Home Instead (Clacton, Frinton & Walton)

Suite 5 Gallery Chambers, 145a Connaught Avenue, Frinton-on-Sea CO13 9AH
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9.7 74 Reviews
  • Home Instead (Clacton, Frinton & Walton), Frinton-on-Sea
Home Instead (Clacton, Frinton & Walton) provides care in the home to enable older people to continue living their chosen lifestyle in their own community.

The service has been rated 'Outstanding' by the Care Quality Commission in their most recent inspection done in November 2019.

They can provide tailor-made support for personal care, home help and companionship. Support is also provided for those living with specialist conditions such as Alzheimer's and Parkinson's disease.

The service has received a five star rating for being a good employer and works on the premise that caring for their staff nurtures a high quality of care and compassion for their clients.

Informal visits and enquiries are welcomed and the staff are happy to share their wealth of elderly care experience with any person seeking advice on this issue.

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Care Provided by Home Instead (Clacton, Frinton & Walton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jean Allen (Owner/Director)

Funding & Fees Guide for Home Instead (Clacton, Frinton & Walton)

  • Prices

  • £35.00-£37.60 per hour

Home Instead (Clacton, Frinton & Walton) Reviews (74)

Total of 74, showing 41-60
9.7

Home Instead (Clacton, Frinton & Walton) has a Review Score of 9.7 (9.730) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Clacton, Frinton & Walton) has 74 reviews.

Overall Experience

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Date Published

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Review from Ronald H (Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had 3 different carers in 6 months. One carer was not communicative and she stopped. My two remaining carers have mainly provided me with company which was my main requirement. They have been good company, encouraging and adaptable to any requirements. This includes washing up, making tea and
coffee and occasionally doing household chores.

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Review from Jacqueline B (Client) assisted by family/friend published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Home Instead they have delivered a first-class service and taken the strain from the family knowing that they deliver exceptional quality care and keep them fully informed of the care provided. This has enabled me to stay at home, which is what I wanted, and they provide
daily online updates. The carers are all so kind and understanding. I can not praise them enough. The support they deliver is 5-star, couldn't ask for anything more and they have treated me with dignity and understanding.

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Review from E H (Husband of Client) published on 4 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On-time, good continuity, always considerate with both my wife and myself. The carers have the patience of a saint and perform their duties with the minimum of fuss. Management when approached are friendly and do their best to meet your requirements.

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Review from V W (Daughter of Client) published on 4 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and services provided by Home Instead are outstanding. The team provided to my mother are excellent in their care and carry it out with much respect. The office staff are there always with help and guidance and they are so lovely to chat to. My family and I cannot thank them enough.

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Review from Wendy A (Daughter of Client) published on 4 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and companionship I have for my mum and dad are extremely excellent. The carers are very kind, helpful and make sure Mum is comfortable and happy during visits. Also, same with my dad and all the carers are very much part of the family as we like to make them feel at home here too. All a pleasure
to of met and I feel happy knowing they're cared for.

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Review from J A (Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased and happy to have discovered "Home Instead". The carer I have twice weekly is extremely efficient with a good sense of humour, which is always required in any situation is possible!

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Review from Dorothy P (Wife of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timekeeping is excellent.
Some very good carers.

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Review from K D (Daughter of Client) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that we chose Home Instead for our mother who has Alzheimer's. All her care staff are professional, kind, understanding of her condition and extremely caring. We have been particularly impressed by the quality and consistency of care that they have provided during the Covid 19 pandemic.
The care staff and management team have been so helpful and quick to support us in meeting our mother's increasing care needs. Thank you so much you do a truly amazing job and the App is excellent.

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Review from Michael A (Husband of Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not carry on living in our home abode if it were not for the valuable assistance rendered by our Home Instead carers. They are always on time and nothing is too much trouble for them. They are always well turned out, polite and have a good sense of humour.

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Review from J G (Client) assisted by family/friend published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All personnel have been most helpful in arranging care and support. The carers are exceedingly helpful, kind and very friendly. We enjoy their presence with us and they are willing to do anything that makes us comfortable.

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Review from R H (Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Good timekeeping. Note I feel I am being overcharged due to carers taking far too long holidays (4/6weeks) only working (part-time).

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Review from H W (Client) assisted by family/friend published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Frinton) has been used for several years now with adjustments as needs have changed. The cooperation has been wonderful and the result is first class teamwork.

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Review from A C (Daughter of Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead Senior Care for two years three months. My parents both in mid 90's, depend on them. The Home Instead Senior Care is outstanding. We are able to remotely access the visit reports to understand how my parents are each visit. As we live over 140 miles away this is a godsend
to us.
The caregivers and staff manage all the necessary daily needs for their health and wellbeing. We highly recommend Home Instead Senior Care.

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Review from Diane H (Daughter of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff visiting my mum have been vital to the consistency of her support during the difficulties that the year 2020 have brought for my mum. The ladies have been very adaptable to Mum's changing needs. Mum can rely on staff being on time, helpful and pleasant. I am also pleased they are happy
in conjunctions with other agencies. Many thanks.

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Review from L S (Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the treatment.

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Review from Leslie R (Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and considerate.

