Bluebird Care Epping Forest, Harlow & Redbridge

137 George Lane, South Woodford, London E18 1AN
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9.4 45 Reviews
  • Bluebird Care Epping Forest, Harlow & Redbridge, London
Bluebird Care (Redbridge) are skilled in a flexible range of social care packages, designed to meet individual needs, helping with daily and personal care, post-hospital care and respite, to name a few of the packages available.

The provider is among the largest and most respected home care providers in the UK, offering fully-trained staff who are up-to-date with regulatory issues and care industry developments.

Show Bluebird Care Epping Forest, Harlow & Redbridge on the Map

Care Provided by Bluebird Care Epping Forest, Harlow & Redbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kellie Woodcraft (Registered Manager)

Funding & Fees Guide for Bluebird Care Epping Forest, Harlow & Redbridge

  • Prices

  • Care At Home Prices
    At Bluebird Care Redbridge, Epping and Harlow we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £30 £33 £38.25
    45 minutes £33 £36 £40.55
    1 hour £36 £39.00 £44.99

  • Sleep in nights and Live in Care Prices available separately

Bluebird Care Epping Forest, Harlow & Redbridge Reviews (45)

Total of 45, showing 1-20
9.4

Bluebird Care Epping Forest, Harlow & Redbridge has a Review Score of 9.4 (9.432) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Epping Forest, Harlow & Redbridge has 45 reviews.

Overall Experience

  • 27
  • 17
  • 1
  • 0
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Date Published

45
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8
14
31

Review from T S (Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received in general is good
Would like better service for meal preparation.
However would be good if carers would pay more attention to details.
For instance read instructions on Ready meals,

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Review from Christine J (Niece of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

"Excellent support from a company who really cares"
We engaged the services of Bluebird Care for my elderly uncle in April 2021 when he was 89 years old. Sadly, he died in December 2024 but his dearest wish was always to remain in his own home and the wonderful care and support he received from the
carers meant we were able to honour his wishes.
The carers were professional at all times and extremely kind, going the 'extra mile' if necessary to ensure he was well looked after.
If there was an issue, prompt communication with the office staff meant it was dealt with effectively.
It was so clear to all the family that our dear Uncle was very happy and well cared for and he was extremely appreciative of all the help he received.
At his funeral, it was lovely to see a number of carers attend to pay their respects to a man they called "their favourite".
Special thanks to three members of staff, in particular, from the Redbridge office. You cared for our dear Uncle as if he was one of your own.

Reply from Lucy McCormack, Director at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for taking the time to review Bluebird Care Redbridge and Epping forest we appreciate your kind feedback and will ensure this is passed onto the appropriate members of the team


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Review from Sue C (Stepdaughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to take this opportunity to thank the two principal carers who look after my elderly stepmother who lives in Loughton. I want to give a big shout-out to a live-in carer who is amazing and looks after her as though she were her own mother. She is kind and caring and constantly seeing how she can
make life interesting and comfortable for my stepmother. I would also like to mention another carer who comes in frequently at lunchtime to give my stepmother lunch (when the live-in carer is on her break). She is also very kind and caring and treats my stepmother as if she were a precious relative. I really appreciate her empathy and kindness.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your kind review we will ensure your positive feedback is passed onto our Live in and Home Care Experts. Thank you for Choosing Bluebird Care Redbridge and Epping Forest.


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Review from G F (Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Scrubbed with soap till raw.
Back thumped (not washed). I have fractures.
Care of property = stains on the carpet.
Mud on bath matt.
Water all over the wooden top to the hand basin.
Staff sickness then me upset tummy?

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for taking the time to discuss your review in person. You will know as a result of our conversation we take reviews of this nature incredibly seriously and will continue to work with you so that you are treated with the utmost care and respect.


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Review from S G (Daughter of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care carers have given good care to our mother. They support her at home well, enabling her to remain in her own home.
They've been very helpful when we've needed extra care at short notice.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Many thanks for your kind review, I will ensure that I pass your kind words on to the team. Many thanks, Lisa.


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Review from A L (Daughter of Client) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has received good care from her carers.
They encourage her to do things herself.
She feels very comfortable with them and enjoys their company.
The carers always update me if she is not well.
Thank you for the caring service.
The carers are an asset to your company.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for taking the time to provide a review. I will ensure that our care experts are aware of your kind words many thanks.


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Review from Sharon C (Mother of Client) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service. They have been a great support to us over the last three years. They are more like family.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for taking the time to give us a review, it is really appreciated. Many thanks, Lisa.


