Home Instead (Oxford)

Dartford House, Two Rivers Industrial Estate, Station Lane, Witney OX28 4BL
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9.2 32 Reviews
  • Home Instead (Oxford), Witney
Home. There’s no place like it!

It can be overwhelming, wondering where to start when first considering care for a loved one. Home Instead, Oxford are here to help; here to provide the support needed for loved ones to stay safe at home without losing any personal freedom - leaving family members happy and confident that their loved ones are enjoying the highest standards of care.

Carers offer a wide range of services tailor-made to suit the needs of individual clients. These can include companionship; home help covering all aspects of housework, shopping, meal preparation or personal care such as assistance with bathing, dressing and eating.

You can depend on Home Instead to provide the best support based on your family’s needs. Through regular meetings with all parties concerned, they provide ongoing care, ensuring that the highest standards are being provided at all times.

For more information on the support the team can provide locally please call us.

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Care Provided by Home Instead (Oxford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Eve Macey-Norris (Operations Manager)

Funding & Fees Guide for Home Instead (Oxford)

  • Prices

  • Prices available on request


    All prices are on a per hour basis, additional fees may apply.

Home Instead (Oxford) Reviews (32)

Total of 32, showing 1-20
9.2

Home Instead (Oxford) has a Review Score of 9.2 (9.211) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Oxford) has 32 reviews.

Overall Experience

  • 26
  • 4
  • 1
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Date Published

32
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26

Review from David T (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My life has been made fully enjoyable. A full life enjoying old hobbies and sensible conversation.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Hi, thank you for a lovely review. I'm thrilled to hear we have helped to make your life more enjoyable.


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Review from N D (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer is on time depending on Oxford traffic and the 20mph system. All have cared for me well and done other work as well. I'm very satisfied with it all so far. Thanks.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Thank you for such a lovely review, it's much appreciated!


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Review from V S (Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with home instead for three plus years and have found that on the whole, they have always given really good service. There have been 3 occasions on which I have asked for a different carer, this has always been dealt with promptly and the outcome is very good. I can recommend them without
any hesitation to new clients. They try and match the clients and carer up as much as they can. If you have any problem they will ring into the office and advise and get it sorted very quickly. I really am very satisfied with their overall care.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Thanks for the lovely review. I am proud to say we always strive to make sure any issues are dealt with promptly and to the highest level!


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Review from Margaret P (Wife of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since using Home Instead I have had superb personal carers for my husband’s needs and all the admin staff are courteous on the telephone and go out of their way to listen patiently to my requests for extra help and fulfil my needs swiftly.
I cannot praise them highly enough.

Reply from Jordan Sears, Care Manager at Home Instead (Oxford)

Thank you very much for such a positive review. It's always highly appreciated to hear when we are getting it right, and I know that the team will be extremely grateful to hear such pleasant feedback about the work they are doing. Thank you once again!


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Review from J C (Son of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive and friendly staff, both in the office and in person whilst assisting with home care, for which I am most grateful. Always flexible, prioritising the needs of my mother and her comfort, as she in turn supports my father. The focus on providing consistency for my parents, with a familiar
carer in attendance as regularly as possible and few substitutions, has greatly helped with initiating the care our family requires. Thank you all.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you very much for such a positive review. It's always highly appreciated to hear when we are getting it right, and I know that the team will be extremely grateful to hear such pleasant feedback about the work they are doing.
As a home care provider, it is just as important for us to know that family members are experiencing benefits from our service as our clients, we hope that, at the very least, we can offer you some peace of mind.
Thank you again!


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Review from D B (Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff good-humoured and helpful at all times. I find all involved to be understanding and thoughtful towards older people which to my mind goes a long way.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you very much for your positive feedback, this is always lovely to hear.
I'll certainly pass your kind words on to our team.
Best wishes.


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Review from Andrea J (Wife of Client) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has looked after my husband who has a degenerative condition which destroys nerve cells in the brain. It has a broad impact on a person's functional abilities and usually results in movement, thinking (cognitive) and psychiatric disorders. Fundamentally for us it is like having a 13 stone
18 month old at home but they have treated him kindly, with dignity and taken great care of him when he could not care for himself. They have listened to everything I have asked of them and then carried it out. Thank you all.

