Home Instead (Clacton, Frinton & Walton)

Suite 5 Gallery Chambers, 145a Connaught Avenue, Frinton-on-Sea CO13 9AH
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9.7 74 Reviews
  • Home Instead (Clacton, Frinton & Walton), Frinton-on-Sea
Home Instead (Clacton, Frinton & Walton) provides care in the home to enable older people to continue living their chosen lifestyle in their own community.

The service has been rated 'Outstanding' by the Care Quality Commission in their most recent inspection done in November 2019.

They can provide tailor-made support for personal care, home help and companionship. Support is also provided for those living with specialist conditions such as Alzheimer's and Parkinson's disease.

The service has received a five star rating for being a good employer and works on the premise that caring for their staff nurtures a high quality of care and compassion for their clients.

Informal visits and enquiries are welcomed and the staff are happy to share their wealth of elderly care experience with any person seeking advice on this issue.

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Care Provided by Home Instead (Clacton, Frinton & Walton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jean Allen (Owner/Director)

Funding & Fees Guide for Home Instead (Clacton, Frinton & Walton)

  • Prices

  • £35.00-£37.60 per hour

Home Instead (Clacton, Frinton & Walton) Reviews (74)

Total of 74, showing 1-20
9.7

Home Instead (Clacton, Frinton & Walton) has a Review Score of 9.7 (9.730) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Clacton, Frinton & Walton) has 74 reviews.

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Review from G W (Cousin of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin appreciates having a carer visiting every day. This is also a reassurance for us as her only family, who live a long distance from her. Whilst my cousin doesn't require personal care at the current time, having someone assist with morning activities is a real help. My cousin can sometimes
get frustrated as some of the carers seem unable to do things in the way she likes (e.g. making the bed!), however overall, she enjoys the company afforded by a daily visit.

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Review from Tim E (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing a companionship service to my mum for 3 months and we have found the staff to be caring, thoughtful and friendly. I have found the app extremely helpful, especially when I was overseas for a month as I could track how everything was going and felt reassured that Mum
was in safe hands. Communication has been very good too which is important.

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Review from P P (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all the care professionals are lovely and they look after Mum so well. It is a great relief for the family that Mum is getting kind care professionals who are helping her to stay independent in her own home.

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Review from Gill P (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client for over a year now, she is very happy with the carers she has and the care they give her.
The only time she gets upset and stressed is when her usual carer is replaced by someone new. She is showered most mornings so she feels vulnerable. I have had the pleasure of meeting
some of her carers and they are always lovely to my mum and myself.

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Review from R P (Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and understanding care staff, though the charges have increased substantially over the last five years. Good blind awareness skills, allowing time and supporting my independence when needed. High standard of cleanliness.

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Review from Paul M (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are really supportive and helpful, punctual and friendly. The backup team always respond to messages and keep us up to date with any developments. We have been using Home Instead for a few years now and have absolutely no issues at all.

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Review from Hazel K (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are a godsend. I know my mum is in excellent care. If my brother and I can't get there in an emergency I know they will.
Some of my mum's carers have gone above and beyond. Nothing is too much trouble and my mum looks forward to seeing them each day.

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Review from Jonathan W (Son of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive excellent service from Home Instead, they are always on time and very caring. All that we ask Home Instead to do is done without question. My mother is nearly 97 and objects to being called 'dear' or such words. We only had to mention this to Home Instead and it's sorted. If we need something
new or differently done we only have to ask. They have a very high level of care and professionalism. Also, Home Instead are consistent in terms of who they send on a daily basis which my mother appreciates - she does not like change or her routine upset. Home Instead are highly recommended.

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Review from Cathy R (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing my mother with support since last year and their service has gone way beyond our expectations. Every single one of the carers is excellent, showing compassion and kindness, but also supporting her to maintain her dignity and independence. We have all felt so reassured
knowing that they are visiting her daily and taking her to appointments when needed. Nothing is too much trouble and they have been fantastic companions as well as supporting her with personal care. The office staff are incredibly helpful, always accessible and able to respond to her changing care needs. All of our family live a considerable distance away and we would be lost without Home Instead!

