Passion 4 Care

Stuart House, 1st Floor, 97 Station Road, Erdington, Birmingham B23 6UG
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9.3 10 Reviews
  • Passion 4 Care, Birmingham
When it comes to in-home care and support, Passion 4 Care Ltd takes great pride in the fact that they can keep their clients safe and well cared for.

Care that is genuinely "person-centred" is offered by a dedicated team of professionals that prioritise the needs of each individual they support. It is Passion 4 care's aim to improve people's quality of life and help them to remain independent.

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Care Provided by Passion 4 Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Ashlige Meian (Manager)

Passion 4 Care Reviews (10)

9.3

Passion 4 Care has a Review Score of 9.3 (9.329) out of 10, based on 9 reviews in the last 2 years. Over all time Passion 4 Care has 10 reviews.

Overall Experience

  • 6
  • 3
  • 0
  • 1
  • 0

Date Published

10
1
6
9
1

Review from Geraldine C (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Office colleagues changed my care team without any advance information to myself! Up until last week I had a relatively stable care team, but this week I have had three different carers in three days. I would have appreciated the courtesy of a telephone call to explain to me what was to happen and who
my regular future carers would be.

Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care

Thank you for sharing your feedback. We sincerely apologise for the inconvenience and disruption caused by the sudden changes. We understand how important it is to have consistency and clear communication, especially when it comes to your care. Your comfort and trust are our top priorities, and we are committed to improving our communication to better meet your needs. If you have any concerns or need further assistance, please do not hesitate to contact us directly. We value your feedback and are here to support you.


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Review from G H (Son of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased overall, would prefer no male carers to visit.

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Review from Neil J (Son of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been excellent! When we changed to this company it was a breath of fresh air! The care has always been on another level to others. Very thorough and professional with a friendly attitude every visit. Well done!

Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care

Thank you for the amazing review! We're delighted to hear you're pleased with our service. Your feedback is greatly appreciated!


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Review from Alan S (Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care providers who come to me all the time are fantastic, the only problem is when you send someone else for no reason.

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Review from Joyce E (Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Passion 4 Care have treated me with respect and dignity. The ladies (carers) are very good and the main office have always been there for me. I have been with the Passion 4 Care office for just over one year and I am very satisfied with their arrangements and procedures. All I can say to them is 'thank
you'.

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Review from S S (Wife of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found your staff very friendly, compassionate, professional and always happy to help - sometimes above and beyond their job, nothing is too much trouble for them and I would highly recommend your care. I am the wife of the person who is cared for and it's also nice to keep the same teams.

Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care

We're thrilled to hear that you've had a positive experience! Your feedback is greatly appreciated and it's our pleasure to provide you with the best service possible. Thank you for taking the time to share your thoughts with us.


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Review from E S (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have received excellent care for our dad from the carers. We find it difficult to put into words the positive impact these ladies have had on us as a family at the worst time of our lives.
They were compassionate and caring beyond all expectations, dad loved seeing them throughout the
day.
They both went above and beyond, putting us at ease and providing emotional support to us all. They are wonderful human beings.
The only negative would be an abrupt, uncaring, shouty phone call from a care coordinator questioning our decision-making.

Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.


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Review from Julie B (Partner of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi this is the client's partner, I cannot thank you enough for sending two permanent carers in particular back to help him after having a dreadful accident and we were both overwhelmed and wasn't sure how I could clean him up properly, so can I pass my thanks onto those two particular members of staff,
they are a credit to the profession and need more people like them, with their compassion, care and support, not only for my partner, but for me and also this was an extra call they made above and beyond my partner's package.
So thank you from the bottom of my heart.
Thank you thank you thank you.

Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care

Thank you so much for taking the time to leave such a positive and thoughtful review. We truly appreciate your kind words and happy to hear that you had a great experience.


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Review from Christine H (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very good at looking after my dad. They were able to lift him using equipment that he had, which another care company couldn't do. The company were always available 24-7 too. Very polite, caring staff, who helped my dad in his last weeks of life. Many thanks.

Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care

We are incredibly grateful that you took the time to share your review.


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Review from R S (Son of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the service I have received from Passion 4 Care. We get the same regular girls who keep to their times, and they are friendly and liked by my mother. We have been using Passion 4 Care for over two years now and, hopefully, will continue to do so.

Reply from Jordan Keto, Quality Assurance Manager at Passion 4 Care

Thank you so much for sharing your experience with us.


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Current Review Score: 9.3 (9.329)

Overview of Review Score

The Review Score of 9.3 (9.329) out of 10 for Passion 4 Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Passion 4 Care is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 51 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passion 4 Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Passion 4 Care

What Type of Services does Passion 4 Care offer?

Passion 4 Care offers Home Care.

How many Carers does Passion 4 Care employ?

Passion 4 Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion 4 Care to verify any information. View our terms and conditions. Passion 4 Care has an Enhanced Service – more info.