (Brentwood, Billericay and Upminster) offers Home Care.

How many Carers does Home Instead (Brentwood, Billericay and Upminster) employ?

Home Instead (Brentwood, Billericay and Upminster) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Brentwood, Billericay and Upminster) to verify any information. View our terms and conditions. Home Instead (Brentwood, Billericay and Upminster) has a Basic Service – more info.