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Review from C F (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my brother and I are really happy with the care that is provided by Home Instead, for an hour or two a day, 6 days a week for my mother, who lives with Alzheimers. Without this care, she would be unable to continue living in her own home. On the whole, the care is excellent. There are a few
little things that sometimes need rectifying but the head office is swift to resolve the matters. It is also very good to have the app which enables my brother and I to know in detail what has been occurring during the course of the carers' visits. I highly recommend Home Instead in the Clacton/Frinton/Walton area.

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Review from Lesley H (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience as always. Carers always arrived on time and gave feedback immediately- so important when you are at a distance from your loved one. Also, they flagged up problems that I could take immediate decisions upon.

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Review from M M (Brother of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister could not be happier with the care provided by the Home Instead team - all of them really make her feel safe, secure, and independent in her own home and she looks forward to seeing each and every one of them. It is a great weight off my mind to know that she is so well cared for every day
of the week.

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Review from Bob M (Father of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are good with my son's needs, we had a lot of issues in the past with carers not checking once they had gone. It only takes a few minutes to go over all his connections, ie stomer and ileostomy bags that they are put on properly and are secure without causing leaks and that the leg bag is open
when attached to the night bag and that the night bags drain tap is shut. My son's now unable to speak, so asking him 'are you ok, what’s the matter' instead of showing him his yes and no card, he can then point to either yes or no to a given question, which will help carers get a better idea of what my son is trying to say, my son's condition is deteriorating.
He never moans or complains and will agree with everything that’s said to him.

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Review from A K (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been outstanding in the care they have provided for Mum. Both the office staff and care professionals went above and beyond to make Mum's last few weeks comfortable. We have used their care services for 4 years and we can't recommend them highly enough. A full hour of care gives the
care professionals time to get to know their clients and they feel like part of the family which has been vital for our family as we all live so far away. Thank you.

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Review from J G (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are always very helpful, moving visits when necessary to accommodate doctor's visits and helping us with extra visits if required.
All the ladies who attend are lovely and provide good care and company for Mum.

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Review from J H (Nephew of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A thoroughly professional service. The admin and staff are very pleasant to deal with and knowledgeable of all the clients' requirements. The carers show great concern and are extremely friendly both to me and my aunt.

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Review from Susanne B (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I haven’t had any direct contact with my Mother’s carers. However, she seems happy with them and are definitely providing some much needed support to her in her home. From time to time notes are left with requests for things to do which are then followed.

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Review from Jayne C (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A reliable service is provided to my mother who has dementia. The home helpers are kind and considerate giving my mother the chance to live in her home with their help with daily tasks. The management team are very efficient and has time to chat and reassure the family answering questions when asked.

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Review from Jacqueline W (Wife of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing the girls and they are very kind to my husband and he enjoys being looked after and pampered. When they have washed him they do his exercises and chat with him and are very tidy.

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Review from A W (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall happy with the care provided and the carers are always happy and friendly. Feel things need to be tweaked every so often but that also relates to the different circumstances that are changing all the time. Would like to think that when visiting they ask what tasks need doing as my parents are
not always thinking about what they want done and not just rely on a set routine.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Home Instead (Clacton, Frinton & Walton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Home Instead (Clacton, Frinton & Walton) is calculated as follows: ( (104 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 137 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Clacton, Frinton & Walton) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

CQC Outstanding Rating

Recipient: Home Instead (Clacton, Frinton & Walton)

Date: Tuesday 21 Jan 2020 More details

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Meet the Team (10)

Louise

Louise Halls

Job Title: Head of Client Experience

Louise is our Head of Client Experience and she manages all aspects of client services to ensure we give professional, caring, tailor-made care and support, constantly reviewing ongoing care needs to provide the best possible client experience. She is a calm, safe pair of hands, always supportive and highly professional.


