Right at Home (Preston & South Ribble)

1st Floor, 5 Navigation Business Village, Navigation Way, Preston PR2 2YP
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9.8 50 Reviews
  • Right at Home (Preston & South Ribble), Preston
Right at Home (Preston) is a branch of one of the world's most trusted care companies.

Through a global network of more than 250 locally owned and operated offices carers help thousands of people every day to continue living happily and independently in their own homes.

Carefully trained and friendly carers provide help with a wide range of tasks including housework, shopping, cooking meals, washing and dressing and physical assistance.

Carers also place great emphasis on providing emotional support too. Something as small as sharing a cup of tea and having a chat, or laughing at a joke, can make a huge difference to the health and well-being of the person being cared for.

The service is COMPLETELY FLEXIBLE and can be adjusted as needs change. Provides care on a short-term or long-term basis, ranging from a daily visit to 24/7, managed live-in care.

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Care Provided by Right at Home (Preston & South Ribble)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lowri Lloyd-Preston (Registered Manager)

Funding & Fees Guide for Right at Home (Preston & South Ribble)

  • Prices

  • Please contact the office to find out more about our fees.

Right at Home (Preston & South Ribble) Reviews (50)

Total of 50, showing 21-40
9.8

Right at Home (Preston & South Ribble) has a Review Score of 9.8 (9.769) out of 10, based on 13 reviews in the last 2 years. Over all time Right at Home (Preston & South Ribble) has 50 reviews.

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Review from C E (Granddaughter of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we had to turn to using carers for Nan almost overnight due to a change in circumstances. After understandable initial readjustment, we now can't imagine her being as content, confident and safe without their help. Daily visits allow Nan to still feel independence and she describes her
carers as 'lovely'. Individual carers might flag or query something if necessary (which I think is really important) and the office staff are very friendly, helpful and professional should we ever need to contact them. We genuinely appreciate them being part of how our family now operates regarding the care, wellbeing and happiness of our Nan.

Reply from Jayne Price, Managing Director at Right at Home (Preston & South Ribble)

Thank you so much for your review of our services. It means so much to us to hear your views. We are delighted to hear that your nan is happy with our services. Thank you.


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Review from David W (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Right at Home team became friends as well as mum's carers she looked forward to them visiting twice a day for two and a half years and having banter with her the family can’t thank them enough and would definitely recommend them to anyone who needed a carer.

Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your review, it was an absolute pleasure to have provided support and care for your mum and we wish you and your family all the best.


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Review from Janet R (Daughter of Client) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at Home cared for my mother for over five years. Mum looked forward to the daily visits from the ever-smiling Caregivers, they soon became friends. All delivered professional care and took time to make sure every need was met.


I would not hesitate to recommend Right at Home - they are trustworthy,

reliable, professional, extremely caring and there is always ‘on call’ available to give advice if needed during out-of-office hours.

Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you for taking time to write this review and also for your kind words. It was a pleasure to provide care and support to your mum and we wish you all the best.


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Review from Richard M (Husband of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and reliable service with highly trained carers who look after and care for their patients.
The company provides a round the clock service and advises if there is a change in the routine and discusses this with their clients.

Reply from Jayne Price, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your kind words and for taking the time to review our service. We are always happy to receive feedback. This helps us to continue to provide outstanding Caring service to our clients and their families.


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Review from Mark P (Son of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home looked after our mum for over fourteen months commencing just before the pandemic last year.
Care was provided by a number of different staff throughout the day plus a night watch. All staff were excellent, caring and compassionate without exception and mum came to see them as friends
with whom she could share a wholesome conversation as well as being cared for.
Getting outside help in to look after a loved one is one of the hardest decisions you'll ever make. As a family, we were reluctant at the outset, but the standard of love and care we received was nothing short of exemplary. We never had a moment's concern throughout and can now live our lives knowing that we did our absolute best for Mum in her final year.
Thank you to everyone at Right at Home Preston - too many to mention individually, but you know who you are.

Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you Mark and family for your review, it was a pleasure getting to know your mum and a privilege to be involved in her care and support and to know we were able to provide peace of mind for you as well.