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Review from Jean B (Client) assisted by family/friend published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Bluebird Care. I have been with you for about four years now.
The staff are very friendly and help me with daily needs.

Reply from Lisa Green, Marketing, PR and Communications Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you very much for taking the time to provide a review. We really appreciate this. Many thanks, Lisa.


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Review from B B (Client) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the service provided is to a high standard, it is still very expensive when time for personal care was reduced from 1 hour - £32.95 to half an hour - £27, this is very unreasonable (50% plus something would be ok, say £20). Notice was given the day before on two occasions following a 1-night
and subsequent 2-night stay in hospital, to save carers making a wasted journey. Discretion should always be used in these circumstances as it is impossible to give 28 days' notice ie minimum a reduced charge. One carer, in particular, was very extravagant with water, soap and washing up liquid, also time updating the app, all at the client's expense. I haven't won the lottery!

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your time in giving us your feedback; we are very proud of our team and the high standard our care team delivers. It is so important to maintain regular routines and build trust with our customers and their families where possible.
We value your comments and always strive to improve and maintain customer satisfaction.


Kind regards
Redbridge, Epping & Harlow Team


Kind regards
Sharon


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Review from Chris E (Son of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had a few weeks in hospital after a complication from Covid. After these periods in hospital, his mobility, and more importantly, his confidence gets a knock, which compromises his wish to live independently in his own house. A friend recommended Bluebird Care and so far they have been
excellent. The lead care supervisor, met us for an initial assessment and it was clear from that meeting that she grasped the situation accurately. Live-in care was recommended initially to give Dad the space to recover without feeling rushed, which gives him anxiety.
The hospital discharge process was quite complex because Dad now needs home oxygen, but she was proactive and hugely supportive along the way. Dad was assigned a wonderful carer and he is now settled in with them. It's going very well and the carer is calmly solving issues that are popping up. Most importantly, Dad is happy.
Thank you to the lead care supervisor, and the carer, for your kindness and patience. You are stars!

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Chris, thank you for leaving a great review of our live in care services. We are glad Dad is settling well with his full-time care assistant. I will pass on your gratitude to the team.


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Review from Lorraine M (Daughter of Client) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Bluebird Care for my mother for a few years, having 3 visits a day. Recently she had a fall during the night. I was amazed at the speed in which Bluebird arranged for a live-in carer for a week. Within 2 hours of phoning a live-in carer was arranged and moved in. This gave me peace of
mind and was able to gauge her sleeping habits and arrange a more suitable care plan for her. Exceptional service and all the carers are professional and very caring. I don’t think I could find a better care company than Bluebird.

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Dear Lorraine, thank you for your time and comments in this review. We are so happy to know you have peace of mind when we look after your mother and you find our services exceptional, thank you for your kind words. Our care team are committed to continuing delivering high standards and going above and beyond for all our customers.
Take care.


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Review from K M (Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers most satisfactory and kind and helpful.

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your time in giving us your valuable feedback, we really appreciate your time.
Take care,
Kind regards.


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Review from Kevin F (Son of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is extremely happy with the care and attendance that she receives from her carers.

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Dear Kevin, thank you for your time in giving us your valuable feedback, we really appreciate your time. It is great to hear your mum is extremely happy with the care that we provide.
Take care.


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Review from E L (Daughter of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care stepped in with help and reassurance at the point we needed it most. From the office staff advising on funding for palliative care, to the care team looking after Dad, I'm so grateful for the support they have offered the family at the most stressful time in our lives.

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your time in giving us a great review, we really appreciate this.
We are extremely proud of our Epping & Harlow team, and so happy to hear that they were able to help you with funding information ensuring your dad had the best care.


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Review from J L (Son of Client) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care have provided three visits per day to support my 94-year-old mother, who suffers from dementia. They ensure her medication is taken, provide food and drink and some company. Attendance times do change, but Bluebird Care have always turned up and stay for the agreed period.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Good morning to you,
Thank you for your time in giving us your positive feedback on our care team looking after your mother. We here at Bluebird Care Epping, Harlow and Redbridge, take pride in the care we deliver.
Take care, kind regards
Sharon


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Review from Helen Z (Client) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer is very friendly and social. She creates an atmosphere of friendliness and optimism.

Reply from Sharon Wuyts, External Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Dear Helen, thank you for your positive feedback; it is always great to know our care team is continuing to deliver great care to our customers. We really appreciate your time, Helen; thank you.
Regards.


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Review from G H (Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carer to be very supportive, willing and extremely kind and helpful. Nothing is too much trouble for her she is great. She seems to read my mind and know exactly what I need. A great lady and very caring.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you so much for your time to give us your feedback. We are so proud of our Bluebird Care team, so to hear your positive comments, makes us very happy.