Reply from John Kirk, Managing Director at Home Instead (Oxford)

Thank you for your review and kind words about our service. It is always wonderful to hear from clients and their families when we get it right. However, we do not (and won't) rest on our laurels and always welcome feedback so that our clients receive the very best service we can provide.


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Review from David S (Son of Client) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead as my father wants to stay in his home whilst coping with the onset of dementia. As a family, we believe that this is preferable to going into a home and Home Instead have the expertise and experience to make this work. It's a big decision, taken in the belief that this will give
him the best situation moving forward and it constantly evolves and creates challenges for all of us. Home Instead have responded fantastically to Dad's changing needs and nothing is too difficult to do to help him. The carers are exceptionally focused and committed and the management are truly standing by our side and helping us through the process. We know we couldn't do it without them and we thank them sincerely.

Reply from John Kirk, Managing Director at Home Instead (Oxford)

Thank you for such a wonderful review. Your experience as a family member is exactly as we would wish it to be and I hope that we've been able to give you that most elusive of things - peace of mind. This is a journey for which there is no handbook or guide as each individual's needs are different. We stand ready - indeed alongside you as you describe -to support you and your father. Thank you!


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Review from H P (Daughter of Client) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers were very good, very professional and caring with my mother, who has Dementia and I have nothing but praise for them. Unfortunately, the management and administration was very disappointing. I emphasised that my mother has Dementia and needed a consistent carer. I understand that this is
not always possible, but the management staff did not appear to understand this on a practical level, eg my mother's usual carer gave in her notice, I was sent an email by Home Instead telling me this. I emailed back saying I was not happy with the staff turnover but received no reply. I pursued this and eventually heard back, but was left wondering why the email had not been shared amongst staff, as one would normally expect in a team and in a professional setting? The chief concern in the email reply seemed to be that I had to give 4 weeks notice, not any interest in why I was unhappy about the service. Communication is very important.

Reply from John Kirk at Home Instead (Oxford)

Thank you for leaving a review of our service. It is disappointing that you rated our staff and the care they provided excellent but our service overall significantly below this. We are unable to control when a team member leaves for personal reasons and we are unable to share these with clients/family members to maintain confidentiality. Our staff turnover is actually well below the sector average but I recognise that where a Caregiver leaving impacts you or your loved one, statistics are meaningless. Throughout your 9 month experience with us - we maintained excellent continuity of care to your mother delivered through only 3 caregivers. I have spoken to the team and I acknowledge that the communication with you could have been better. We will learn lessons from this. There are times when communication should be prompt, personal and voice to voice. This did not happen soon enough on this occasion and for that, I apologise.


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Review from Graham W (Son of Client) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot be faulted. Care as you would wish it would be. True compassion from carers and office. We have used six previous companies, ranging from the criminal to the utterly inadequate. Home Instead have true values in a market full of substandard care firms.

Reply from Lauren Livingstone at Home Instead (Oxford)

Hi Graham,
Thank you so much. I really appreciate your feedback and the time you took to complete the review. Lauren.


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Review from Bee W (Daughter of Client) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the caregivers at Home Instead. We realised that my mother, who has dementia, needed some drop-in care. She was very resistant to the idea but the carers have built up her trust. They are amazingly kind and practical and help her in all kinds of ways, from giving her company to reminding
her about medication. I am so grateful.

Reply from Lauren Livingstone at Home Instead (Oxford)

Thank you for taking the time to complete the review. It's much appreciated, Lauren


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Review from Charlotte (Granddaughter of Client) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the kind and consistent care from Home Instead, ensuring we have the same carers for my 101 year old grandmother so she has continuity of care. The support office is also very efficient and helpful. Thank you!

