Home Instead (Oxford)

Dartford House, Two Rivers Industrial Estate, Station Lane, Witney OX28 4BL
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9.2 32 Reviews
  • Home Instead (Oxford), Witney
Home. There’s no place like it!

It can be overwhelming, wondering where to start when first considering care for a loved one. Home Instead, Oxford are here to help; here to provide the support needed for loved ones to stay safe at home without losing any personal freedom - leaving family members happy and confident that their loved ones are enjoying the highest standards of care.

Carers offer a wide range of services tailor-made to suit the needs of individual clients. These can include companionship; home help covering all aspects of housework, shopping, meal preparation or personal care such as assistance with bathing, dressing and eating.

You can depend on Home Instead to provide the best support based on your family’s needs. Through regular meetings with all parties concerned, they provide ongoing care, ensuring that the highest standards are being provided at all times.

For more information on the support the team can provide locally please call us.

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Care Provided by Home Instead (Oxford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Eve Macey-Norris (Operations Manager)

Funding & Fees Guide for Home Instead (Oxford)

  • Prices

  • Prices available on request


    All prices are on a per hour basis, additional fees may apply.

Home Instead (Oxford) Reviews (32)

Total of 32, showing 21-32
9.2

Home Instead (Oxford) has a Review Score of 9.2 (9.211) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Oxford) has 32 reviews.

Overall Experience

  • 26
  • 4
  • 1
  • 1
  • 0

Date Published

32
0
3
6
26

Review from Lal A (Daughter of Client) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that call in on my Mum have done so for several years now - and it is like a friend visiting to provide company and to share a cup of tea.
The service is excellent.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Lal, I can't thank you enough for taking the time to fill out the review. Your kind words will be communicated to the Caregivers visiting your Mum. Take Care


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Review from Louise B (Daughter of Client) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers are extremely helpful, kind and caring with my father. They help in emergencies and with daily care, raising any concerns with us. They can do many tasks including taking my father to hospital appointments and letting us know what was discussed with doctors as he has dementia.
Having
a file where we can communicate any concerns and they can write what they have done in is extremely valuable.
My aunt has also got Home Instead help in another area of the country and they are also brilliant. A great company - highly recommend. Very valuable important service.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Louise, I'm so grateful that you took the time to complete the review. Thank you for your kind words, if you need anything at all, you know where we are.


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Review from Anne (Daughter of Client) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care and support to my father. The carers look after my dad well, with a combination of cleaning, giving medication and nice chats. Sometimes shopping and taking him to my mums grave. Good logs in the diary and phone calls to me to update anything when needed.
The office
staff were also supportive and extremely helpful when Dad was in hospital and in arranging a plan of care when home. Professional, friendly, reliable sensitive staff. Would certainly recommend.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Anne, I can't thank you enough for your kind review. Thank you for completing this so promptly.


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Review from Naomi (Daughter of Client) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents recently moved to Oxford and the two carers from Home Instead have really made the whole process much easier. They are a caring and consistent presence in their home which is much needed during this period of immense change.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Hi Naomi, thank you for filling the review out so promptly. I'm really glad to hear that the Caregivers have managed to aid your parents' move, and hopefully, helped to make the transition a little smoother.


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Review from Jean (Daughter of Client) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have a good understanding of dementia. They are patient and kind and work hard to reassure my father and cope with his anxiety caused by dementia and the feeling that his life is slipping out of control. They are hard working and positive and go the extra mile. I feel confident in them.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Dear Jean, thank you so much for taking the time to complete the review. I will pass your kind words on to the Caregivers. Take Care, Lauren Livingstone


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Review from Sara N (Partner of Client) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the help we are getting from Home Instead Oxford. Reliable, kind and caring people who are making a real difference to my partner's care.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Hi Sara, thank you for completing the review so promptly and thank you for your kind words. I am thrilled that we are able to make a difference to your partner's care. If you need anything at all, please do not hesitate to contact us. Lauren.


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Review from P S (Client) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead since before my wife died in 2011. In all this time I have had no serious complaints, apart from the occasional minor mishap. I have no problem at all in recommending them to anyone.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

I really appreciate you taking the time to complete the review, thank you. Long may our invaluable relationship continue. Lauren.


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Review from Gill (Daughter of Client) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care provided. My mother is not always happy with new situations and people but she very quickly took to her personal carer and has been very positive about having this help. She has been particularly pleased with how hard-working and flexible the care has been and
she looks forward to the visits.


Obviously, we have been very happy about this, and also by how easy it has been to contact Home Instead and how quickly any queries have been answered and dealt with. The service has been completely reliable, including over the Christmas season.


Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Hi Gill, thank you for responding so quickly to the review. We work really hard, no matter what the season to ensure that we continue to provide continuity and great care to the people we support. I hope that your Mother and her Caregiver continue to build their relationship. If you need anything at all, please do let me know. Lauren.


