Home Instead (Clacton, Frinton & Walton)

Suite 5 Gallery Chambers, 145a Connaught Avenue, Frinton-on-Sea CO13 9AH
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9.7 74 Reviews
  • Home Instead (Clacton, Frinton & Walton), Frinton-on-Sea
Home Instead (Clacton, Frinton & Walton) provides care in the home to enable older people to continue living their chosen lifestyle in their own community.

The service has been rated 'Outstanding' by the Care Quality Commission in their most recent inspection done in November 2019.

They can provide tailor-made support for personal care, home help and companionship. Support is also provided for those living with specialist conditions such as Alzheimer's and Parkinson's disease.

The service has received a five star rating for being a good employer and works on the premise that caring for their staff nurtures a high quality of care and compassion for their clients.

Informal visits and enquiries are welcomed and the staff are happy to share their wealth of elderly care experience with any person seeking advice on this issue.

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Care Provided by Home Instead (Clacton, Frinton & Walton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jean Allen (Owner/Director)

Funding & Fees Guide for Home Instead (Clacton, Frinton & Walton)

  • Prices

  • £35.00-£37.60 per hour

Home Instead (Clacton, Frinton & Walton) Reviews (74)

Total of 74, showing 21-40
9.7

Home Instead (Clacton, Frinton & Walton) has a Review Score of 9.7 (9.730) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Clacton, Frinton & Walton) has 74 reviews.

Overall Experience

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Date Published

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Review from Harold M (Son of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care professionals visiting and taking care of my mother live up to their title of being professional: always on time; attentive to details; motivated to find solutions to everyday problems; friendly and polite; and giving clear feedback via the online tool. The latter is a great help for me since
I do not live close by and in this manner I am regularly updated on my mother's condition and situation. I appreciate very much the motivation and understanding of the carers as well as their personal and caring approach. Bravo!

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Review from K C (Son of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have never let us down and someone always attends and on time. My dad is happy with the service and happy to recommend. Staff are friendly and attentive. Was easy to set up the service. Online app enables me to check and review visits and take up any issues highlighted with my father.

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Review from Margaret G (Mother of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is very happy with all her carers and looks forward to them coming, they are all friendly and supportive, you can hear her chatting and laughing all through her time with them. The service they give is so helpful to us as well as her as we are probably older ourselves than some of your clients
(haha) a wonderful service.

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Review from Christine S (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have met my needs and I have no qualms with their service.

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Review from Judith F (Daughter of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my father is happy with the care provided, he says the staff are reliable, friendly and helpful. One criticism from him would be that staff do not always support him fully to get in and out of the car when taking him shopping.

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Review from Pansy L (Client) published on 26 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been truly rewarded with the two ladies who come to see me on Tuesday and Thursday. I find them to be helpful and willing to do whatever my needs be - in addition, their happy attitude is truly uplifting.

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Review from Shaun H (Son of Client) published on 26 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Clacton, Frinton & Walton) Have been coming to my father now for over six months and the service has been generally excellent. They are happy to undertake tasks as we require them and help Dad with his personal hygiene and daily exercise.
The two hours they visit each day normally come
with a smile and professional approach. Each carer has her own way of dealing with Dad, sometimes it can be a bit confusing for him but overall the service is excellent and I would recommend the service wholeheartedly.

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Review from Colin W (Son of Client) published on 13 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A small team of carers enable Dad to retain a degree of independence and maintain a daily routine. Unprompted they complete household tasks to keep his home safe and clean. All staff are friendly and helpful. The online updates after each visit allow us to check he is safe and well throughout the day
and has gone to bed each night.

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Review from K G (Client) published on 13 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over a few years my wife experienced a very good service until she passed away. I continue to use the carers and can vouch the service is excellent.

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Review from Barbara S (Daughter of Client) published on 13 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Clacton, Frinton & Walton) employ very caring, kind, helpful, supportive staff. All have been wonderful. Living over 550 miles away in Scotland the service has been of great reassurance that my mother is being well looked after and any problems/concerns with my mother are forwarded to
me. All staff are prompt and cheerful, cannot fault really.

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Review from Trevor P (Son of Client) published on 13 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has certainly bought stability to our household. The presence of their care staff has worked well in improving the well being Mum and Dad with regular help with medication and contribution to the running of house cleaning and meals.

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Review from V B (Wife of Client) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very understanding, no problems are left unsolved. Management will not let problems go, they will act straight away.

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Review from J A (Daughter of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother loves the friendliness, punctuality and discreet professionalism of her carers and the companionship they also provide as much as the personal care. She looks forward to that bright spot in her day. The family, who are long-distance carers, appreciate the excellent communication and swift
response to any concerns - always ready to offer whatever extra help is needed. Service reviews are regular and new tasks are added as required.

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Review from G K (Client) assisted by family/friend published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good overall. Perfect for what I require but the price is a bit on the high side (hence why I ticked don't know) for my requirements as it's purely a companionship call as I have a 24-hour carer and the visit is just to give her a break.

