Home Instead (Edgbaston)

Home Instead, Radclyffe house, 66-68 Hagley Road, Edgbaston, Birmingham B16 8PF
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9.8 83 Reviews
  • Home Instead (Edgbaston), Birmingham
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc

In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.

The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.

Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.

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Care Provided by Home Instead (Edgbaston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Parkes (Registered Care Manager)

Funding & Fees Guide for Home Instead (Edgbaston)

  • Prices

  • £27 to £37

  • Available on request

Home Instead (Edgbaston) Reviews (83)

Total of 83, showing 21-40
9.8

Home Instead (Edgbaston) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Edgbaston) has 83 reviews.

Overall Experience

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Review from Sharon D (Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional company. Good communication at all times, nothing was too much trouble. Felt supported at all times and they was very good with my Mom who had challenging Dementia some days. Would recommend

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Review from Ellen D (Daughter-in-law of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to everyone at Home Instead Edgbaston. The team have looked after my mother-in-law wonderfully well. All the carers have been so lovely and the office staff really helpful. We are sad to say goodbye to you as mum-in-law has moved away. I wish we could take you with us!

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Review from R C (Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the help.

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Review from Deborah C (Niece of Client) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff listen to what is being asked of them and follow through.
My aunt was reluctant at first to have anybody in her house but very quickly got used to having carers around who have been discrete, friendly and efficient. The focus is on my aunt’s needs and wishes. This week, after having a
fall, my aunt has needed a change in the schedule, the flexibility of the Home Instead (Edgebaston) staff and system has enabled this.

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Review from Stacey C (Niece of Client) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead very helpful and professional when dealing with my elderly aunt. I live in London and she is in Birmingham, and I feel happy that she has found a good match with a carer, that she has been able to build a rapport with. (Home Instead were also more than happy to provide another
carer if the match was not successful first or second time around). What is also very good is that as I am in London, I am able to see the notes that they hold on my aunt online via an app. This includes visits, care plan and risk assessments, etc. The office is always more than happy to assist in passing on any information to the carer also, and I have been liaising with the carer on visits sometimes when she is with my aunt on any issues also. Overall, I would definitely recommend Home Instead.

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Review from P B (Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy.

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Review from John D (Husband of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a heart attack, my wife developed dementia and had a TIA (mini-stroke). While recovering, the hospital resisted releasing her into my sole care, maybe due to my age (81). She was going to be difficult. It was only when we arranged for Home Instead to come for two hours on three mornings per week
for washing, dressing, breakfasting and companionship that they allowed her to return home. There had been no time to shop around for care but we'd remembered a professional from the Mental Health unit saying how well Home Instead had cared for her own father. At first, it was uncomfortable having a stranger doing these tasks and I doubted her suitability though it may have been my fault. She was exchanged without fuss or need for a specific complaint. The new carer has been with us for two years now and senses exactly when to use her own initiative, just like a daughter. They had found a perfect match for an elderly couple rather set in their ways.

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Review from Ali W (Goddaughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my elderly godmother who has limited mobility, asthma and suffers from an anxiety depressive disorder that can make her behaviour chaotic and unpredictable at times. Care has been increased as her needs have increased and she now has carers three times a day with extras
when necessary. I cannot recommend them highly enough. The office staff are helpful and quick to respond and the carers themselves are wonderful, even when the going is tough and my godmother is going through a bad spell. They help with personal care, food preparation, housework, shopping, dental visits and companionship and take the initiative in lots of ways when needed. They make such a difference to both my godmother's daily life and to my peace of mind - priceless...

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Review from Adrian B (Son of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has required increasing levels of care over the past few months and the caregivers at Home Instead have been very attentive to his needs in preparing meals, cleaning and social engagement.
The relationship-based approach to care that I was looking for, for my dad, is a strength of Home Instead
and the office staff and caregivers are very professional and caring.

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Review from David W (Husband of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service provided by Home Instead!
If you are looking for a professional, friendly care company look no further. Exceptional care has been delivered in recent months during difficult times.
The management team go the extra mile to deliver what is needed and are available to contact with ease.
The carers display a positive, friendly attitude and are there to help in every way they can.
Home Instead has set the bar very high in our experience and are highly recommended for anyone who requires care at home.
Thank you all involved!

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Review from Matin D (Son of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead Edgbaston are first-class and always ready to offer prompt, friendly and useful help and advice. They have looked after my mother really well and nothing is too much trouble for them.

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Review from Amanda N (Daughter of Client) published on 28 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers that go the extra mile every time to provide care and companionship to my mother. We couldn’t function without them especially over the last few very difficult months. Amazing, compassionate and considerate people! All supported by a back office of professionals who are exceptional.

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Review from Rosemary E (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are delighted with the care and support provided by Home Instead. They have provided high-quality care for both my parents for over 12 months. My Mum is now in a care home but was cared for at home with great respect, dignity and affection by Home Instead CareGivers and my Dad is still
continuing to receive care and support from Home Instead at home. The CareGivers are all very friendly, helpful and kind and provide a professional service with great kindness and empathy. The office team keep in touch regularly and are always available to respond to any questions or queries quickly. Home Instead provide a very high level of care and service and will undertake any task required. I wouldn’t hesitate to recommend Home Instead Senior Care (Edgbaston).

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Review from Karen S (Daughter of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Edgbaston have consistently provided high-quality care and companionship to my father over the past few years. We employed them after being failed by other care agencies and the difference in the quality of care has been significant. Right from the start, my father was provided with a regular
team of carers, who quickly became friends and provided company as well as excellent levels of care. This consistency was invaluable in enabling my Dad to build up a relationship with the carers, and also meant that they quickly became familiar with Dad's needs, medication etc and were quick to pinpoint any potential issues. As Dad's health deteriorated they were very quick to adapt their pattern of care and were an invaluable support to my family and I, particularly during lockdown, knowing that Dad was being well looked after when we could not be there. The office staff were also always super-efficient and very accommodating if we needed additional support.

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Review from H P (Client) assisted by family/friend published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager arrived on time as arranged. She was suitably wearing a face mask and gloves even though many organisations are not currently requiring this level of PPE. She explained it was a very recent decision in light of the increased covid19 cases. She was calm, polite and friendly, explaining the
reasons for the review, giving the chance to ask questions. She was professional and efficient and reassured me and my mother regarding the high-quality care provided, as we have already come to know.

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Review from David A (Son of Client) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad required increasing levels of care at home until further illness forced him to move to a care home. All the carers were excellent - genuinely caring, punctual, skilled, efficient, kind and friendly. Fully compliant with every regulation. Administration and team management were also easy to deal
with, and on the rare occasions necessary we could contact someone out of office hours. The same carers kept coming so they knew dad and could be on friendly terms (That's encouraging because it suggests that they are being treated properly by the company if staff turnover is low). The care notes were visible to us (and only us) via an app - this was handy as dad started to find it harder to speak to me on the phone. The only thing I would request they do differently is to offer some shorter calls - the minimum is an hour, and there were times (especially early on) when I felt that 30 or 45 minutes would have been enough, especially as the hourly rate is on the higher side.

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Review from Geoffrey H (Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer provides an excellent service.
She cannot do enough for me. She is so helpful and cheerful.
I always look forward to her visits.

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Review from Michael W (Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is well up to my standard.

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Review from Jenifer O (Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time. They do what I want to doing. Let me know when a change of personnel. Ask if I need a drink.

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Review from Beryl T (Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I had was very good.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Home Instead (Edgbaston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Edgbaston) is calculated as follows: ( (46 Excellents x 5) ) ÷ 46 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edgbaston) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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