Review from David (Husband of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience

The service we have received from Home Instead has been excellent. We have really appreciated having Home Instead carers in our home on Monday and Wednesday evenings. They are always punctual, exceptionally helpful, and have developed a very good relationship with my wife. This has made a considerable

difference to the quality of our lives. I do not have any concerns for my wife when I am away from home.

Reply from Kim Evans, Client Services at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are so pleased that you were happy with our service and quality of care and support your wife received during her time with us.

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Review from John M (Brother of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience

I have found the care that my sister has received is of a very high standard, as she is in the early stages of Alzheimer’s the attention she receives is a great help as she lives on her own. The communication from the backroom staff is also first-class.

Reply from Kim Evans, Head of Client Services at Home Instead (Brentwood, Billericay and Upminster)

Thank you so much for your wonderful review. We do really value your feedback and I am delighted that the service we provide to your sister is living up to your expectations.

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Review from P S (Daughter of Client) published on 3 March 2020
Submitted via Website • Report

Overall Experience

Mum has been supported by Home Instead for the last 18 months and I have been delighted by a) the attentiveness of the office team and b) the compassionate and friendly caregivers. Recently, at quite short notice, Mum needed to temporarily increase the level of care she received and I have nothing but

praise for the way in which Home Instead responded and provided exactly what was required. I cannot thank the team enough.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We were so pleased to be able to help your mother with extra support when she needed it, and I am glad that you are both happy with her caregiver team.

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Review from B D (Client) assisted by family/friend published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

The level of service from initial review and programme development to individual care provider performance was delivered with sensitivity and of a high standard throughout. Care providers all reflected an ethos of attention to client needs in a friendly and engaging manner. Presumably reflective of

the company's own standards as impressed upon them.

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Review from S K (Daughter of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

My mum has a carer from Home Instead every day of the week now. She started with just two carers during the week and this has gradually increased. Every carer who has dealt with my mum has been kind, patient and caring, and my mum is very happy with them all.

Reply from Kim Evans at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are so pleased to hear that our service is working well.

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Review from Kevin B (Son of Client) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience

The care team have supported us for over four years. We have seen changes in the staff but now have a solid team. We are always kept up to date and the care team have mum's best interest. Excellent support.

Reply from Kim Evans at Home Instead (Brentwood, Billericay and Upminster)

Hello Kevin, thank you very much for your lovely review. We are so pleased that you are happy with the service our CAREGivers provide to your Mum.

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Review from Andy G (Son of Client) published on 24 July 2019
Submitted via Website • Report

Overall Experience

My sisters and I are very happy with the care that the team at Home Instead provide to our mother who has dementia.
The caregivers visiting our mum are friendly and concerned about Mum’s welfare, they confidently deal with issues that arise and Mum is pleased to have their company on top of what

they do for her. Importantly for mum, they always come on time on the agreed schedule and the caregivers are known to my mum as there is a pool of 2-3 caregivers who look after mum so that they can build a relationship. This is unlike some agencies who just send anyone who is available and often unknown to the client.
The support team in the office are also very responsive to requests that we have made to change scheduled visits etc and when there have been reasons for concern or issues that need to be checked with us, they are quick to contact us and take ownership of the issue.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thanks so much for your comments. I am delighted the CAREGivers matched to your mother and are working well.

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Review from Thomas B (Son of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience

Home Instead provide a carer for 2 hours on 2 mornings per week. They provide Mum (aged 87) with domestic help around the home; drive her to health appointments/shops etc; as well as giving considerate, compassionate and witty companionship. Home Instead also provide excellent client service and administration

from their head office. Their paperwork and speed of response being as punctual as the carers themselves. We have been using Home Instead for nearly 2 months now and my mother is extremely happy with them in every way. They deliver a first class service in a first class (and subtly unobtrusive) manner.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you so much for your wonderful review. We do really value your feedback and I am delighted that the service we provide is living up to your expectations!

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Review from Denise E (Daughter-in-law of Client) published on 14 June 2019
Submitted via Website • Report

Overall Experience

The Caregivers are carefully selected for suitability and individual interests. They are always reliable and prompt, cheery and good conversationalists. The overall support and care is very good; if there are any concerns at all the caregivers report to the office who in turn contact the next of kin.

Reviews of the client are frequent and the company’s ethics are always with the well-being of the Client.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are so pleased to hear that our service is working well.

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Review from Blanche S (Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience

I have been with this company for 5 months and am very satisfied with the support I receive. The staff are very kind and very aware of one's needs.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you so much for your kind review. We are so pleased that you are happy with the support you are receiving from our team

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Review from I L (Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

I was very impressed - how Home Instead matched care support with clients.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review, we are so pleased that you feel well matched to your CAREGiver.

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Review from Jessica H (Granddaughter of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience

The team at Home Instead have been great to work with throughout the time we've used them for a family member.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We have been delighted to be able to support your grandmother and thank you for your kind comments.

