Bluebird Care Sussex Weald

Suite F & H NBK House, 64a Victoria Road, Burgess Hill RH15 9LH
Submit a Review
9.8 41 Reviews
  • Bluebird Care Sussex Weald, Burgess Hill
Bluebird Care (Sussex Weald) is based in Burgess Hill but cover the surrounding area including East Grinstead, Billingshurst, Horsham, Haywards Heath and Crawley. The team offer a bespoke service to suit a wide range of personal and specialist care needs. Their aim is to allow each client to maintain their lifestyle while safeguarding any health or well-being concerns.

Based on a vision of providing clients with the same standard of care that owners would want for their own families, they focus on each person's unique needs and on building strong relationships based on trust.

The team offer the following services:
- Specialist care, such as dementia care, Alzheimer's Disease care, end of life, MND and Parkinson's disease care (to name a few).
- Live-in care
- Hourly (domiciliary) care
- Respite care
- Personal care
- Companionship

Please visit their website for lots of useful information and to get in touch.

Show Bluebird Care Sussex Weald on the Map

Care Provided by Bluebird Care Sussex Weald

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Davies (Care Manager)

Bluebird Care Sussex Weald Reviews (41)

Total of 41, showing 21-40
9.8

Bluebird Care Sussex Weald has a Review Score of 9.8 (9.823) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care Sussex Weald has 41 reviews.

Overall Experience

  • 30
  • 11
  • 0
  • 0
  • 0

Date Published

41
1
1
16
25

Review from Linda T (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the support that Bluebird Care has provided for my mum over the years but especially since my brother passed away. As I live a distance away from my mum, Bluebird Care did everything they could to accommodate changes needed to support her until I could move her into a home nearer
me. They ensured that she had a cooked lunch every day and prepared sandwiches for her tea. They kept the house clean and tidy and gave Mum reassurance when she was confused and agitated. She really looked forward to the carer's visits and appreciated their help, despite her memory often failing her. The daily report was particularly useful for me so that I knew how mum was each day and that she had had her medication, meals etc. My thanks to the whole team for the support they have provided.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Sussex Weald

Thank you for taking the time to leave a review. We are so pleased that we were able to offer you and your mother support and peace of mind.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K T (Husband of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is a wonderful addition to our family. She looks after all aspects of my wife’s needs. Cleanliness is given special attention and regular meals are an important change. My wife laughs and smiles from time to time. Life has a purpose again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Georgina A (Wife of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A live-in carer - and at the end, two carers - came from Bluebird for EOL care for my husband. I was very happy with the carer and it was good to have someone to discuss some of the more technical aspects with towards the end - for example, the equipment I needed. My carer was certainly not a clock-watcher
and devoted herself, which was very good. Bluebird also helped with practical matters which was a help. So I was very happy with the service provided.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Sussex Weald

Thank you for taking the time to leave us a review. Your kind words regarding our live-in and domiciliary care assistants are most appreciated. We wish you the very best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All went well, lovely people.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Sussex Weald

Thank you for the kind feedback. We appreciate you taking the time to review our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth G (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Bluebird Care took over my care, I have been really happy with their carers, care and professionalism - yet they all are very friendly, and we have a lot of laughs, or on occasions, when I feel "down", they do all they can to make me feel better,

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Sussex Weald

Thank you for the very positive feedback. It is our pleasure to provide care and fill your days with joy and laughter.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C L (Client) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are brilliant and have a great laugh and they help me with whatever I need help with. They are all very polite and they even talk to my partner which we both like. Thank you for taking me on as your client.

Reply from Alexandra O'Loughlin, Digital Marketing Manager at Bluebird Care Sussex Weald

Hello, you really made our day! We love to hear positive reviews of the care we provide and appreciate you taking the time to rate us!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemarie L (Niece of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Doing a good job. Reliable, friendly and helpful staff. House looking cleaner and tidier. Staff taking a positive interest in what is going on, e.g. arranging for a replacement tap in the kitchen. Good service.

Reply from Alexandra O'Loughlin, Digital Marketing Manager at Bluebird Care Sussex Weald

Thank you for sharing your positive experience of our services Rosemarie. It is most appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana C (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has helped support my mother for over a year now. They have always turned up, even given the challenges of the pandemic. I was pleased to see the HQ updates too on care in the pandemic. My sister and I have real confidence in the standard of professional service provided. I can also vouch
for the courtesy and flexibility, where possible, of the office and management.
I would wholeheartedly recommend this company and the Haywards Heath office in particular to anyone looking for help and support. My sister and I are very glad that we are with Bluebird and thank them for all they do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew T (Son of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring service is very reliable, with a very useful daily report. This month I fell ill and was unable to call into to help Mum, as I would normally do. Bluebird covered for me at very short notice and have also provided an extra cleaning service for my Mum. It's really helpful to have such a flexible
and dependable service. Mum seems very happy with the carers that visit and even though she rarely remembers the visits later in the day, I can use the report to check that her medication has been given etc.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Sussex Weald

Thank you for taking the time to leave such a lovely review of our service we provide to your Mum. We will be sure to pass your comments on to our Bluebird Care Sussex team, and it is a pleasure to provide care to your Mum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer B (Daughter of Client) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Bluebird Care through a retirement village as my father needed additional daily support, to administer medication, blood pressure recordings, daily laundry and hygiene care and general wellbeing and the need for regular friendly contact.
We feel so delighted to have discovered Bluebird
Care, as they have certainly fulfilled all our expectations and gives us peace of mind.
I don't know how I could have, and continue to, manage his day to day care especially in these difficult times.
I can always contact one of the care team to arrange or amend aspects of his care plan and all the team are extremely cheerful and willing to help. Thank You.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Sussex Weald

