Home Instead (Edgbaston)

Home Instead, Radclyffe house, 66-68 Hagley Road, Edgbaston, Birmingham B16 8PF
Submit a Review
9.8 83 Reviews
  • Home Instead (Edgbaston), Birmingham
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc

In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.

The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.

Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.

Show Home Instead (Edgbaston) on the Map

Care Provided by Home Instead (Edgbaston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Parkes (Registered Care Manager)

Funding & Fees Guide for Home Instead (Edgbaston)

  • Prices

  • £27 to £37

  • Available on request

Home Instead (Edgbaston) Reviews (83)

Total of 83, showing 41-60
9.8

Home Instead (Edgbaston) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Edgbaston) has 83 reviews.

Overall Experience

  • 79
  • 4
  • 0
  • 0
  • 0

Date Published

83
0
1
8
75

Review from Catherine B (Daughter of Client) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. I would recommend to anyone looking for friendly, reliable care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Laurence H (Husband of Client) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is the best care provider we have ever used. The staff are friendly, professional, efficient and just lovely. They have made a huge difference to our lives as we can totally rely on them. Would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet B (Wife of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are satisfied with all the care we have. Your staff are so helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D T (Client) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George C (Son of Client) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer support is fantastic office staff are always willing to help with any situation. I would recommend them anytime to anyone who needs help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C P (Client) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is very good. Happy with the care people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June W (Client) assisted by family/friend published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot emphasise enough the outstanding service. The carer that was allocated to me was perfectly placed to fit my needs, personality and requirements, which was done seamlessly by the care coordinator.
The care coordinator was profoundly professional, compassionate and explained everything.
The
carer I have is excellent, she anticipates my needs and feels like family and of course, this is the teamwork of the coordinator and carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers. They look after me very well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon H (Son of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, listened to my mum and was very caring and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan W (Daughter of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know I can depend on Home Instead to care for my 99 year old mother as I live some distance away.
The usual carer is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine F (Daughter of Client) assisted by family/friend published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer provides an excellent service and always treats mum with kindness and respect. She has gone over and above the call of duty many times including staying with mum when she was feeling unwell until I could get home. Mum loves her visits and enjoys the company and laughter.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet H (Client) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and does whatever I want done.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John C (Son of Client) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Twice daily your carers attend Dad. He enjoys their company, he laughs and he is happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Inge D (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the carer. Thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison B (Daughter of Client) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are reliable and professional, alongside being kind and friendly with my Dad. They will spend time with him and do various other tasks I ask.


Very grateful for the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B M (Client) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane G (Wife of Client) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A totally outstanding service with appropriate and consistent support. I would recommend this company to anyone who has a need.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Reg W (Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love my ladies, they are great!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frances D (Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Enid E (Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with dependable service and good service and company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Home Instead (Edgbaston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Edgbaston) is calculated as follows: ( (46 Excellents x 5) ) ÷ 46 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edgbaston) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Edgbaston) to verify any information. View our terms and conditions. Home Instead (Edgbaston) has an Enhanced Service – more info.