Home Instead (Edgbaston)

Home Instead, Radclyffe house, 66-68 Hagley Road, Edgbaston, Birmingham B16 8PF
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9.8 83 Reviews
  • Home Instead (Edgbaston), Birmingham
Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley, Kings Heath, Wthyall, Acocks Green and Hall Green, Hodge Hill, Ward End etc

In January 2019, the care element of their service was rated as 'Outstanding' by the Care Quality Commission (CQC) at their routine inspection. This puts them in the very top tier of UK home care companies that have been inspected by the CQC.

The company individually matches Caregivers to the people that they support based on personality, interests and skills required. Their experience is that continuity of Caregiver makes a huge difference to the quality of support that they are able to provide. All of the people that work for them live locally and are car drivers insured to take people out into the community if that is required.

The company looks to add some colour into people’s lives that they go to as well as providing the practical support required that help them to continue living independently in their own homes.

Many specialist conditions come within the provider's expertise, including long-term illness, mental health and learning disabilities. The agency has built up a strong reputation in Birmingham since it began operating in 2009.

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Care Provided by Home Instead (Edgbaston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Parkes (Registered Care Manager)

Funding & Fees Guide for Home Instead (Edgbaston)

  • Prices

  • £27 to £37

  • Available on request

Home Instead (Edgbaston) Reviews (83)

Total of 83, showing 61-80
9.8

Home Instead (Edgbaston) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Edgbaston) has 83 reviews.

Overall Experience

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  • 4
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Review from Jane H (Daughter of Client) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have both evening and morning call. Staff are always on time and have dad's needs very much in the forefront and have developed a really positive relationship with him. I have recommended Home Instead Senior Care (Edgbaston) to a number of friends who have elderly relatives with needs.

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Review from Rosemary H (Wife of Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with carers. They look after my husband so well.

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Review from L B (Client) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service has been very good, the carers are friendly, helpful and caring.

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Review from J R (Niece of Client) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention we have received has been excellent. Staff have responded very promptly when we needed care in an emergency situation.

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Review from Valerie B (Client) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two care givers that I have are lovely and very efficient. They do everything I need.

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Review from Hilary G (Client) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only recently started with Home Instead but up to now happy with staff. They are very cheerful. Everything is going well.

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Review from Roy T (Client) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Home Instead.

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Review from Jonathen W (Grandson of Client) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are very supportive in caring for people. They have looked after my grandmother really well. I would say if you want top rated home care go to Home Instead you won't be disappointed.

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Review from Barbara C (Client) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring and competent. Always on time. Polite. "Goes the extra mile" without being asked. Manager keeps in contact with family. Have no problems leaving them in the home alone. After a recent stay in hospital staff appreciated the manager coming into ward to liaise with aftercare. Have recommended
this service to other families willingly.

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Review from Pat F (Client) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service they provide. I would recommend Home Instead to anyone. Really enjoying the company of the carers!

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Review from Edith H (Client) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Home Instead is excellent and that I am very well cared for. Staff are very nice and polite, helpful at all times.

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Review from Helen W (Daughter of Client) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the quality of service Home Instead Senior Care Edgbaston have consistently provided over the last 18 months. The staff are consistently very professional and skilled but also compassionate and caring. In the last few months since my mother's death, they have been extremely
supportive of dad and us as we come to terms with our loss. I cannot commend them highly enough.

Reply from Susan Parkes, Manager at Home Instead (Edgbaston)

Thank you for your lovely comment! Our ladies always strive to do our best!


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Review from Iris J (Client) assisted by family/friend published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service, I get on well with my carers.

Reply from Susan Parkes, Deputy Manager at Home Instead (Edgbaston)

Thank you for your kind comments!


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Review from A S (Client) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy. My carer is very helpful.

Reply from Susan Parkes, Manager at Home Instead (Edgbaston)

Thank you Alodia for your review, our lady also enjoys your company too!


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Review from Ilse H (Wife of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We called Home Instead when my husband needed help with personal care in the mornings. At first; 3 mornings by 1 carer, then 5 mornings by 1 carer, and eventually Sundays with 2 carers alternating.


The care my husband received could not have been better as everyone was so dedicated yet respectful

of his needs and wishes.


The office let us down on several occasions, as phone messages were not passed on and decisions as to who was carrying out bank holiday duties were left to the last minute.


Reply from Susan Parkes, Deputy Manager at Home Instead (Edgbaston)

Thank you for your comments on how excellent our care services has been to your husband. It is a testimonial of our continuing offering to support our client to remain in their own home for as long as possible. Also, I would welcome you to contact myself 0121 456 5559 to discuss re the communications to the office so that we can see how we can improve further.
Best Regards
Susan Parkes


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Review from M G (Client) assisted by family/friend published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the service to be responsive and flexible. The carers have been professional and considerate.

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Review from John S (Client) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with carers - They help with showering and creams.
Very pleased with the service.

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Review from Sylvia N (Daughter of Client) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always provided a professional efficient and courteous approach to my mum's care. Their attention to detail both with the care package and reviews is excellent.
I am notified by email whenever I request extra care with details of who will be coming etc. Any changes that I request
are actioned promptly. Nothing is too much trouble for them.

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Review from Joan H (Power of Attorney of Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My client and I are delighted with the level of care she receives from 'Home Instead Senior Care'. My client gets on well with her carers who work very hard to keep her happy and healthy.

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Review from Karen R (Daughter of Client) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the support that has been given to my mum. The team are always willing to help with any questions or queries.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Home Instead (Edgbaston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Edgbaston) is calculated as follows: ( (46 Excellents x 5) ) ÷ 46 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Edgbaston) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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