Thank you for leaving such a wonderful review on how Bluebird Care Sussex Weald has supported you and your father. We will be sure to pass your comments on to the Bluebird Care Sussex Weald team, and it is a pleasure to provide care to your father. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara S (Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service always. When plans change and things need reorganising Bluebird always accommodate and nothing is too much trouble. All the staff in the office are very helpful and reassuring. The carers are attentive, friendly and very efficient.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Sussex Weald

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sussex Weald team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret T (Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has been sent to me as a residential helper this summer and she has been invaluable. She is a practical and experienced helper and not only prepares me good meals but takes over the domestic shopping and keeps my house clean and in order. She has been unfortunate in being here during the domestic
upheaval and deep cleansing of my home remaining calm and capable. All my friends value her and love to meet her. She adds to my security. Thank you for her.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Sussex Weald

Thank you for taking the time to leave such a lovely review of the services we provide to you. We will be sure to pass your comments on to our Bluebird Care Sussex team, and it is a pleasure to provide care and support to you. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally G (Daughter of Client) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can rely on someone always turning up at the right time and caring for my Mum. They often 'go the extra mile ' in times of difficulty I can always talk to someone at the office and they are quick to make needed changes to the care of my Mum.

Reply from Kate Barry, Director at Bluebird Care Sussex Weald

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sussex Weald team, and it is a great pleasure to provide care to your Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R P (Son of Client) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers for my mother are friendly and polite and treat her courteously, ensuring she is left comfortable. The carers alert me if there is something wrong or further supplies such as bed pads are required.
On the rare occasion the carers are late, a phone call advising me would be appreciated.

Reply from Kate Barry, Director at Bluebird Care Sussex Weald

Thank you for your review, we will be sure to pass your comments on to our Bluebird Care Sussex Weald team. It is a pleasure to provide care to your mother. We are sorry to hear that if a carer is running late you have not received a call, the Care Manager will look into our practices and the communication so that we can use your valuable feedback to deliver an even better service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris M (Client) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, considerate people who go over and beyond their duty of care, particularly in a time of emergency.

Reply from Kate Barry, Director at Bluebird Care Sussex Weald

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Sussex Weald team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George W (Son of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has used Bluebird Care Sussex Weald since 2018. We have found the carers to be professional, friendly and punctual. The carers also take time to ensure Mum is feeling okay and ask her about her day. They have also texted me and phoned me when an area of concern arises to let me know. I feel
very comfortable that my mum is receiving great care at home.

Reply from Kate Barry, Director at Bluebird Care Sussex Weald

Thank you for taking the time to leave such a lovely review on our services we provide to your mother. We will be sure to pass your comments on to our Bluebird Care Sussex team, and it is a pleasure to provide care to your mother. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kerry K (Daughter of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The caregivers at Bluebird are prompt, kind and treat my mother with respect. She enjoys their company and we wouldn't be without them. The management team go above and beyond and have made previous hospital discharges easy to manage when this can be a frustrating time for a family. They are available
for double-handed calls which can be a rarity in this field. We are grateful for their service.

Reply from Kate Barry, Director at Bluebird Care Sussex Weald

Thank you for taking the time to leave this wonderful review of the care and services we provide. We are delighted to hear that Bluebird Care Sussex Weald has made the hospital discharges a smoother transition for your mother and the family. We will ensure to pass your comments on to the Bluebird Care Sussex Weald Team and it’s a pleasure to care and support your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vernon S (Son of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had Bluebird Care for my mother, who has end-stage dementia for quite some time, I wouldn't hesitate to recommend them. The team always communicate with me and give me peace of mind.

Reply from Kate Barry, Director at Bluebird Care Sussex Weald

Thank you for leaving such a wonderful review. We'll be sure to pass your comments on to the Bluebird Care Sussex Weald team, and it is a great pleasure to provide care to your mother. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J (Daughter of Client) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and support provided by care staff from Bluebird Care over the last 18 months both for personal care and respite visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian M (Daughter of Client) published on 27 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Sussex Weald) has been providing personal care support to our elderly father for over three years. During this time his dependency has increased and his care needs have intensified. Throughout this period the agency has provided consistency in staffing, which we believe to be essential,
at the same time offering flexibility. The advice and support staff give to us, his family, has been valued highly and their experiences and observations are always helpful in resolving potential problems. We feel that our father is being well cared for as a family, thanks to the assistance of his Bluebird team and we feel confident that this can continue for the foreseeable future. Being able to remain in his own home is extremely important to our father and Bluebird Care's role facilitates this. We are grateful and pleased that this is the case.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Bluebird Care Sussex Weald is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Bluebird Care Sussex Weald is calculated as follows: ( (81 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Sussex Weald is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sally

Sally Davies

Job Title: Care Manager

Joined: 2015

My role as Care Manager for the Sussex Weald branch is to efficiently manage the day-to-day running of the business. I allocate resources and monitor performance to deliver high-quality, safe, and effective home care to customers. I manage all aspects of the care team and support the team in delivering care plans tailored to each customer's needs.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sussex Weald to verify any information. View our terms and conditions. Bluebird Care Sussex Weald has a Platinum Service – more info.