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Review from J S (Daughter of Client) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are overall very well trained and considerate towards my parents. I feel my parents are well looked after by Home Instead staff and the management is very efficient and responsive to any changes in circumstances.

Reply from Lauren Livingstone, Care Manager at Home Instead (Oxford)

Thank you so much for taking the time to complete the review. I really appreciate your feedback, and I hope that you feel we continue to be responsive to your parents' change in needs.


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Review from Jill D (Client) assisted by family/friend published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers to be both friendly, having time to talk to us, and efficient. They take a personal interest in us and grasp the situation each visit quickly. Their communication is good and once they get to know us, they now use their initiative to help us.


Overall we are pleased to have

them and could not have managed without them!

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Review from Anne P (Sister of Client) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been a lifeline to our family. The care has been professional and reliable. My sister has been treated with dignity and respect throughout. The care has been flexible, responding to the changing needs, with a eye for what is required. The carer is seen as a friend as much as a carer.

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Review from Lindsey T (Daughter of Client) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can recommend Home Instead Senior Care (Oxford) - the care my mother has received has been outstanding from both the caregivers who are well matched and provide kind, thoughtful, reliable and professional care and the office team who communicate well, letting me know in advance of any changes in the
schedule and are responsive to any queries I have. Most importantly, my mother is happy and we (her family) are confident that the care she receives enables her to live well at home independently - Thank you!

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Current Review Score: 9.2 (9.211)

Overview of Review Score

The Review Score of 9.2 (9.211) out of 10 for Home Instead (Oxford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Home Instead (Oxford) is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Oxford) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Home Instead (Oxford)

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Meet the Team (13)

Othman

Othman Cole

Job Title: Managing Director

Joined: 2022

Home Instead is not just a business to me, but a key component in supporting our elderly community. My personal mission is to touch as many people's lives as I can on this journey as a Home Instead owner.


Eve

Eve Macey-Norris

Job Title: Operations Manager

Joined: 2022

I joined Home Instead in 2022 as the Operations Manager having worked in similar roles for a luxury retirement village and a private Therapeutic Clinic. When I'm not in the office, I'm usually found at home on our Cotswold farm, gardening & enjoying long dog walks.


Josh

Josh Jureczko

Job Title: Care Manager

Joined: 2025

Josh joined Home Instead as a Care Manager in January 2025.


Robyn

Robyn Taylor

Job Title: Head of People Experience

Joined: 2016

I started with Home Instead in 2016 as an Administrator and have progressed in that time to the Head of People Experience across Swindon & Oxford.


Outside work, I love travelling and spending time with my family.


Emily

Emily Woelki

Job Title: Training Manager

Joined: 2022

I joined Home Instead in September 2022 having previously worked in healthcare for over 10 years. I support both Oxford & Swindon offices with all training requirements and love spending time with my daughter and our many pets!


Anna

Anna Bailey

Job Title: Staff Coordinator

Joined: 2016

I joined Home Instead in 2016 as the Admin Assistant, moving up to Staff Coordinator in 2017. I live in Marcham with my two children and my partner and in our spare time, we enjoy going out and about making memories.


Donna

Donna Underhill

Job Title: Client Services Coordinator

Joined: 2017

I joined Home Instead in January 2017 as maternity cover and was appointed to my current role in March 2018. I have previously worked in the NHS and have a passion for ensuring that my clients receive the best care and support possible.


Jemma

Jemma Carmichael

Job Title: Client Services Coordinator

Joined: 2022

I love supporting our clients and their families to remain, happy, healthy & independent in their own homes. My role is to work alongside our Care Professionals to support them & also liaise with families and clients to organise their care packages.


Chloe

Chloe Clarkson

Job Title: Client Services Coordinator

Joined: 2024

I joined Home Instead in 2024 as a Client Services Supervisor.


Lucy

Lucy Shurey

Job Title: Recruitment Coordinator

Joined: 2020

I started with Home Instead in January 2020 and I love being able to find quality Care Professionals to join our team and support our clients. Outside of work, I enjoy travelling and getting to experience new places.


Susan

Susan Bird

Job Title: Operations Support

Joined: 2021

My career has been in the health and social care sector, having trained to be a paediatric nurse and spent nearly ten years in ITU at Great Ormond Street Children’s Hospital in London. I live in Witney with my husband and three sausage dogs Arthur, Libby and Russel.


Chris

Chris Jones

Job Title: Operations Assistant

Joined: 2023

I joined Home Instead in November 2023 as the Operations Assistant working across both Swindon and Oxford offices. I have a background in HR and administration and love spending time on cruises with my sister!


Beverley

Beverley Wright

Job Title: Community Engagement Officer

Joined: 2024

I joined the Oxford team in February 2024 as the Community Engagement Officer. I currently also work for the Swindon branch supporting their administration, and am excited to branch out and start engaging with the community. Outside of work, I like long walks with our dog.


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