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Horizon Care (South West) Ltd has a Review Score of 3.4 (3.400) out of 10, based on 1 reviews in the last 2 years. Over all time Horizon Care (South West) Ltd has 7 reviews.
Review from C V (Client) published on 29 March 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Neville B (Client) published on 13 May 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for your feedback and recognition of the challenges we share. If a client call takes longer than scheduled this can make clients later. If a carer is later than 30 mins always call the office and we will send a Community Manager to start and complete the call. "No one goes without their Care" is our Rota Manager's motto. We are very proud of our diversity and have many employees who are not originally from the UK. Wearing masks is of course another barrier to communication for everyone and is not part of our uniform. It's vital that we are hiring and retaining the best people for our clients which is why feedback, training helps us measure our success and how we can improve. Thank you so much for your feedback, I look forward to sharing this with all employees. Kindest regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Son of Client) published on 10 May 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for your feedback, to pass on feedback like this (10/10) to our Carers that are working so hard and round the clock in all weathers is much appreciated and I'm sure will be received with gratitude. In respect of the bed-making feedback please feel free to contact our HR Manager if you would like to escalate your complaint so we can ensure that we get this just right and update the Care plan as required. We do operate an on-call service out of our office hours and over the weekend, which is for emergencies. However, your original feedback should have been acknowledged and addressed so apologies for any breakdown in communication on our part, it has been a busy year with pressure on everyone. Kindest regards, Kelly at Horizon
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M C (Client) assisted by family/friend published on 28 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for taking the time to provide this feedback, your comment really does reflect the service and qualities we strive to provide to all our clients. Take good care and thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L R (Wife of Client) published on 23 April 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you very much for your feedback. We are delighted to hear that our Carers who come to help are consistent in their approach and qualities for the several years you have been with Horizon Care. That means an awful lot. In-respect of continuous improvement and development we aim to keep the rota as consistent as possible. Thank you so much.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nicola G (Client) published on 22 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for your positive feedback, the team equally enjoy coming to visit and help you in any way that they can. Your feedback and comment will be passed directly to your Enablers. Best wishes and thank you so much.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P R (Client) assisted by family/friend published on 21 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Heale, Recruitment Officer at Horizon Care (South West) Ltd
Thank you so much for your review, it's lovely to hear that you are happy with the Care and our employees. We look forward to feeding this back to your Carers. If there is anything else that we can do please do not hesitate to contact the office.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 3.4 (3.400) out of 10 for Horizon Care (South West) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.4 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.400 for Horizon Care (South West) Ltd is calculated as follows: ( (3 Excellents x 5) + (2 Very Poors x 1) ) ÷ 5 Ratings = 3.4
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Horizon Care (South West) Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Oct 2017
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