Kind regards
Sharon Wuyts


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Review from H B (Client) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the past few weeks, I have been very pleased with Bluebird carers - their uniform was always pristine. I like an early start to the day and I congratulate them on their time-keeping.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Hello H B, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!


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Review from Therese M (Friend of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly gentleman friend commenced care with Bluebird (South Woodford branch) 2 years ago. Initially, he had carers during the day and for the last 3 months, he had a live-in carer. The Company worked hard to ensure that the carers provided were a “match” for their client and kept the team to a
minimum to best meet the client’s needs - even during the Pandemic. From the start, they worked with us and strived to ensure the client’s needs were met. The carers were on time for their visits, were courteous, interested in their client, provided quality care and were a pleasure to have in his home. Usually, we were informed of unexpected changes to the allocated carer and we understood that such an event could occur occasionally.
On the rare occasion a problem arose, Management acted swiftly to address the issue - very pleasant people to deal with.


My friend has recently died but he was so happy with his carers. Thank you.


Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Dear Therese


Thank you for your time in giving us your valuable feedback, we really appreciate your time.


Take care, kind regards
Sharon


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Review from Kenneth T (Client) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most impressed with this organisation in terms of its professionalism, its assessment, control of its carers and training.
Due to the temporary absence of both of my daughters, and in view of my physical disabilities, I reluctantly agreed to initially three carers a day, of one hour each at 11-12
am, 6-7 pm and 9-10 pm to assist me. A full assessment was made of my needs.
After careful planning, the arrangement has been reduced to the midday session, and I have planned accordingly.
I have always found them to be genuinely helpful and sensitive to my condition.

Reply from Sharon Wuyts, Communication and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Dear Kenneth, thank you for your time and for giving us great feedback. Our care team always goes above and beyond and really does care, we are very proud of our amazing team.
Take care.
Kind regards.


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Current Review Score: 9.4 (9.432)

Overview of Review Score

The Review Score of 9.4 (9.432) out of 10 for Bluebird Care Epping Forest, Harlow & Redbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.432 for Bluebird Care Epping Forest, Harlow & Redbridge is calculated as follows: ( (47 Excellents x 5) + (22 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 81 Ratings = 4.432

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Epping Forest, Harlow & Redbridge is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (7)

Kellie

Kellie Woodcraft

Job Title: Registered Manager

Joined: 2017

I joined Bluebird Care in 2017 having worked in care on and off since I was 17 years old.


Since joining the Southend and Rochford team I have worked hard to build good relationships with both staff and customers alike. This has enabled me to match the skills and abilities of the care worker with the needs of the customer, yielding maximum customer and staff satisfaction.


I consistently take part in regular training and I am currently working towards my QCF / NVQ Level 5 qualification.


As office manager of Bluebird Care Southend and Rochford, I oversee the professional and compassionate workings of both the office staff and care staff.


Gemma

Gemma Wagstaff

Job Title: Rostering & Relationship Supervisor

Joined: 2020

I joined Bluebird Care in October 2020 as an evening care assistant as I love helping people and making a difference in people's lives. Following a successful appraisal, I have been promoted to the new role of Rostering & Relationship Supervisor in November 2022. During my time to date, I love my job and the team I work with!


Jenna

Jenna Killens

Job Title: Care Supervisor

Joined: 2018

I have worked at Bluebird Care since 2018, during that time I gained the skills and experience to enable me to be promoted to the Care Supervisor role which I really enjoy and every day is different


Jessica

Jessica Sheikh

Job Title: Care Supervisor

Joined: 2023

I have recently been promoted to the role of Care Supervisor and really enjoy the role and supporting our customers.


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2020

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Accounting and Financial Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee


Kevin & Tracey

Kevin & Tracey McCormack

Job Title: Franchise Owners

Joined: 2007

Bluebird Care Mid Essex is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.


Frequently Asked Questions about Bluebird Care Epping Forest, Harlow & Redbridge

What Type of Services does Bluebird Care Epping Forest, Harlow & Redbridge offer?

Bluebird Care Epping Forest, Harlow & Redbridge offers Home Care.

How many Carers does Bluebird Care Epping Forest, Harlow & Redbridge employ?

Bluebird Care Epping Forest, Harlow & Redbridge employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Epping Forest, Harlow & Redbridge to verify any information. View our terms and conditions. Bluebird Care Epping Forest, Harlow & Redbridge has a Platinum Service – more info.