Bluebird Care Epping Forest, Harlow & Redbridge

137 George Lane, South Woodford, London E18 1AN
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9.4 45 Reviews
  • Bluebird Care Epping Forest, Harlow & Redbridge, London
Bluebird Care (Redbridge) are skilled in a flexible range of social care packages, designed to meet individual needs, helping with daily and personal care, post-hospital care and respite, to name a few of the packages available.

The provider is among the largest and most respected home care providers in the UK, offering fully-trained staff who are up-to-date with regulatory issues and care industry developments.

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Care Provided by Bluebird Care Epping Forest, Harlow & Redbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kellie Woodcraft (Registered Manager)

Funding & Fees Guide for Bluebird Care Epping Forest, Harlow & Redbridge

  • Prices

  • Care At Home Prices
    At Bluebird Care Redbridge, Epping and Harlow we offer a highly professional service for our customers. Our services range from a 30-minute visit a day, to 24-hour care 7 days a week. We offer all customers a free assessment in the comfort of their own home to help determine the level of home care service required.


    Please find below the details of our prices


    Care At Home Prices
    Length of visit Mon-Fri Sat-Sun Public Holidays
    30 minutes £30 £33 £38.25
    45 minutes £33 £36 £40.55
    1 hour £36 £39.00 £44.99

  • Sleep in nights and Live in Care Prices available separately

Bluebird Care Epping Forest, Harlow & Redbridge Reviews (45)

Total of 45, showing 21-40
9.4

Bluebird Care Epping Forest, Harlow & Redbridge has a Review Score of 9.4 (9.432) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Epping Forest, Harlow & Redbridge has 45 reviews.

Overall Experience

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Date Published

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Review from Thelma B (Husband of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the carers arrive I greet them at the door they go in and wash their hands and get themselves prepared for a visit. Then I go upstairs with the carer to my husband and leave them both to get on with it. My husband never complains about the care that he gets he thinks he gets excellent care, I only
hear laughter coming from upstairs. I don’t stay but I feel that the care that my husband receives is excellent. Sometimes I go out and leave the carer with my husband. He's comfortable I feel with carers, I would recommend Bluebird care to friends, family and neighbours. Our overall experience is excellent.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your time in giving us a great review. We are extremely proud of our Bluebird Care Redbridge, Epping and Harlow team, they always maintain professionalism and are passionate about delivering great care.
Kind regards.


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Review from J H (Friend of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been providing care for five years. By providing one or two regular carers, it has been possible to establish a routine that is most effective and much appreciated. Trust and friendship have been established, which is very important. The management is quick to respond when requested to
make any adjustments to the visits and keep us in touch with updates to their services. When choosing a suitable care package can be so difficult, we are very grateful to have found Bluebird.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your time in giving us a great review; we are very proud of our team - it is so important to us to maintain regular routines and build trust with our customers and their families
Kind regards.


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Review from Katrina W (Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole great and I appreciate Mum is resistant to help. Little things like filling the kettle up to full so she couldn't lift it, leaving washing up and just throwing the cover over the bed rather than making it look nice. Overall very happy and have recommended you recently.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you Katrina for your review and feedback it is much appreciated.


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Review from Deirdre P (Wife of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use this service for ad hoc sitting and personal care for my husband who has Parkinson’s disease when I have to attend hospital appointments etc. Always very well carried out, sympathetic carers, who are interested in their job and in the person, they are looking after.

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Dear Deirdre
Thank you for your time in giving us your feedback. We are so pleased to read you are happy with our service for your husband. We really appreciate your kind words.
Kind regards
Sharon Wuyts


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Review from S C (Niece of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent is the only word that I would wish to use to describe this caring team of people. A first-class service!
They are always on time, have never let us down, and have shown themselves to be completely trustworthy. I cannot praise this company highly enough. Thank you!