Reply from Lauren Livingstone at Home Instead (Oxford)

Hi Charlotte, thanks so much. Lauren


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Review from Ley R (Wife of Client) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

At the moment we only use Home Instead for one hour a week but the plan is to build up. So far we have had no complaints, apart from one misunderstanding that quickly and professionally was resolved.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Ley, thank you for taking the time to complete the review. I really appreciate your promptness.


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Review from Lynne E (Daughter-in-law of Client) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been assisting my parents in law for a number of years and both the individual carers as well as the head office professional staff have always been extremely positive, helpful and flexible to meet their changing needs. The same carers come each week at the allocated times and are increasingly
relied upon for their help, friendly smiles and company. In addition to their regular duties, the carers are always alert to any additional personal or household assistance that might be needed each time, whether it be changing hearing aid batteries or taking my mother-in-law to the shops if supplies appear to be running low. Home Instead has been an invaluable provider of help and support to my parents in law and we would have no hesitation in recommending them.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Lynne,
Thank you so much for taking the time to complete the review. I do really appreciate you taking the time and your kind words. Take Care.


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Review from Lesley M (Daughter of Client) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to winter-related illness at the start of this year, I felt the need to employ the services of Home Instead, to provide support to my elderly parents.
Although I had not used their services before, I was aware of the care they could provide.
The first phone call I made to their office in Kidlington
was reassuring and helpful and a home visit was arranged within a week with their very knowledgeable care manager. An appointed case manager and carer arrived the following week at the time and day I had originally requested.
Every member of staff I have come in contact with have been polite, friendly and helpful.
The two carers found to visit my parents live locally and are very relaxed and kind. They are showing a great understanding of our family situation.
I would recommend Home Instead to anyone who feels they are in need of some extra support.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Lesley, thank you so much for taking the time to complete the review. I'm really grateful for your kind words, I do hope that things continue to work so well for you. If you need anything at all, please do let me know.


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Review from Pauline (Daughter of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We do appreciate the consistency of good care that Home Instead provide.
Mums caregiver shows compassion, initiative, & genuine care, always keeping us informed if there are any issues. Positive relationships have been formed with Mum, & it gives us peace of mind that the caregivers are always reliable.


The

new 14-day cancellation policy does make it more difficult to avoid family & carers visiting at the same time.

Reply from John Kirk, Managing Director at Home Instead (Oxford)

Thank you for taking the time to review our service and the positive comments you've given about our Caregivers and the service we offer. Peace of mind for the circle of influence around a client is one of our principal objectives. We always encourage families to reschedule visits rather than cancel them where there is a conflict. Working together we can retain our staff and maintain our continuity of care which is fundamental to building strong, enduring relationships between client and Caregiver. Once again, thank you for your review!


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Review from Kate S (Daughter of Client) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very impressed by the quality of individual care provided by Home Instead as well as the sensitive and responsive customer care of the organisation as a whole. In addition to having complete trust in our carer for her extremely warm, perceptive and professional service, I always know
that I have access to the Care Manager who will respond to my requests sensitively and helpfully.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Kate, we really appreciate you taking the time to complete the review, thank you. I hope you, and your family are well.


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Review from David (Son of Client) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support that Home Instead have provided for my mother since they have been caring for her. All of the carers are very nice and helpful and treat my mum with respect and the same can also be said of the office support staff.


I thought it was a really nice touch to

have a Christmas Party for everybody. I was also very pleased my mum's carers braved the snow when we had it quite bad in early December.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear David, thank you so much for taking the time to complete the review. We really enjoyed hosting the party, and I'm so pleased your Mum could come. Here's to the next 'do'


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Review from Ishbel K (Client) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with our carer, she helps me with household tasks and with my husband whose mobility is greatly impaired and who is in constant pain. She is cheerful and sensitive to his needs and I have no hesitation in leaving the house while she is here.
She can also perform tasks which I now
find difficult because I am getting older and weaker - e.g. turning the mattress.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Ishbel, I really appreciate you taking the time to complete the review. I will be sure to pass your kind comments onto your Caregiver.


