Bluebird Care Sussex Weald

Suite F & H NBK House, 64a Victoria Road, Burgess Hill RH15 9LH
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9.8 41 Reviews
  • Bluebird Care Sussex Weald, Burgess Hill
Bluebird Care (Sussex Weald) is based in Burgess Hill but cover the surrounding area including East Grinstead, Billingshurst, Horsham, Haywards Heath and Crawley. The team offer a bespoke service to suit a wide range of personal and specialist care needs. Their aim is to allow each client to maintain their lifestyle while safeguarding any health or well-being concerns.

Based on a vision of providing clients with the same standard of care that owners would want for their own families, they focus on each person's unique needs and on building strong relationships based on trust.

The team offer the following services:
- Specialist care, such as dementia care, Alzheimer's Disease care, end of life, MND and Parkinson's disease care (to name a few).
- Live-in care
- Hourly (domiciliary) care
- Respite care
- Personal care
- Companionship

Please visit their website for lots of useful information and to get in touch.

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Care Provided by Bluebird Care Sussex Weald

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Davies (Care Manager)

Bluebird Care Sussex Weald Reviews (41)

Total of 41, showing 1-20
9.8

Bluebird Care Sussex Weald has a Review Score of 9.8 (9.823) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care Sussex Weald has 41 reviews.

Overall Experience

  • 30
  • 11
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Date Published

41
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Review from Christine V (Sister-in-law of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The communication is excellent. They constantly assess my sister-in-law's needs which gives us confidence that all her needs are met. Without their care, she would not be able to live in her own home which she wished.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Sussex Weald

Thank you so much for your kind words! We're thrilled to hear that our team's communication and attention to your sister-in-law's needs have given you confidence and peace of mind. Supporting her wish to remain in her own home is a goal we are honoured to help fulfill and it's wonderful to know our care is making a meaningful difference. We look forward to continuing to provide compassionate and personalised support. Thank you for trusting us!


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Review from Jackie M (Daughter of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been very satisfactory. The staff are efficient and usually very kind. They carry out all the tasks well and according to our instructions. The service has accommodated us when we’ve asked for the carers to come earlier or later.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Sussex Weald

Thank you so much for your wonderful feedback!
We're delighted to know that you had a fantastic experience with our service. Your satisfaction is our priority, and your positive feedback is truly rewarding. Thank you for choosing Bluebird Care.


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Review from Julie B (Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first met one of the carers who was very helpful and easy to chat with - then another carer who was the same. The carer has been twice and she is super helpful and very nice. I particularly like her informal, chatty style. This is my first experience with a carer (apart from my husband!) and I was
a bit apprehensive about the formalities. These have been swept away by the carer, who is just my sort of person. Practical, friendly and efficient. She treats me as an equal, not as a 'client'. Well done to all concerned!

Reply from Kate Barry, Director at Bluebird Care Sussex Weald

Thank you for such a lovely review, Julie. We will pass your comments onto the team.


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Review from Jamie M (Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client since April 2023 and have an excellent team of carers in place. I am currently undergoing Beam Radiotherapy for Prostate Cancer stage 2. I am supported by two carers over the next 6.5 weeks, 20 sessions three times per week, due to other serious conditions.
The management at all
levels provide a supportive service.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi Jamie,
Thank you so much for taking the time to leave us a 5* review. We're so pleased to hear that the team you have in place supports you with all your needs. We wish you the very best and should you need us please do not hesitate to call.
Kind regards,
Lauren


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Review from K P (Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care stepped in when I really needed help with my mum. All the carers that have visited and sat with her have been wonderful. My mum's condition is quite complex, and she struggles to speak and make herself understood, but all of the carers have given her time to express herself and have given
her the best possible care.
I can't thank them all enough on behalf of my mum, but also me, as their care gave me time for myself. Thank you.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi there, thank you for taking the time to leave us a five-star review. We're so pleased to hear that you are happy with our service and that your mum feels understood and supported. We will ensure your positive feedback is relayed to our team. Kind regards.


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Review from June B (Daughter of Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done for helping me because I couldn't cope without you and I got away for two days' break for the first time in years.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Dear June,
Thank you for taking the time to leave us a fantastic review. We're so pleased to hear that you were able to take respite knowing that the care required was fulfilled. Please do not hesitate to contact us, should you need anything else. Kind regards, Lauren


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Review from Louise B (Daughter of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been an amazing support to both myself and my mother. The staff are kind, patient and caring and we have been more than happy with the care they have provided. The management are always friendly and extremely helpful. The feedback from each visit is good and we feel lucky to have found
such a good company to join the family in helping to care for Mum.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi, thank you for taking the time to leave us a review. It's so lovely to hear that you and your mother have received amazing support and find our staff kind, patient and caring. If there is anything else we can help you with in the mean time, please do not hesitate to contact us. Kind regards, Marketing Manager.


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Review from T N (Daughter of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Bluebird carers to be very helpful and polite, especially as my mum was very against having carers in, but she has been surprisingly happy with them. We, as a family, feel reassured that they are being well looked after. The office staff are very friendly and supportive of all our requirements
for my parents. Thank you.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi there, thank you for taking the time to leave a five-star review. We're so pleased to hear that you find our carers to be helpful and polite. It's also great to hear that your mum has been happy with our team! We will ensure your positive feedback is relayed to our team. If you need any further assistance, please do not hesitate to contact our team. Kind regards.