Reply from Jean Allen, Owner at Home Instead (Clacton, Frinton & Walton)

We really very much appreciate the feedback from our clients and their families.


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Review from A D (Daughter of Client) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead always understood the needs of my father; ensuring that his "team" isn't changed too often. They know how he is, and as he can't speak, they still manage to communicate with him at a high level.

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Review from Rebecca C (Daughter of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Home Instead eight months ago and since then they have provided excellent support and care for my mother and father and peace of mind for myself (or as much as possible).
I live 4000 miles away from my parents so I am very dependent on Home Instead and they have not failed me!
I wish
to thank all the staff for their kindness and dedication to my parents - they are always so polite and happy to do whatever jobs need doing and have exceeded my expectations.
The company has provided a small consistent team of very caring and kind individuals who have a wealth of experience and have been wonderful in providing ideas and strategies to better care for my parents.
I am very glad I chose Home Instead and I would like to extend my gratitude to all of them as we continue this journey.

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Review from Julian H (Son of Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided my mother with help and friendly companionship which has greatly boosted her spirits and given her a new incentive for life.
They also keep me very well informed about her health and state of mind. I am very grateful for their support.

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Review from R K (Son of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is treated with excellent dignity.
The carers are a credit to the company.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Home Instead (Clacton, Frinton & Walton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Home Instead (Clacton, Frinton & Walton) is calculated as follows: ( (104 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 137 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Clacton, Frinton & Walton) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (10)

Louise

Louise Halls

Job Title: Head of Client Experience

Louise is our Head of Client Experience and she manages all aspects of client services to ensure we give professional, caring, tailor-made care and support, constantly reviewing ongoing care needs to provide the best possible client experience. She is a calm, safe pair of hands, always supportive and highly professional.


Tracey

Tracey Towey

Job Title: Care Coordinator

Tracey is the Senior Care Coordinator and is responsible for ensuring that the right care professional goes to the right client at the right time. We know this as a schedule! Tracey does her best to ensure both clients and care professionals are happy and their needs met and she does this with care, a smile and plenty of common sense.


Jo

Jo Darvill

Job Title: Office Administrator

Jo is our Office Administrator and she looks after the team as a whole ensuring the smooth and efficient running of the office, so on the surface, Jo looks calm and in control but under the water, her feet are paddling like crazy.


Jo

Jo Thorne

Job Title: Community Engagement Office

Jo is our Community Engagement Officer and it's her job to help raise awareness of the services we provide and the wonderful work that our Care Professionals do every day, as well as engaging with our partner organisations.


Ben

Ben Gardiner

Job Title: General Manager

Ben is our General Manager and joined Home Instead in November 2021. He is responsible for the overall management of our growing company including operational and business development. Ben previously worked as a regional support manager for a home care franchise and brings a wealth of experience to the Frinton, Clacton & Walton team.


Jean

Jean Allen

Job Title: Owner/Director

Jean is the owner and business manager for this service. She is a nurse and a midwife and has worked in care all her career, including a 15-year stint in developing countries such as Iraq and Kosovo. To such ends, she is used to high-pressure work and dealing with peoples’ needs that vary from the basic to the complex. Jean's goal for this service is for it to be a valuable resource for the community and to deliver a high-quality service that is very professional and reliable. Her goal for her staff, office and Care Professionals, is that they feel valued and respected.


Marie

Marie Dawtrey

Job Title: Senior Care Coordinator

Marie works alongside Tracey, our Care coordinator and together they plan and schedule each client's care call. It's a lot more complex than it sounds! We work hard to gain as much information about each client as we can so that we can identify appropriately matched Care Professionals. We also have the needs of our Care Professionals to consider too, so Tracey and Marie are adept at juggling priorities and working hard to keep both clients and Care Professionals happy.


Kayleigh

Kayleigh Field

Job Title: Finance Manager

Kayleigh is our Finance Manager and she looks after our financial health here at Home Instead. She's a numbers kind of gal, who manages our cash flow and reviews financial reports and forecasts to make sure we stay within budget. Kayleigh also makes sure that all our wonderful Care Professionals get paid the right money and on time, so you might say she's pretty important in our eyes.


Helen

Helen Badham

Job Title: Senior Care Professional

Helen is a Senior Care Professional here at Home Instead. In addition to her role of supporting and caring for clients, Helen also visits prospective new clients to carry out care consultations. This involves assessing the needs of a client so that we can tailor make a care package specifically for them and identify the most suitable Care Professional for their needs, interests and personality. Helen is also instrumental in those first introductory meetings between clients and Care Pros, making sure they run smoothly. As you would expect, her people skills also make Helen a fantastic mentor and support to her Care Pro colleagues.


Maria

Maria Eastwood

Job Title: Communications and Engagement Officer

Maria is one of our Communications and Engagement Officers along with Jo. They work together to look at how we can be champions of compassion within our communities, networking with partner organisations and the wonderful local charities and volunteers that already reach out to reduce loneliness and isolation particularly among our older residents. They also look out for sponsorship opportunities and organise events to celebrate the fantastic care and support Home Instead provides. Maria is creative and loves meeting new people.


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