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Review from Barbara T (Client) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very fragile when I left hospital and came home. Your assistants were all very friendly and courteous. Initially, carrying out all the personal work professionally and as my energy slowly improved, with understanding, (and dare I say, with a sense of gentle humour!). Each assistant was different
but all had a friendly, gentle dedication - I miss them all.

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Review from Evelyn L (Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care you provide. The staff are first class.

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Review from Patricia N (Wife of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very pleased with the service we received from Home Instead. All the carers we have are great and very good with my husband. They all have a laugh and joke.

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Review from Pamela R (Client) assisted by family/friend published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care. The management is always on hand to help. If there are any issues we can always telephone and they are resolved.

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Review from Maria T (Daughter of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad enjoys his visits. The carers are all very caring and personable. I would recommend Home Instead to all.

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Review from Ann M (Daughter of Client) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know I can totally rely on Home Instead to turn up on time, they always keep to their hours. The staff are so friendly and take great care of Mum on their visits. I've never had a problem dealing with the office staff as they are so accommodating and efficient. I would thoroughly recommend the company
to anyone looking for an excellent company to look after loved ones.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Home Instead (Clacton, Frinton & Walton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Home Instead (Clacton, Frinton & Walton) is calculated as follows: ( (104 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 137 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Clacton, Frinton & Walton) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (10)

Louise

Louise Halls

Job Title: Head of Client Experience

Louise is our Head of Client Experience and she manages all aspects of client services to ensure we give professional, caring, tailor-made care and support, constantly reviewing ongoing care needs to provide the best possible client experience. She is a calm, safe pair of hands, always supportive and highly professional.


Tracey

Tracey Towey

Job Title: Care Coordinator

Tracey is the Senior Care Coordinator and is responsible for ensuring that the right care professional goes to the right client at the right time. We know this as a schedule! Tracey does her best to ensure both clients and care professionals are happy and their needs met and she does this with care, a smile and plenty of common sense.


Jo

Jo Darvill

Job Title: Office Administrator

Jo is our Office Administrator and she looks after the team as a whole ensuring the smooth and efficient running of the office, so on the surface, Jo looks calm and in control but under the water, her feet are paddling like crazy.


Jo

Jo Thorne

Job Title: Community Engagement Office

Jo is our Community Engagement Officer and it's her job to help raise awareness of the services we provide and the wonderful work that our Care Professionals do every day, as well as engaging with our partner organisations.


Ben

Ben Gardiner

Job Title: General Manager

Ben is our General Manager and joined Home Instead in November 2021. He is responsible for the overall management of our growing company including operational and business development. Ben previously worked as a regional support manager for a home care franchise and brings a wealth of experience to the Frinton, Clacton & Walton team.


Jean

Jean Allen

Job Title: Owner/Director

Jean is the owner and business manager for this service. She is a nurse and a midwife and has worked in care all her career, including a 15-year stint in developing countries such as Iraq and Kosovo. To such ends, she is used to high-pressure work and dealing with peoples’ needs that vary from the basic to the complex. Jean's goal for this service is for it to be a valuable resource for the community and to deliver a high-quality service that is very professional and reliable. Her goal for her staff, office and Care Professionals, is that they feel valued and respected.


Marie

Marie Dawtrey

Job Title: Senior Care Coordinator

Marie works alongside Tracey, our Care coordinator and together they plan and schedule each client's care call. It's a lot more complex than it sounds! We work hard to gain as much information about each client as we can so that we can identify appropriately matched Care Professionals. We also have the needs of our Care Professionals to consider too, so Tracey and Marie are adept at juggling priorities and working hard to keep both clients and Care Professionals happy.


Kayleigh

Kayleigh Field

Job Title: Finance Manager

Kayleigh is our Finance Manager and she looks after our financial health here at Home Instead. She's a numbers kind of gal, who manages our cash flow and reviews financial reports and forecasts to make sure we stay within budget. Kayleigh also makes sure that all our wonderful Care Professionals get paid the right money and on time, so you might say she's pretty important in our eyes.


Helen

Helen Badham

Job Title: Senior Care Professional

Helen is a Senior Care Professional here at Home Instead. In addition to her role of supporting and caring for clients, Helen also visits prospective new clients to carry out care consultations. This involves assessing the needs of a client so that we can tailor make a care package specifically for them and identify the most suitable Care Professional for their needs, interests and personality. Helen is also instrumental in those first introductory meetings between clients and Care Pros, making sure they run smoothly. As you would expect, her people skills also make Helen a fantastic mentor and support to her Care Pro colleagues.


Maria

Maria Eastwood

Job Title: Communications and Engagement Officer

Maria is one of our Communications and Engagement Officers along with Jo. They work together to look at how we can be champions of compassion within our communities, networking with partner organisations and the wonderful local charities and volunteers that already reach out to reduce loneliness and isolation particularly among our older residents. They also look out for sponsorship opportunities and organise events to celebrate the fantastic care and support Home Instead provides. Maria is creative and loves meeting new people.


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