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Review from Nathalie P (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Sussex Weald have become part of the extended family and I cannot imagine being without them. They have enabled my father to continue living in his home of over 50 years with dignity and independence. Before that, they cared for my mother who have significant physical needs and consistently
showed her warmth, compassion, kindness and humour, which she appreciated.
Everyone across the entire team, including the carers and those in the office, have our complete respect and gratitude.
Thank you Bluebird!

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi Nathalie,
Thank you for taking the time to leave us a 5* review. We're so pleased to hear that are team are fully embraced by your family and able to continue to support your father to live in his home. We will ensure your fantastic feedback is relayed to the whole team. Kind regards, Lauren


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Review from Linda B (Daughter-in-law of Client) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided by Bluebird Care Sussex Weald. Always try to be on time and very helpful and courteous.

Reply from Lauren Wiggins, Digital Marketing Manager at Bluebird Care Sussex Weald

Hi there,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that you are very happy with the care provided.
Please do not hesitate to get in touch with us if there is anything else you may need.
Kind regards,
Lauren.


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Review from Jacci T (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and professional, no other agencies have review meetings. I am very impressed.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi Jacci,
Thank you so much for taking the time to leave a review. We're so pleased to hear that you find our team friendly and professional and will ensure that this is relayed to our team.
If you need anything else, please do not hesitate to give our team a call. Kind regards, Lauren.


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Review from P B (Son of Client) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives care twice a week. This has proved invaluable to aid her independence. The carers are always kind, thoughtful, attentive and give a first-class level of care. Nothing is too much trouble, whether it is just a cup of tea and a chat giving emotional support or more complex medical care.

Reply from Sally Davies, Care Manager at Bluebird Care Sussex Weald

Hi, thank you for leaving such a positive review. We're very happy to be supporting your mum with leading her life as independently as possible.


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Review from M P (Son of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have worked with Bluebird Care for the last two years. All of the home carers showed my mother kindness, respect and patience. They were always on time and nothing was too much trouble for them. We are very grateful for their help.

Reply from Sally Davies, Care Manager at Bluebird Care Sussex Weald

Thank you for leaving such a lovely review, we and the carers have loved supporting Mum throughout the last 2 years. We will pass on the feedback to our care staff as well. Sending well wishes to you and please do not hesitate to contact us, should you need anything else.


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Review from David R (Son of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have taken care of Mum for the last 3 or 4 months. She's suffering with dementia and without the Birdies looking after her extended medication needs and giving her a reason to get up in the mornings (she loves the company and chat although she's pretty much deaf!) she'd not be able to
lead the independent life she wants.
The app provided to us is very useful for monitoring Mum and any day-to-day issues she may have.

Reply from Sally Davies, Care Manager at Bluebird Care Sussex Weald

Hi David, thank you for taking the time to leave us a fantastic review! We're so pleased we have been able to support Mum to lead her life as independently as she wants.


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Review from John O (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Bluebird Care to be very satisfactory. Thank you.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi John, thank you for taking the time to leave us a review. We're so pleased to hear that you are satisfied with the care you have received.
Kind regards.


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Review from Alan R (Client) published on 15 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly good (some better than others).

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi Alan, thank you for taking the time to leave a review. We're pleased to hear that you find our service good. We would be keen to hear of any feedback you may have, to do so please call our care manager. Kind regards.


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Review from John A (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We get excellent service from our carer. Very satisfied with him.
Fees are high for those of us on fixed incomes.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Hi John, thank you for taking the time to leave us a fantastic review. We will ensure your comments are passed on to our team to review for the future. If you need anything in the meantime, please do get in touch with the team. Best wishes.


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Review from E L (Client) assisted by family/friend published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird help me to live independently. They are friendly, helpful, courteous and obliging. They do everything I request in an efficient and kindly way.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Sussex Weald

Thank you for taking the time to leave a fantastic review. We're so pleased to hear that you can continue to live independently with the help of our team. Kind regards, Lauren


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Review from June J (Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been very helpful and friendly. The times have been a bit erratic, due to illness and other unforeseen problems.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Sussex Weald

Thank you for your review. We're pleased to hear that you find our carers to be helpful and friendly. Many thanks, Lauren


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Review from J S (Son of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care has been able to provide a carer who has looked after my parents very well. I particularly liked the active way they encouraged memory and participation activities. I think the carer does a tough job with great patience.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Sussex Weald

Thank you for such a positive review J S, have a wonderful day!


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Bluebird Care Sussex Weald is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Bluebird Care Sussex Weald is calculated as follows: ( (81 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Sussex Weald is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Sally

Sally Davies

Job Title: Care Manager

Joined: 2015

My role as Care Manager for the Sussex Weald branch is to efficiently manage the day-to-day running of the business. I allocate resources and monitor performance to deliver high-quality, safe, and effective home care to customers. I manage all aspects of the care team and support the team in delivering care plans tailored to each customer's needs.


Frequently Asked Questions about Bluebird Care Sussex Weald

What Type of Services does Bluebird Care Sussex Weald offer?

Bluebird Care Sussex Weald offers Home Care.

How many Carers does Bluebird Care Sussex Weald employ?

Bluebird Care Sussex Weald employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sussex Weald to verify any information. View our terms and conditions. Bluebird Care Sussex Weald has a Platinum Service – more info.