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Review from Martin F (Son of Client) published on 1 January 2019
Submitted via Website • Report

Overall Experience

My aged father was fiercely independent but needed once-a-day care, primarily to ensure he ate a proper meal. Home Instead was recommended to us, and from first contact were excellent. A regular rota was soon set up, and we liked the way Dad was introduced in advance to any caregivers he hadn't yet

met.
All the caregivers did a good job, were caring and effective. They communicated well through their records, so I knew what was going on. What was particularly welcome was how well organised and managed Home Instead was - they responded quickly when Dad needed extra help with bathing, for example.
After a couple of months, my father was taken into hospital. When it looked like he was going to be discharged, the office staff dealt well with ever-shifting discharge dates and planned and re-planned how to support my father now with three visits a day in the run-up to Christmas. I was impressed with their "I'm sure we can solve this" attitude. Thank you.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are so pleased that you were happy with our service and quality of care and support you and your father received during his time with us.

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Review from Janine B (Daughter of Client) published on 29 November 2018
Submitted via Website • Report

Overall Experience

Since mum first accepted support from Home Instead we have both been most impressed and grateful for the thoughtful and thorough service. Mum has always grappled with depression and anxiety, and this has increased with age. Mum's care-worker is always very gentle and understanding, helping mum with

her shopping and tidying.. or just keeping her company for a while.
The different levels of support offered are really helpful.
I would definitely recommend your service to others. Thank you.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you so much for you kind review. We are very proud of our team and delighted that your mother is getting the support that she needs.

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Review from Gill W (Client) published on 21 November 2018
Submitted via Website • Report

Overall Experience

Since I’ve received service from Home Instead, I’ve been happy with all aspects of their care. Right from the outset when I was initially interviewed by the management, I felt confident that your agency was the right one for me to use. Each caregiver has always shown to me their kindness, respect and

genuine compassion and commitment to my care. The service is always delivered at my preferred times and if (very rarely) there is a delay or change to a service the office staff go out of their way to speedily rectify any problem.
The staff in the office have been very helpful and shown much interest in my circumstances. The client journal is regularly reviewed and any changes to my needs are satisfactorily managed. Thank you very much Home Instead for making my first experience of having regular care so comfortable and trustworthy.

Reply from Kim Evans at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind comments regarding the care and support you receive.

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Review from Ian W (Grandson of Client) published on 7 September 2018
Submitted via Website • Report

Overall Experience

Home Instead have provided care for my 98 yr old Grandmother for a number of years now. In my view, they provide a first class service and it is difficult to quantify the many ways that they have assisted both my Grandmother and my wider family. When a loved one is frail and in need of care it gives

peace of mind to all of the family that a company such as Home Instead are there to assist.
I have met those that provide care for my Grandmother and they are all friendly, professional and courteous. They have enabled my Grandmother to remain living in her own accommodation, something that she is very keen to do.
On the rare occasion that I have liaised with the staff in the main office, I have found that they have promptly dealt with any issues raised.
I would highly recommend this company to anybody that is contemplating arranging care for a loved one.

Reply from Kim Evans at Home Instead (Brentwood, Billericay and Upminster)

Thank you very much for your kind review.

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Review from Marel E (Daughter of Client) published on 15 May 2018
Submitted via Website • Report

Overall Experience

Home Instead looked after our mother for several months towards the end of her life. My sisters and I found the care givers always treated mum with kindness and consideration. As her daughters, we were kept informed of any worries or problems encountered by the ladies and they would stay with our mum

until a family member could arrive. We could not have asked for more and would not hesitate to recommend this organisation.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We were so pleased to be able to help your mother remain at home at the end of her life, which I know was her wish.

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Review from Katie M (Daughter of Client) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

The care my Mother received was exceptional, from the beginning to the end. The communication has been excellent from the initial discussion. Carers were very well matched, very supportive towards me and the family in the last couple of weeks of my Mothers life. Home Instead Senior Care are always willing

to go that extra mile. Thank you so very much.

Reply from Claire Willoughby at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind comments regarding the care and support your mother received.

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Review from Liz L (Daughter of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience

We have used the services of Home Instead for both my mother and my father until he died last year. At all times we have found the carers professional and competent but more importantly warm and compassionate. My parents relied on their carers for help whilst I was at work but they also looked forward

to the visits and began to see them as friends and they certainly brightened their days. This is still the case, I know my mother welcomes her regular carer, both for her practicality and her friendly company. The company itself has always been very efficient and regularly checks to make sure all is well and we are happy with the service. I would not hesitate to recommend Home Instead to others.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. I know the caregivers concerned have all enjoyed supporting both your parents over the years.

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Review from Jill (Daughter of Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience

My mother has been receiving personal care three times a week. The initial introduction with senior management was very thorough and the company has always fulfilled its promises.
The carers have always been prompt, except on the very rare occasion when they have phoned to advise her. She has the same

carers so is not surprised by anyone different. The company rings me if there are any queries and have dealt with any questions I have raised promptly. The carers are well-trained and have a very kind attitude. They will do anything asked from showering, preparing meals to light housework, even offering to take my mother out for a cup of tea. They are always cheerful, well-presented and kind and my mother looks forward to them coming. Daily sheets are always completed by the carer so I can see what they have been doing and I can leave messages for them. I wouldn't hesitate to recommend the service.

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Home Instead (Brentwood, Billericay and Upminster)

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