Home Instead (Clacton, Frinton & Walton)

Louise is our Head of Client Experience and she manages all aspects of client services to ensure we give professional, caring, tailor-made care and support, constantly reviewing ongoing care needs to provide the best possible client experience. She is a calm, safe pair of hands, always supportive and highly professional.

Tracey is the Senior Care Coordinator and is responsible for ensuring that the right care professional goes to the right client at the right time. We know this as a schedule! Tracey does her best to ensure both clients and care professionals are happy and their needs met and she does this with care, a smile and plenty of common sense.

Jo is our Office Administrator and she looks after the team as a whole ensuring the smooth and efficient running of the office, so on the surface, Jo looks calm and in control but under the water, her feet are paddling like crazy.

Jo is our Community Engagement Officer and it's her job to help raise awareness of the services we provide and the wonderful work that our Care Professionals do every day, as well as engaging with our partner organisations.

Ben is our General Manager and joined Home Instead in November 2021. He is responsible for the overall management of our growing company including operational and business development. Ben previously worked as a regional support manager for a home care franchise and brings a wealth of experience to the Frinton, Clacton & Walton team.

Jean is the owner and business manager for this service. She is a nurse and a midwife and has worked in care all her career, including a 15-year stint in developing countries such as Iraq and Kosovo. To such ends, she is used to high-pressure work and dealing with peoples’ needs that vary from the basic to the complex. Jean's goal for this service is for it to be a valuable resource for the community and to deliver a high-quality service that is very professional and reliable. Her goal for her staff, office and Care Professionals, is that they feel valued and respected.

Marie works alongside Tracey, our Care coordinator and together they plan and schedule each client's care call. It's a lot more complex than it sounds! We work hard to gain as much information about each client as we can so that we can identify appropriately matched Care Professionals. We also have the needs of our Care Professionals to consider too, so Tracey and Marie are adept at juggling priorities and working hard to keep both clients and Care Professionals happy.

Kayleigh is our Finance Manager and she looks after our financial health here at Home Instead. She's a numbers kind of gal, who manages our cash flow and reviews financial reports and forecasts to make sure we stay within budget. Kayleigh also makes sure that all our wonderful Care Professionals get paid the right money and on time, so you might say she's pretty important in our eyes.

Helen is a Senior Care Professional here at Home Instead. In addition to her role of supporting and caring for clients, Helen also visits prospective new clients to carry out care consultations. This involves assessing the needs of a client so that we can tailor make a care package specifically for them and identify the most suitable Care Professional for their needs, interests and personality. Helen is also instrumental in those first introductory meetings between clients and Care Pros, making sure they run smoothly. As you would expect, her people skills also make Helen a fantastic mentor and support to her Care Pro colleagues.

Maria is one of our Communications and Engagement Officers along with Jo. They work together to look at how we can be champions of compassion within our communities, networking with partner organisations and the wonderful local charities and volunteers that already reach out to reduce loneliness and isolation particularly among our older residents. They also look out for sponsorship opportunities and organise events to celebrate the fantastic care and support Home Instead provides. Maria is creative and loves meeting new people.