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Review from Mike C (Son of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needed domiciliary care before Covid arrived. We were very happy and content with the care provided by Right at Home. They took great care to ensure that Dad had accurately timed visits by the same carer, so they got to know each other very well. She became a friend to my dad. Since March, I'm
afraid his health deteriorated and a period in hospital was required, followed by admission to a residential care home. He still talks about her though and I know he misses her company. If and when dad is able to return home, we wouldn't contemplate using another care provider - Right at Home would be our only choice.
Thank you for all you did for dad.

Reply from Karen Myres, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your review of our service. I have passed your kind words on to the caregiver who visited your dad and we wish him all the best.


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Review from Susan L (Daughter of Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness we chose Right at Home (Preston) for my mum. The staff are caring and supportive and treated my mum with dignity and compassion. Nothing was too much trouble and they responded quickly to her changing needs to help the family. They always put her first and communication with us was excellent.
The carers do such a wonderful job and we would have been struggling without them. I wouldn't hesitate to recommend Right at Home.

Reply from Jayne Price, Managing Director at Right at Home (Preston & South Ribble)

Thank you so much for your review. It is always nice to get such nice things said about us. We are always looking to improve and maintain the highest standards of care for our clients and their family. Thanks once again.


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Review from J E (Daughter of Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 89, has been a client of Right at Home for almost 3-years. Reviews have been conducted annually, and now since covid19 hit, every month. All my mother's needs are addressed and met, all is documented. Care adjusted and care plans modified accordingly. The carer involved, assist to shower
and dress 3x a week. All communication is held in a folder kept with my mother, so all carers are aware of her condition and needs. Mum is treated with dignity at all times, and I am consulted as Mums main carer.

Reply from Karen Myres, Owner/Director at Right at Home (Preston & South Ribble)

Thank you so much for your lovely review, and for taking the time to do it. We are always striving to improve our services and to "make a difference every day".


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Review from Jeanette B (Daughter of Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on hand, very friendly staff. Office staff are very helpful. Staff care amazingly for my father, always there to help when he's not well. Would recommend to other people who need carers.

Reply from Karen Myres, Manager at Right at Home (Preston & South Ribble)

Thank you for your review, we are happy to hear that your father is settled with his care team.


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Review from D G (Sister-in-law of Client) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all at Right at Home Preston and South Ribble. Without the hard work and dedication from you all, a particular mention to who looked after my sister in law on the night watch, she did go above and beyond. My sister in law wanted to stay in her own home this wish was granted, sadly on the
21st March 2020 she passed away.

Reply from Karen Myres, Manager at Right at Home (Preston & South Ribble)

Thank you for taking the time to write this review and I will pass on your comments to the team, particularly the CareGiver mentioned.


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Review from I W (Client) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care received. I do appreciate having the same person each day.

Reply from Jayne Price at Right at Home (Preston & South Ribble)

Thank you for taking the time to review our service. It means the world to us.


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Review from D R (Daughter of Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Even though dad had dementia he came to rely on the carers and saw them as friends. He couldn't remember a lot of things but he knew someone would call in on him each day and felt safe.
A special thanks to the carer for calling back to check on dad on the day he was taken into hospital.

Reply from Jayne Price at Right at Home (Preston & South Ribble)

Thank you for your feedback. We appreciate your comments. We are committed to providing the best and trusted care possible. Your comments help us do this. We are always happy to discuss any comments or questions you may have. Thank you once again.


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Review from J L (Client) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was excellent, extremely friendly and very willing. She was more like a friend than a carer.
She completed all the support with a smile.
Thank you.

Reply from Jayne Price at Right at Home (Preston & South Ribble)

Thank you so much for your feedback. It means the world to us that you have taken the time to leave these comments.


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Review from E W (Relative of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention from cheerful attendants.

Reply from Jayne Price at Right at Home (Preston & South Ribble)

Thank you for taking the time to review our services. It means such a lot to us. We are constantly seeking to deliver the best care. Many thanks once again .


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Review from Jenny K (Daughter of Client) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were very friendly, helpful and lovely to talk to. They completed all the required tasks very well. My mother was extremely happy with the support which in turn gave me peace of mind while we were away.
Thank you.