Reply from Sharon Wuyts, Communications and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Dear Sheila
Thank you for your time in giving us your feedback. We are very proud of our team, your feedback is amazing and a real credit to our team!
Kind regards
Sharon Wuyts


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Review from Gary A (Son of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank Bluebird sincerely for the amazing service we have received from Bluebird over the past 10+ years.
The highly professional, caring and personable team made it possible to keep my mother in her house despite her worsening conditions.
I have been so very impressed with
the Bluebird team and cannot thank them enough for their patience and genuine investment in my Mothers wellbeing – I simply do not know what would have done without Bluebird!
Each and every member of your team, from the back office to front line care has been exceptional throughout. The communication has been second to none and the relationships built with my Mother have, without a doubt, enhanced her life!


Excellent company, excellent service, excellent people, excellent care – keep it up!


Reply from Sharon Wuyts, Communication and Marketing Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you so much for your lovely comments. Bluebird Care Epping, Harlow and Redbridge team strive on our amazing carers and the work they do, they all are such a great credit to us. It also feels us with joy to know you are happy with our professional service and excellent care. Best wishes


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Review from G M (Client) assisted by family/friend published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service and care provided. Thank you.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your feedback; we are glad to hear you remain happy with the service.


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Review from Ann W (Client) published on 22 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Bluebird Care Redbridge for five years, and I have found them very professional. I know that all Bluebird carers are fully trained before caring for clients. The carers wear a uniform, and the office tries hard to provide regular carers. The carers arrive on time and you receive a
phone call if circumstances make them late. The carers are pleasant, friendly and treat clients with dignity. The office staff are always polite and helpful. Someone is always on call overnight and at weekends. I recently used this service after wounding my leg. The care and support given by my carer and the on-call person was a great comfort to me.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your detailed feedback; we will ensure your compliments are passed on to the office and care teams!


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Review from Helen D (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given by Bluebird Care has been exceptional. The level of care had increased over several months as my mother's condition deteriorated and, although my father was very dubious about having live-in care at the start, he soon realised how positive their input could be. They fulfilled
my parents' needs with much empathy and kindness and when we had a crisis, Bluebird Care managed to arrange additional support seamlessly. The standard of the individual carers is very high, and Mum grew to trust them, and enjoy their company. This is an organisation of high quality and I would whole-heartedly recommend them.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you Helen for your kind words, it was our pleasure caring for your parents.


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Review from Louise S (Niece of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care I received from the very start from the office staff was second to none. Our request this time round was urgent and cover was put in place within hours. My aunt had live-in care support, full time for 2-3 weeks which was to the highest possible standard. The carer literally couldn't
have done more if she tried, she was a pleasure to be around and made my aunt feel very comfortable with having a live-in carer in her home.
Bluebird have helped our family on other occasions and I anticipate will do so for the coming years. I have no reservations about recommending Bluebird Care to anybody.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you Louise for your kind words and recommendations. We look forward to working with you and your family again in the future.


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Review from Linda G (Daughter of Client) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After using Bluebird for over a year now to help care for my mother, I have found them extremely reliable and no task has been a problem and always show concerns when needed and have always tried to fill in extra hours when asked.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your response - it is appreciated by all at Bluebird Care Redbridge.


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Review from Maxine L (Niece of Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The careworker who visits my uncle has been a godsend during these difficult times. She visits daily providing continuity of care and always goes above and beyond what is required of her and the daily tasks. She is kind and considerable, always smiling and talks to my uncle with respect. We couldn't
ask for a better careworker.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your favourable response we are glad you are happy with the care that Bluebird Care Redbridge provide you with.


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Review from E B (Client) assisted by family/friend published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very positive experience. Regular carers very helpful and puts client at ease.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your review, and we are glad you are happy with the care that Bluebird Care Redbridge provides.


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Review from P L (Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very friendly and polite and respond to comments made on the previous visit. I am very appreciative of your efforts to accommodate the hospital requirement to increase the number of visits from two to four per day.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your review and kind words - from all at Bluebird Care Redbridge


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Review from T A (Son of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provides a caring quality service. My mother feels safe and secure in their hands which provides me with the reassurance I need.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your review and your kind words about the Bluebird Care Redbridge team.


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Review from Sylvia A (Client) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first heard about this provider when I attended a friend's funeral. The team who had cared for her throughout the time were there with the congregation acknowledging the termination of their relationship. So when I broke my hip three years ago, I chose their company to be my carers. Since then their
care for me has been consistently excellent. My initial interview and the subsequent book produced about my needs are constantly updated and reviewed. I am more than satisfied.

