Review from Jane C (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience

All carers have been and continue to be extremely professional, building a relationship with my mother. Their timekeeping is accurate, my mother is, on the whole, extremely pleased with the service she has and continues to receive.

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Review from Sheila S (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience

The service provided by Home Instead has been outstanding. The administration was handled promptly and efficiently. The staff allocated were caring, professional, always prompt, and, really nice people. At a time of stress, Home Instead was a real lifeline. I would have hesitation in recommending

this organisation to anyone needing personal care.

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Review from Lesley K (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience

I currently use Home Instead Senior Care to call on my 84 year old mother who has Alzheimer’s/Dementia and Diabeties. A regular carer visits punctually and for the full time allocated. She treats my mum with dignity and respect, converses with her, and completes all tasks required in a pleasant effective

manner. The support management team are involved and regular reviews are made ensuring the Care Plan is up to date. Although the cost is high, the service given cannot be compared to cheaper service suppliers. You certainly get a better service for the extra cost. This has given me piece of mind that someone is giving my mum the care needed. I fully recommend their services.

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Review from Mike G (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience

Great support for my father that did a lot to extend the time he could live in his home. Care providers were unfailingly supportive and friendly - making each visit something special to look forward to.

The care agreement and care plan was excellent and supported by a management team who clearly

understand the needs of their clients and the variability in the services that might be needed.

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Review from Sharon W (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience

The care given to my mother has been excellent, we have had your help for over two years and couldn't have asked for anything better! I cannot praise the carers enough for their thoughtfulness, kindness, and attention to detail. Excellent value for money. The office staff are also very helpful and efficient.

Thank you all so much, it is invaluable to have a team like yourselves caring for a loved one.

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Review from Sue B (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience

We are very satisfied with service that we received from Home Instead. The office staff are both efficient and concerned that we receive the level of care that we require. The care provider is always on time and is happy to help with whatever tasks/activities we require. She is cheerful and positive

and also encourages my father to be as active as he can be. My father is also able to go out and about with her which he would not be able to do on his own.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. We are so pleased that we are able to support your father in this way.

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Review from Helena W (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience

The Home Instead team have been carefully selected for knowledge, skills and experience. They are trained by the company and seem to have excellent support from 'the office'. Within their abilities (they are caregivers, not nurses and they are careful to draw safe boundaries), they are able to provide

a really excellent caring team for my mother and also to the family.

They are good communicators and get in touch with concerns and updates.

There are frequent reviews, always booked in advance and listening very carefully to my mother's own feedback.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. We at Home Instead Senior Care are proud of our team, both caregivers and office team and thank you for commenting accordingly.

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Review from Marion A (Sister of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience

I contacted the care provider to get help looking after my brother who has dementia and lives alone. He is visited by two carers who are friendly, caring and do a wonderful job taking care of his needs. My brother looks forward to their visits and I can relax a little knowing that he is being looked

after by such caring people. The office staff deal efficiently with my calls and any queries I have, and they keep me updated whenever there is a problem with my brother. I am very happy with the service.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

We are so pleased that you are happy with the care provision we provide and hope that we can continue to support your brother with all his care needs.

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Review from Richard M (Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience

I have been using the services of Brentwood Home Instead for over six years and at no time have I considered looking at alternative providers.
Services are very reliable, never changed or cancelled. Carers arrive punctually, at the agreed time. They are cheerful, well trained, very professional and

obliging. They treat me with friendly dignity and respect. They also go out of their way to do what is needed and to meet my care needs. There is welcome continuity of carers.
The staff at the office are always willing to help by guaranteeing flexibility. Like their carers, office staff at Home Instead are very friendly. Over the years I have met and come to know most of them.
Overall, Home Instead is a quality outfit. I am happy to recommend them (although they are not the cheapest!).

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your very kind review. We are so pleased that you continue to be happy with the service we provide.

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Review from Liz M (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience

I phoned Home Instead as I was very worried about my mother in the mornings, as she is wobbly and a little muddled at that time of the day. Their response was immediate and carers soon put in place. Mum was dubious at first but that was soon forgotten. The carers are lovely ladies, very caring and good

to mum. She now wonders how she got on without them, and I don’t have any worries in the morning anymore.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. I am glad that our CAREGiver visits are making a difference for your Mum.

