Caremark Norwich

147 Yarmouth Road, Norwich NR7 0SA
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7.3 12 Reviews
  • Caremark Norwich, Norwich
Caremark Norwich have an excellent reputation as a home care agency, providing a professional person-centred approach to those that prefer to receive care and support in their own home.

An accredited care provider for Norfolk County Council and the NHS Continuing Health Care. Julia Andrew, Registered Care Manager, already a recipient of the Welsh Care Forum's gold award for Dignity in Care and the silver award for Leadership and Management, was recently awarded the 'Highly Commended' award for the 'Motivational Leadership' category at the Norfolk Care Awards as recognition for the excellent work she does for the care industry on behalf of Caremark Norwich.

Care is provided by a carefully vetted, well trained, CRB checked team of dedicated professionals who commit to providing clients with exceptional standards of care.

Care & Support Workers can provide a range of services including:

•Personal Care
•Companionship
•Medication Management
•Hygiene Cleaning
•Meal Preparation
•Specialist Dementia Care
•Palliative/End Of Life Care
•24 Hour Live In Care
•Night Care

Why not contact to discuss your requirements? They look forward to hearing from you.

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Care Provided by Caremark Norwich

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gurpreet Singh (Managing Director)

Funding & Fees Guide for Caremark Norwich

  • Prices

  • Fees per hour from £30.00

Caremark Norwich Reviews (12)

7.3

Caremark Norwich has a Review Score of 7.3 (7.333) out of 10, based on 1 reviews in the last 2 years. Over all time Caremark Norwich has 12 reviews.

Overall Experience

  • 7
  • 4
  • 1
  • 0
  • 0

Date Published

12
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11

Review from Janet F (Wife of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the carers are very good, kind and compassionate, considering my husband can be very challenging at times. They are very patient and calming for him. Management always very helpful.

Reply from Vicki Morter, Business Support Administrator at Caremark Norwich

Thank you for taking the time to review our service. Our team are happy to hear your lovely comments and we hope to continue fulfilling your husband's care needs.


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Review from A B (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm a relatively new client. My usual carer is competent and very good at working out with me when I need. I've been on my own for thirty years, so that's not straightforward. She has had to miss the odd at, but there's always been a replacement, a great relief.

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Review from A A (Client) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the service I have received from Caremark (Norwich). The office arrangements have been efficiently organised and I have been treated courteously. The carers have been good - efficient, sociable and with an interesting range of backgrounds. I have especially enjoyed meeting
the carers from abroad, who have offered a different background and experiences. I have come to the conclusion that the work of the carers is very much misunderstood and undervalued by the general public. Without their work society would disintegrate.

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Review from H W (Client) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything is satisfactory.

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Review from Darren B (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review went well. The person in question listened to what my needs were to ensure I receive the care and support I need.

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Review from R D (Client) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to review needs for care. Very pleasant lady.

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Review from Natasha H (Client) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been a blessing for me. They have helped me to keep the home clean and get the children to school. All of this could not be done without their help.

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Review from Eric S (Client) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review went well. I feel my needs were listened to and was polite.

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Review from M L (Brother-in-law of Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers arrive on time, very punctual.
The carers have always got the client's best interests at heart.
The carers have very good experience.

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Review from F P (Client) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fairly good care.

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Review from R S (Son of Client) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care, especially 'good' care for my parents was very difficult to find and ofter several times of trying, cancelled our previous company and after several meetings with various companies and decided to employ Caremark in Norwich to take on the task. To keep things as simple as possible both my parents
have dementia so it makes caring even more difficult.
After a few settling in concerns, which were quickly rectified, Caremark has so far been the best in what I want for my parents. They have been in charge of the care package for several months now and constantly try to monitor and take control of any issues that arise. Thank goodness we have people who care and want to help the elderly, it certainly makes my life easier.

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Review from A K (Client) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit are brilliant, they're very professional while being warm, caring and compassionate. They always warm to the highest standards and nothing is ever too much trouble. A rota is sent each week so I know who will be coming and when. I'm only in my 30's but the carers don't ever make
me feel I am any different from a normal 30 year old which is lovely.

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Current Review Score: 7.3 (7.333)

Overview of Review Score

The Review Score of 7.3 (7.333) out of 10 for Caremark Norwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Caremark Norwich is calculated as follows: ( (2 Excellents x 5) + (4 Goods x 4) ) ÷ 6 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Norwich is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about Caremark Norwich

What Type of Services does Caremark Norwich offer?

Caremark Norwich offers Home Care.

How many Carers does Caremark Norwich employ?

Caremark Norwich employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Norwich to verify any information. View our terms and conditions. Caremark Norwich has a Platinum Service – more info.