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Direct Care and Support Services has a Review Score of 8.9 (8.941) out of 10, based on 3 reviews in the last 2 years. Over all time Direct Care and Support Services has 13 reviews.
Review from A H (Niece of Client) published on 12 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
My uncle has particular needs and ways, he went through a big traumatic change however after settling in he has come such a long way with Homecare.
He
His confidence has grown and is happy! He is listened to and we'll taken care of, cannot be happier he is happy. The house is always very clean and tidy with a lovely big back garden. Thank you so much home care for all you do and continue to do!
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Treated with Dignity
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Review from Dave G (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 15 November 2024
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from S H (Brother of Client) published on 4 September 2023
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Overall Experience
5.0 out of 5
Reply from Karen Cornwall, Service Development Manager at Direct Care and Support Services
Thank you for taking the time to write this review. DCSS are very happy that you are highly satisfied with the quality of the care and support which we provide.
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Review from Francis H (Father of Client) published on 21 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Cornwall, Service Development Manager at Direct Care and Support Services
Thank you for taking the time to undertake this review. I am happy you have found your experience to be a positive one.
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Treated with Dignity
Value for Money
Review from I W (Father of Client) published on 13 April 2022
Submitted via Website •
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5.0 out of 5
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Management
Treated with Dignity
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Review from Kaili R (Mother of Client) published on 5 June 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from Y C (Sister of Client) published on 23 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
Value for Money
Review from Ghazala K (Sister of Client) assisted by family/friend published on 2 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from B C (Sister of Client) published on 23 April 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
Value for Money
Review from Ghazala K (Sister of Client) published on 10 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
Value for Money
Review from David T (Stepfather of Client) published on 11 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Carolyn H (Mother of Client) published on 22 December 2015
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Overall Experience
4.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from J D (Client) assisted by family/friend published on 15 December 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 8.9 (8.941) out of 10 for Direct Care and Support Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.941 for Direct Care and Support Services is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) ) ÷ 17 Ratings = 4.941
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Direct Care and Support Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2023
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