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Review from David B (Friend of Client) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care cared for my friend since October 2015 and have always gone the extra mile in looking after her. Despite the recent bad weather with roads closed, all care appointments were maintained. They have been particularly good at maintaining contacts with medical and social services

contacts when necessary.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are delighted that you are happy with the care services we have provided and we are particularly proud of the services that we maintained over the period of bad weather.

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Review from M B (Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience

I have been connected with Home Instead for a number of years and always experienced efficient and friendly service. The efficient staff are also very approachable and efficient.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review. We are very pleased that you are happy with our service.

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Review from C B (Daughter of Client) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience

Home Instead cared for my mother for almost 10 years and treated with her with care and dignity. It was a very consistent and reliable service that I would recommend to anyone.

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Review from Tricia W (Daughter of Client) published on 10 January 2018
Submitted via Website • Report

Overall Experience

The family would like to thank Home Instead very much for looking after our Mum/Grandma and everything you have done for her. The service enabled Mum to keep independent longer than expected. Sadly now she needs 24-hour care in a nursing home. We are sad that we no longer have contact with you.

We

very much appreciate all the hard work and support your team have given us. Each time we have contacted the office, the staff have been exceptionally helpful. It was very reassuring that management visited regularly to check on paperwork and ensure that Mum was happy with the service. Each time I was involved in these meetings.

From the first visit to Mum, she instantly loved seeing her Care Givers and we are so grateful that Home Instead were able to take her to the coast to spend the day with us.

We all think you are brilliant and would certainly recommend Home Instead.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your kind review of our services.

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Review from Amanda C (Daughter of Client) published on 28 December 2017
Submitted via Website • Report

Overall Experience

Wonderful ladies doing a brilliant job looking after my elderly father who has been in and out of hospital. Very helpful for my mother too.
Thank you Home Instead.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review of our services. We are so pleased to be able to help you parents in whatever way we can.

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Review from Andra (Daughter of Client) published on 7 December 2017
Submitted via Website • Report

Overall Experience

Home Instead Senior Care (Brentwood, Billericay and Upminster) visit my elderly parents daily. All the caregivers are so caring and kind and helpful and will do anything to assist my mum and dad. My mum looks forward to "her ladies" visiting every day. Nothing is too much trouble and I feel comforted

by the knowledge that they do their absolute best for my parents. Home Instead Senior Care (Brentwood, Billericay and Upminster) are in regular contact with me to give me updates and ring immediately if they visit and find anything amiss. They are a great comfort to me, my sister and my parents as life becomes more challenging for them in their old age.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. I am delighted that you are happy with our service and the level of support and care my team are providing is meeting the requirements.

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Review from A N (Client) assisted by family/friend published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience

I was very happy with the service provided by Home Instead. I was recommended the service by several friends and in turn, I have recommended them on.

I engaged Home Instead for short-term (one month) support during recuperation from major surgery. The service was extremely helpful and flexible, enabling

me to increase and decrease care as required. The carers were very prompt, reliable, helpful and kind.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. We are pleased that you were happy with the service you received for the short time that you used us.

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Review from D S (Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience

Good service. Pleasant carers and good timekeeping. No problems.

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Review from Julie F (Niece of Client) published on 15 November 2017
Submitted via Website • Report

Overall Experience

I was recommended to this company by a friend who had a very good experience with their family member and I was not disappointed.
They were a very compassionate and kind group of ladies. I liked their system of clocking in and out, especially having had experience of mis- documentation with another

company previously, so this was the initial key to my choice. Then I found everyone from the office and first meeting to the daily carer ladies extremely helpful, approachable and liked by my aunt.
Thank you very much to the whole team.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

Thank you for your review. I am so pleased that your experience of our Company lived up to your expectations and recommendation.

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Review from S A (Niece of Client) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience

My uncle's experience with his home care has been excellent and his opinion has always been in praise of the care and attention he has received. I have also found the quality of the carer team/staff and management to be of a very high standard. They have always been very supportive/helpful and flexible

- especially with last minute time changes and/or external appointments.

Reply from Claire Willoughby, Director of Care at Home Instead (Brentwood, Billericay and Upminster)

I am pleased we have been able to help your Uncle in this way. Thank you for your review of our care services and we are delighted with your comments.

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Home Instead (Brentwood, Billericay and Upminster)

Care Provided by Home Instead (Brentwood, Billericay and Upminster)

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