Right at Home (Preston & South Ribble)

1st Floor, 5 Navigation Business Village, Navigation Way, Preston PR2 2YP
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9.8 50 Reviews
  • Right at Home (Preston & South Ribble), Preston
Right at Home (Preston) is a branch of one of the world's most trusted care companies.

Through a global network of more than 250 locally owned and operated offices carers help thousands of people every day to continue living happily and independently in their own homes.

Carefully trained and friendly carers provide help with a wide range of tasks including housework, shopping, cooking meals, washing and dressing and physical assistance.

Carers also place great emphasis on providing emotional support too. Something as small as sharing a cup of tea and having a chat, or laughing at a joke, can make a huge difference to the health and well-being of the person being cared for.

The service is COMPLETELY FLEXIBLE and can be adjusted as needs change. Provides care on a short-term or long-term basis, ranging from a daily visit to 24/7, managed live-in care.

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Care Provided by Right at Home (Preston & South Ribble)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lowri Lloyd-Preston (Registered Manager)

Funding & Fees Guide for Right at Home (Preston & South Ribble)

  • Prices

  • Please contact the office to find out more about our fees.

Right at Home (Preston & South Ribble) Reviews (50)

Total of 50, showing 41-50
9.8

Right at Home (Preston & South Ribble) has a Review Score of 9.8 (9.769) out of 10, based on 13 reviews in the last 2 years. Over all time Right at Home (Preston & South Ribble) has 50 reviews.

Overall Experience

  • 43
  • 6
  • 1
  • 0
  • 0

Date Published

50
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4
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37

Review from Karen M (Niece of Client) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

By far the best we've had caring for my Auntie. Carers punctual well mannered and trained. We had a short-term live-in care package which allowed us a carefree breakaway. You get what you pay for and more. I would not consider anyone else. We will recommend without hesitation to everyone we know.


All

the carers, office and even the owners were helpful, polite and knowledgeable. Thank you.

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Review from Charlotte P (Daughter of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an initial enquiry about setting up care for my mum, Right at Home were prompt and thorough in setting up a care plan. This plan has since been extended as my mum's needs have changed and alterations to the plan have been easy to make. The carers who visit my mum have been skilled and supportive.
The record keeping, reports of any concerns and comments from my mum, have shown me that the care has been kind, understanding and consistent.

Reply from Jayne Price, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your review, we have a fantastic care team and it is good to know that they have responded well to your mums changing needs.


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Review from J C (Son of Client) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The young lady who came to visit my mother was very pleasant and caring and my mother appreciated that she was able to help her with minor chores but more importantly gave me peace of mind whilst away on holiday.
My mother is a very independent person and was reluctant to have anyone visiting her
or let the carer do things for her but appreciated the fact that someone was available to talk to and do minor chores.

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Review from Linda L (Client) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very polite and easy going.

Reply from Jayne Price, Owner/Managing Director at Right at Home (Preston & South Ribble)

Thank you, comments like this make our day! We work hard to make a difference every day to those we care for.


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Review from Joan C (Daughter of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few years have not been easy for my mother or the family as she gradually began to need care and support (she is now 91 years old). Right at Home Preston have provided dedicated and caring support for mum in her own home and our dealings with them have been excellent. The carers arrive in time,
treat mum with sensitivity and dignity and have been very reliable. I would highly recommend them. I would personally like to mention the manager and her main carers.

Reply from Jayne Price, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your very positive review. We assure you of our ongoing commitment to high quality care.


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Review from Audrey H (Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with everything, service is excellent. Carers are excellent, I look upon them as friends and look forward to their visits.

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Review from Sue K (Daughter of Client) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I approached Right at Home in January 2016 after searching on the internet for a good care agency to look after my dad who needed help, as he wasn't safe to be on his own since finding him collapsed in the garage at the beginning of January. My dad needed help with meals and personal care and the family
could not be there all the time and worried about leaving him on his own. The carers were very good with my dad, his main carer was very experienced and my dad liked her and the family did too. When my dad had a fall she refused to leave him and waited until the family arrived before she left. The carers sat with my dad and played music on his keyboard and sang songs with him and were good company to him.

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Review from Marilyn R (Niece of Client) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at the Preston office of Right at Home have been an enormous support to my aunt and myself over a period of almost two years. Living some distance from my aunt has meant limited visits and initially this was a cause for concern. Over the months I came to rely on on The Right at Home staff as
they would always step in to support and meet my aunts physical and emotional needs, even providing overnight care at short notice when needed. The sympathetic ear at the end of the phone has been a great comfort to me on several occasions.

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Review from Dara W (Client) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

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Review from Gordon D P (Client) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having left a previous provider some two years ago I found Right at Home on the internet and considered that move was a decision well made. Clients are well informed each week on which carer is attending and their work time per hour well spent. At present Right at Home assist with domestic chores in
my ground floor flat and when the time comes for personal care I would have no problem.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Right at Home (Preston & South Ribble) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Right at Home (Preston & South Ribble) is calculated as follows: ( (65 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 78 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Preston & South Ribble) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Meet the Team (2)

Gavin

Gavin Preston

Job Title: Managing Director and Owner

Joined: 2022

I am passionate about delivering the highest standard of care to our clients, listening to their preferences and choices ensuring they are receiving person-centred care. I believe it is important to maintain our client’s independence and support them to remain in their own homes.


I believe it is important to support our Caregivers, working closely as a team and giving them the support and guidance they need to provide outstanding care to our clients whilst giving them the opportunity to develop their skills and careers.


After a career in helping businesses and teams improve their performance, I lead a culture excited and committed to constant and never-ending improvement in the quality of the service we provide.


Lowri

Lowri Lloyd-Preston

Job Title: Registered Manager and Co-Owner

Joined: 2024

I have worked in the NHS since I graduated, initially qualifying as an Allied Health Professional (Dietician). I have had 13 years of Senior Manager experience in the NHS in the Community, Acute Care and Tertiary care. My last role was Head of Nursing and Allied Health Professionals at the Liverpool Women's Hospital, responsible for 450 staff.


I am passionate about Quality and Governance and led an improvement plan in the Theatres service at Liverpool Women that enabled the resumption of the Good rating by the CQC.


My role in Right at Home Preston & South Ribble enables me to bring my skills and experience to the home care sector in the area and to work with our care team to constantly uphold and improve the standard of the person-centred care we provide so that we are the 'go-to' home care provider in the Preston & South Ribble areas.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Preston & South Ribble) to verify any information. View our terms and conditions. Right at Home (Preston & South Ribble) has a Platinum Service – more info.