Reply from Jayne Price at Right at Home (Preston & South Ribble)

Hello Jenny, thank you very much for taking the time to leave a review. We are always eager to have the thoughts and experiences of those who have or do use our services. As we are always looking to improve our services and provide great care. We appreciate your custom as always.
Jayne.


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Review from Rita W (Wife of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had the full benefit of ladies caring for his essential needs by your organisation. Nothing was too much trouble for them to do and at all times dignity and respect was shown to my husband by these lovely ladies.

Reply from Jayne Price at Right at Home (Preston & South Ribble)

Thank you for taking the time to share your experience of our services. We really appreciate your comments.


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Review from D A (Son of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very capable and conscientious.

Reply from Karen Myres at Right at Home (Preston & South Ribble)

Thank you so much for your review, it is always a pleasure to receive positive feedback from our clients and their family.


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Review from Rob H (Son of Client) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Right at Home over the past few years has been simply amazing. Mum and dad could not have enjoyed living in their own home until now without the quality of care you provided. You always helped us with last minute changes and dealt with events as they unfolded. Right at Home gave
our family massive comfort during some trying times, especially with none of us living in Preston. The dedication, diligence, compassion, patience and professionalism of mum and dad’s carers has been staggering. Your team of carers kept their humour and patience, no matter what was happening. You are all special people. We have sung the praises of Right at Home to Social Services teams in Preston. When we explained the level of care that mum and dad had received, they were absolutely amazed. We have no hesitation in recommending Right at Home to anyone who is looking for a fantastic team of carers, supported by an efficient, adaptable and friendly management team. Thanks for everything.

Reply from Jayne Price at Right at Home (Preston & South Ribble)

Many thanks for your review. We aim to always provide the highest level of care and support to our clients and their families. We welcome and value the feedback to continually assess and improve our services. Thanks again.


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Review from R R (Son of Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for with kindness and dignity. All of the carers from Right at Home were very efficient and treated my mother as their friend, attending to her every need until she sadly passed away in hospital.

Reply from Karen Myres at Right at Home (Preston & South Ribble)

Thank you for your review, it was a privilege to care for your mother and we appreciate your kind words.


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Review from J H (Son of Client) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would have been a higher review if they had put my mother's hearing aid in every day.

Reply from Karen Myres at Right at Home (Preston & South Ribble)

Thank you for your feedback, we are sorry to hear that there were some issues with your mother's hearing aid. We know how important this is to enable good communication and will remind our CareGivers to check and encourage people to use their hearing aids and other equipment as needed.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Right at Home (Preston & South Ribble) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Right at Home (Preston & South Ribble) is calculated as follows: ( (65 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 78 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Preston & South Ribble) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (2)

Gavin

Gavin Preston

Job Title: Managing Director and Owner

Joined: 2022

I am passionate about delivering the highest standard of care to our clients, listening to their preferences and choices ensuring they are receiving person-centred care. I believe it is important to maintain our client’s independence and support them to remain in their own homes.


I believe it is important to support our Caregivers, working closely as a team and giving them the support and guidance they need to provide outstanding care to our clients whilst giving them the opportunity to develop their skills and careers.


After a career in helping businesses and teams improve their performance, I lead a culture excited and committed to constant and never-ending improvement in the quality of the service we provide.


Lowri

Lowri Lloyd-Preston

Job Title: Registered Manager and Co-Owner

Joined: 2024

I have worked in the NHS since I graduated, initially qualifying as an Allied Health Professional (Dietician). I have had 13 years of Senior Manager experience in the NHS in the Community, Acute Care and Tertiary care. My last role was Head of Nursing and Allied Health Professionals at the Liverpool Women's Hospital, responsible for 450 staff.


I am passionate about Quality and Governance and led an improvement plan in the Theatres service at Liverpool Women that enabled the resumption of the Good rating by the CQC.


My role in Right at Home Preston & South Ribble enables me to bring my skills and experience to the home care sector in the area and to work with our care team to constantly uphold and improve the standard of the person-centred care we provide so that we are the 'go-to' home care provider in the Preston & South Ribble areas.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Preston & South Ribble) to verify any information. View our terms and conditions. Right at Home (Preston & South Ribble) has a Platinum Service – more info.