Tracey

Tracey Towey

Job Title: Care Coordinator

Tracey is the Senior Care Coordinator and is responsible for ensuring that the right care professional goes to the right client at the right time. We know this as a schedule! Tracey does her best to ensure both clients and care professionals are happy and their needs met and she does this with care, a smile and plenty of common sense.


Jo

Jo Darvill

Job Title: Office Administrator

Jo is our Office Administrator and she looks after the team as a whole ensuring the smooth and efficient running of the office, so on the surface, Jo looks calm and in control but under the water, her feet are paddling like crazy.


Jo

Jo Thorne

Job Title: Community Engagement Office

Jo is our Community Engagement Officer and it's her job to help raise awareness of the services we provide and the wonderful work that our Care Professionals do every day, as well as engaging with our partner organisations.


Ben

Ben Gardiner

Job Title: General Manager

Ben is our General Manager and joined Home Instead in November 2021. He is responsible for the overall management of our growing company including operational and business development. Ben previously worked as a regional support manager for a home care franchise and brings a wealth of experience to the Frinton, Clacton & Walton team.


Jean

Jean Allen

Job Title: Owner/Director

Jean is the owner and business manager for this service. She is a nurse and a midwife and has worked in care all her career, including a 15-year stint in developing countries such as Iraq and Kosovo. To such ends, she is used to high-pressure work and dealing with peoples’ needs that vary from the basic to the complex. Jean's goal for this service is for it to be a valuable resource for the community and to deliver a high-quality service that is very professional and reliable. Her goal for her staff, office and Care Professionals, is that they feel valued and respected.


Marie

Marie Dawtrey

Job Title: Senior Care Coordinator

Marie works alongside Tracey, our Care coordinator and together they plan and schedule each client's care call. It's a lot more complex than it sounds! We work hard to gain as much information about each client as we can so that we can identify appropriately matched Care Professionals. We also have the needs of our Care Professionals to consider too, so Tracey and Marie are adept at juggling priorities and working hard to keep both clients and Care Professionals happy.


Kayleigh

Kayleigh Field

Job Title: Finance Manager

Kayleigh is our Finance Manager and she looks after our financial health here at Home Instead. She's a numbers kind of gal, who manages our cash flow and reviews financial reports and forecasts to make sure we stay within budget. Kayleigh also makes sure that all our wonderful Care Professionals get paid the right money and on time, so you might say she's pretty important in our eyes.


Helen

Helen Badham

Job Title: Senior Care Professional

Helen is a Senior Care Professional here at Home Instead. In addition to her role of supporting and caring for clients, Helen also visits prospective new clients to carry out care consultations. This involves assessing the needs of a client so that we can tailor make a care package specifically for them and identify the most suitable Care Professional for their needs, interests and personality. Helen is also instrumental in those first introductory meetings between clients and Care Pros, making sure they run smoothly. As you would expect, her people skills also make Helen a fantastic mentor and support to her Care Pro colleagues.


Maria

Maria Eastwood

Job Title: Communications and Engagement Officer

Maria is one of our Communications and Engagement Officers along with Jo. They work together to look at how we can be champions of compassion within our communities, networking with partner organisations and the wonderful local charities and volunteers that already reach out to reduce loneliness and isolation particularly among our older residents. They also look out for sponsorship opportunities and organise events to celebrate the fantastic care and support Home Instead provides. Maria is creative and loves meeting new people.


Frequently Asked Questions about Home Instead (Clacton, Frinton & Walton)

What Type of Services does Home Instead (Clacton, Frinton & Walton) offer?

Home Instead (Clacton, Frinton & Walton) offers Home Care.

How many Carers does Home Instead (Clacton, Frinton & Walton) employ?

Home Instead (Clacton, Frinton & Walton) employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Clacton, Frinton & Walton) to verify any information. View our terms and conditions. Home Instead (Clacton, Frinton & Walton) has a Platinum Service – more info.