Reply from Lucy McCormack, Manager at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for your review. From all at Bluebird Care Redbridge.


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Review from Raleigh Z (Husband of Client) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has an accident which caused her to have a bad brain bleed. After coming home from the hospital it was very difficult to stand up, she is 79 years old and I am 81 years so we were recommended by our social worker to Bluebird Care (Redbridge). They came within 24 hours and started it next day,
22nd July and we end in a few days, Sept 16. Every carer has been punctual and very nice.

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Review from S D (Son of Client) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care Redbridge were employed by me to do a 2-hour slot every day for my mother who has Alzheimer's. Bluebird provided a first class team of 3 carers, all of whom are fully dementia trained and very good at their job. I am extremely pleased with the service, having employed four previous providers
for the 2-hour slot each day and all were unable to provide fully dementia trained carers. One company, cut the time at every visit and didn't turn up one day.

Reply from Tracey McCormack, Director at Bluebird Care Epping Forest, Harlow & Redbridge

Thank you for the lovely comments regarding our team at Bluebird Care, its lovely to see the positive impact that our fully trained care staff have and enabling our customers to remain independent as possible receiving the care they need in the comfort of their own homes.


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Review from Ian R (Son-in-law of Client) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were extremely pleased with the care provided to mum since February 2014. Your team gave us confidence that Mum was getting the very best support and we were particularly impressed with the communications and response from you all when we did have any worries or concerns.

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Review from Brett R (Son of Client) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers were brilliant with my dad. Only once did they not come. In the short time the ladies came to dad we had built up a good relationship with them.

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Current Review Score: 9.4 (9.432)

Overview of Review Score

The Review Score of 9.4 (9.432) out of 10 for Bluebird Care Epping Forest, Harlow & Redbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.432 for Bluebird Care Epping Forest, Harlow & Redbridge is calculated as follows: ( (47 Excellents x 5) + (22 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 81 Ratings = 4.432

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Epping Forest, Harlow & Redbridge is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (7)

Kellie

Kellie Woodcraft

Job Title: Registered Manager

Joined: 2017

I joined Bluebird Care in 2017 having worked in care on and off since I was 17 years old.


Since joining the Southend and Rochford team I have worked hard to build good relationships with both staff and customers alike. This has enabled me to match the skills and abilities of the care worker with the needs of the customer, yielding maximum customer and staff satisfaction.


I consistently take part in regular training and I am currently working towards my QCF / NVQ Level 5 qualification.


As office manager of Bluebird Care Southend and Rochford, I oversee the professional and compassionate workings of both the office staff and care staff.


Gemma

Gemma Wagstaff

Job Title: Rostering & Relationship Supervisor

Joined: 2020

I joined Bluebird Care in October 2020 as an evening care assistant as I love helping people and making a difference in people's lives. Following a successful appraisal, I have been promoted to the new role of Rostering & Relationship Supervisor in November 2022. During my time to date, I love my job and the team I work with!


Jenna

Jenna Killens

Job Title: Care Supervisor

Joined: 2018

I have worked at Bluebird Care since 2018, during that time I gained the skills and experience to enable me to be promoted to the Care Supervisor role which I really enjoy and every day is different


Jessica

Jessica Sheikh

Job Title: Care Supervisor

Joined: 2023

I have recently been promoted to the role of Care Supervisor and really enjoy the role and supporting our customers.


Maryann

Maryann Cleaver

Job Title: Live in Care Manager

Joined: 2020

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.


Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.


Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.


Victoria

Victoria Cleaver

Job Title: Accounting and Financial Manager

Joined: 2014

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee


Kevin & Tracey

Kevin & Tracey McCormack

Job Title: Franchise Owners

Joined: 2007

Bluebird Care Mid Essex is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.


Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.


Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Epping Forest, Harlow & Redbridge to verify any information. View our terms and conditions. Bluebird Care Epping Forest, Harlow & Redbridge has a Platinum Service – more info.