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Review from Gill (Daughter of Client) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I required a few days break from caring for my mother I found Home Instead were the only care provider to offer help, even though we were not current clients at the time. Since then my mother has gone on to receive care on a weekly basis plus, when given notice, have stepped in when I needed extra
help in caring for her.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Gill, thank you so much for completing the review. I'm really pleased that we've been able to accommodate your change in circumstances. Take Care


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Current Review Score: 9.2 (9.211)

Overview of Review Score

The Review Score of 9.2 (9.211) out of 10 for Home Instead (Oxford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Home Instead (Oxford) is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Oxford) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (13)

Othman

Othman Cole

Job Title: Managing Director

Joined: 2022

Home Instead is not just a business to me, but a key component in supporting our elderly community. My personal mission is to touch as many people's lives as I can on this journey as a Home Instead owner.


Eve

Eve Macey-Norris

Job Title: Operations Manager

Joined: 2022

I joined Home Instead in 2022 as the Operations Manager having worked in similar roles for a luxury retirement village and a private Therapeutic Clinic. When I'm not in the office, I'm usually found at home on our Cotswold farm, gardening & enjoying long dog walks.


Josh

Josh Jureczko

Job Title: Care Manager

Joined: 2025

Josh joined Home Instead as a Care Manager in January 2025.


Robyn

Robyn Taylor

Job Title: Head of People Experience

Joined: 2016

I started with Home Instead in 2016 as an Administrator and have progressed in that time to the Head of People Experience across Swindon & Oxford.


Outside work, I love travelling and spending time with my family.


Emily

Emily Woelki

Job Title: Training Manager

Joined: 2022

I joined Home Instead in September 2022 having previously worked in healthcare for over 10 years. I support both Oxford & Swindon offices with all training requirements and love spending time with my daughter and our many pets!


Anna

Anna Bailey

Job Title: Staff Coordinator

Joined: 2016

I joined Home Instead in 2016 as the Admin Assistant, moving up to Staff Coordinator in 2017. I live in Marcham with my two children and my partner and in our spare time, we enjoy going out and about making memories.


Donna

Donna Underhill

Job Title: Client Services Coordinator

Joined: 2017

I joined Home Instead in January 2017 as maternity cover and was appointed to my current role in March 2018. I have previously worked in the NHS and have a passion for ensuring that my clients receive the best care and support possible.


Jemma

Jemma Carmichael

Job Title: Client Services Coordinator

Joined: 2022

I love supporting our clients and their families to remain, happy, healthy & independent in their own homes. My role is to work alongside our Care Professionals to support them & also liaise with families and clients to organise their care packages.


Chloe

Chloe Clarkson

Job Title: Client Services Coordinator

Joined: 2024

I joined Home Instead in 2024 as a Client Services Supervisor.


Lucy

Lucy Shurey

Job Title: Recruitment Coordinator

Joined: 2020

I started with Home Instead in January 2020 and I love being able to find quality Care Professionals to join our team and support our clients. Outside of work, I enjoy travelling and getting to experience new places.


Susan

Susan Bird

Job Title: Operations Support

Joined: 2021

My career has been in the health and social care sector, having trained to be a paediatric nurse and spent nearly ten years in ITU at Great Ormond Street Children’s Hospital in London. I live in Witney with my husband and three sausage dogs Arthur, Libby and Russel.


Chris

Chris Jones

Job Title: Operations Assistant

Joined: 2023

I joined Home Instead in November 2023 as the Operations Assistant working across both Swindon and Oxford offices. I have a background in HR and administration and love spending time on cruises with my sister!


Beverley

Beverley Wright

Job Title: Community Engagement Officer

Joined: 2024

I joined the Oxford team in February 2024 as the Community Engagement Officer. I currently also work for the Swindon branch supporting their administration, and am excited to branch out and start engaging with the community. Outside of work, I like long walks with our dog.


Frequently Asked Questions about Home Instead (Oxford)

What Type of Services does Home Instead (Oxford) offer?

Home Instead (Oxford) offers Home Care.

How many Carers does Home Instead (Oxford) employ?

Home Instead (Oxford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Oxford) to verify any information. View our terms and conditions. Home Instead (Oxford) has a Platinum Service – more info.