Francis Lodge Care Agency

138 Uxbridge Road, Harrow HA3 6TY
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8.0 6 Reviews
  • Francis Lodge Care Agency, Harrow
Francis Lodge Care Agency shares the view that ‘caring starts from the heart’.

They offer a flexible service which enables customers to live full, independent, interesting lives and still stay within the comfort of their own home.

The service is unique in offering a person-centred approach to delivering homecare service, tailored to the needs of service users. A service which offers hourly care, companionship support, to full-time live-in care services.

The team aim to provide you with the same standard of care that they would expect for their own families.

Care at home usually involve daily or weekly visits, including overnight care and live-in care. Dedicated care workers are happy to provide short-term or long-term home care support.

The team will tailor-make your care plan for you, taking into account your needs and wishes throughout the care assessment and delivery of service.

Services includes:
- Helping with getting up or going to bed
- Overnight care
- Live-in care
- Hourly care
- Personal hygiene care
- Preparing meals
- Washing and ironing
- Shopping
- Social outing trips, medical appointments
- Light domestic work

All Care staff are DBS checked and qualified to level 2 and above. The agency continually trains and develops its care staff to ensure that they are fully up to date with modern methods and techniques, but at the same time being mindful that customer satisfaction is vital in the delivery of quality care service.

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Care Provided by Francis Lodge Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Monica Maxwell
  • Person in charge
  • Monica Maxwell (Owner/Manager)

Funding & Fees Guide for Francis Lodge Care Agency

  • Prices

  • A 30 minute visit costs £9.85

  • Our prices will vary depending on care needs, there will be an additional travel charge starting from £3.50. We offer a range of services and the costs are variable. The cost of our live in care services will be discussed during the assessment.

Francis Lodge Care Agency Reviews (6)

8.0

Francis Lodge Care Agency has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Francis Lodge Care Agency has 6 reviews.

Overall Experience

  • 3
  • 3
  • 0
  • 0
  • 0

Date Published

6
0
0
1
5

Review from A A (Granddaughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother started receiving the services of Francis care home in August 2023. We have received a smooth sailing service and are delighted to have such a relationship between client and carers. The carers come in and get straight to the point, willing to assist my grandmother in any emotion or situation
that they enter upon. We have had such services provided by the manager and the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bharti S (Daughter of Client) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the services provided by Francis Care. Always on time.

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Management

Treated with Dignity

Value for Money

Review from Stephen G (Son of Client) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the service provided. My mother seems very happy and there is a lot more cleanliness around the flat. At least she now has a bath every other day and clean clothes as well.

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Treated with Dignity

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Review from Pirapatatha B (Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with staff.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Zaibumnisa N (Wife of Client) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is providing productive, good service e.g making my husband to do his physio activity, in a very professional but friendly manner.
Also, the other services such as feeding, changing and making the bed are all high standard.

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Management

Treated with Dignity

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Review from Clive B (Friend of Client) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, honest, on time, very reliable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Francis Lodge Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Francis Lodge Care Agency is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Francis Lodge Care Agency is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Monica Maxwell

Job Title: Registered Manager

Joined: 2009

I possess over 20 years of experience managing a care service, from running a care home, to managing domiciliary care agencies, caring is in my blood.


Above my professional qualifications, I am a people person. I am committed to ensuring people are always happy and content, I am friendly and approachable with a love of classical music, cooking, socialising, and Pilates. I enjoy catching up on current affairs, having good conversations and forging a good rapport with our service users and their families.


Our company motto is ‘Caring starts from the heart’ My aim is to care for people the way I would like to be cared for. We endeavour to provide a compassionate flexible, reliable, and efficient care service and nothing is too big or too small for our dedicated care team to deal with.


Frequently Asked Questions about Francis Lodge Care Agency

What Type of Services does Francis Lodge Care Agency offer?

Francis Lodge Care Agency offers Home Care.

How many Carers does Francis Lodge Care Agency employ?

Francis Lodge Care Agency employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Francis Lodge Care Agency to verify any information. View our terms and conditions. Francis Lodge Care Agency has an Enhanced Service – more info.