Bluebird Care Sussex Weald

Suite F & H NBK House, 64a Victoria Road, Burgess Hill RH15 9LH
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9.8 41 Reviews
  • Bluebird Care Sussex Weald, Burgess Hill
Bluebird Care (Sussex Weald) is based in Burgess Hill but cover the surrounding area including East Grinstead, Billingshurst, Horsham, Haywards Heath and Crawley. The team offer a bespoke service to suit a wide range of personal and specialist care needs. Their aim is to allow each client to maintain their lifestyle while safeguarding any health or well-being concerns.

Based on a vision of providing clients with the same standard of care that owners would want for their own families, they focus on each person's unique needs and on building strong relationships based on trust.

The team offer the following services:
- Specialist care, such as dementia care, Alzheimer's Disease care, end of life, MND and Parkinson's disease care (to name a few).
- Live-in care
- Hourly (domiciliary) care
- Respite care
- Personal care
- Companionship

Please visit their website for lots of useful information and to get in touch.

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Care Provided by Bluebird Care Sussex Weald

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Davies (Care Manager)

Bluebird Care Sussex Weald Reviews (41)

Total of 41, showing 41-41
9.8

Bluebird Care Sussex Weald has a Review Score of 9.8 (9.823) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care Sussex Weald has 41 reviews.

Overall Experience

  • 30
  • 11
  • 0
  • 0
  • 0

Date Published

41
1
1
16
25

Review from Robert S (Son of Client) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care recently looked after my father, and the care that was delivered was second to none. Great information and support offered right from the beginning. This meant that we could start spending quality time with my father rather than having to worry about him as much. If I ever had a problem,
they were sorted quickly. Thank you so much for making his last months stress free, and supporting us at the same time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Bluebird Care Sussex Weald is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Bluebird Care Sussex Weald is calculated as follows: ( (81 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Sussex Weald is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Sally

Sally Davies

Job Title: Care Manager

Joined: 2015

My role as Care Manager for the Sussex Weald branch is to efficiently manage the day-to-day running of the business. I allocate resources and monitor performance to deliver high-quality, safe, and effective home care to customers. I manage all aspects of the care team and support the team in delivering care plans tailored to each customer's needs.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sussex Weald to verify any information. View our terms and conditions. Bluebird Care Sussex Weald has a Platinum Service – more info.