Home Instead (Edgbaston)

Home Instead, Radclyffe house, 66-68 Hagley Road, Edgbaston, Birmingham B16 8PF
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9.8 83 Reviews
  • Home Instead (Edgbaston), Birmingham
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc

In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.

The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.

Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.

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Care Provided by Home Instead (Edgbaston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Parkes (Registered Care Manager)

Funding & Fees Guide for Home Instead (Edgbaston)

  • Prices

  • £27 to £37

  • Available on request

Home Instead (Edgbaston) Reviews (83)

Total of 83, showing 1-20
9.8

Home Instead (Edgbaston) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Edgbaston) has 83 reviews.

Overall Experience

  • 79
  • 4
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Date Published

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Review from G B (Husband of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care is very high. Standards of service continue. Timekeeping, capable and friendly carers.

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Review from P V (Wife of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care my husband receives, his care professional really cheers him up.

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Review from E B (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers.

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Review from Amanda F (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate Home Instead for providing such an attending service to myself, especially when taking me to do shopping and my fortnightly hair salon.
All my girls are lovely and I can't wish for any more from my girls!

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Review from A H (Client) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with Home Instead and its lovely office staff and wonderful carers.

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Review from T T (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with Home Instead service. Carer does a very good job every week.

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Review from B R (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the visit. I am quite happy with my carer coming to help me, and very happy with the help I get from Home Instead (Edgbaston). I would recommend them to anyone who needs help.

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Review from Jean A (Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant ladies who are very kind and helpful.

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Review from Peter E (Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The words Home Instead are entirely descriptive of the excellent service given. The care provided is of excellent all-round quality and related to the individual and proficiency.
The carers are just that. They do care and are anxious to help in any way they can. Such dedication in rare and so much
appreciated.

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Review from Anne D (Wife of Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service continues to be brilliant. Carers turn up on time. Related well to my husband. Work well with live-in carers and are flexible. Even last minute requests for extra visits responded to and consistent carers who know my husband (now). Emergency cover (when live in carer is ill) excellent.

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Review from Lynn T (Daughter of Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been nothing but wonderful. Carers and management are attentive, efficient, caring and trustworthy. Mum is treated with dignity and respect and every effort is made to ensure that she is happy, comfortable and well cared for and things that are important to her are catered for. Carers
always check before they leave that she has everything she wants or needs. Both carers and management are also totally supportive of me (as a second carer) and always listen and deal with any concerns I may have. I totally endorse Home Instead to everyone.

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Review from M B (Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service and find that I am feeling much better and more relaxed since receiving it. The carer I have is very pleasant and we have lots in common like knitting and having had boys only family. I have a nice relaxed arrangement with her as she does what she can in the time and
can pick up the remainders on another day.

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Review from Jill P (Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is fantastic, no complaints and the girls are lovely, especially one in particular.

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Review from Jenny P (Sister of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is fabulous, nothing is too much trouble and cannot thank them enough.

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Review from P S (Client) assisted by family/friend published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies are second to none in their professionalism and care. Wouldn't be without, changed my life.

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Review from Janet E (Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is wonderful! The service is great and the carers really do care. Having experienced other services I can confirm Home Instead is the best.

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Review from J F (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - very reliable and helpful, prepared to go the extra mile.

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Review from Catherine B (Daughter-in-law of Client) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided, the carers are all lovely.

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Review from Rona C (Client) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a visit every morning I have just added some more visits in the evening as my mobility is not good. My carers clean up for me, go shopping and assist me to shower, they sit and it gives me the confidence to shower when I have someone here and I have the help I need to enable me to stay at home.
Home Instead are very good if I need to change any of my visits and the people that come are lovely. I would recommend Home Instead to anyone, I do recommend them to all my friends.

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Review from J G (Client) published on 10 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the service. Love my girls coming to see me.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Home Instead (Edgbaston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Edgbaston) is calculated as follows: ( (46 Excellents x 5) ) ÷ 46 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edgbaston) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Frequently Asked Questions about Home Instead (Edgbaston)

What Type of Services does Home Instead (Edgbaston) offer?

Home Instead (Edgbaston) offers Home Care.

How many Carers does Home Instead (Edgbaston) employ?

Home Instead (Edgbaston) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edgbaston) to verify any information. View our terms and conditions. Home Instead (Edgbaston) has an Enhanced Service – more info.