Network Healthcare - Care at Home Dursley

14-16 Long Street, Dursley GL11 4HY
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8.0 5 Reviews
  • Network Healthcare - Care at Home Dursley, Dursley
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Care Provided by Network Healthcare - Care at Home Dursley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tina Colebrook (Manager)

Funding & Fees Guide for Network Healthcare - Care at Home Dursley

  • Prices

  • Starting at £17.84 depending on length of care call.

  • Please contact the branch to discuss the prices of care.
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Network Healthcare - Care at Home Dursley Reviews (5)

8.0

Network Healthcare - Care at Home Dursley has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Network Healthcare - Care at Home Dursley has 5 reviews.

Overall Experience

  • 3
  • 0
  • 1
  • 1
  • 0

Date Published

5
1
1
1
4

Review from N T (Daughter of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Network provide care for my mum and they are brilliant. They've become so important to us and Mum adores her carers. Everyone we've met has been fantastic and the office can't help you enough. Couldn't be happier with the support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anna B (Client) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I've had some lovely carers who I can have banter and fun with and have enjoyed their visits.
I've now had a carer, who talks rudely and unkindly towards me and makes me feel angry and upset, as I've not deserved the way I'm talked to.
The carer has made the decision that I should wash myself and
do everything for myself apart from some assistance with dressing and leaving medication in a pot on the table and leaving.
I've phoned the office to inform them about the carer's rude and unfriendly behaviour towards me, but nothing changes.
The times the carers arrive has started getting later through the morning, and I'm left wondering if they're even going to be turning up.
I'm told that I should be getting myself sorted before they arrive and that they're not here to assist me with washing myself, etc. even though it's in my care plan.
It's such a shame as it started so well and I was pleased with my care at the start, but it has begun to go downhill.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Client) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy all visits as we always have topical conversation and a laugh, I regard them as friends, are fully reliant on their excellent care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L N (Daughter of Client) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From up until just after Christmas the care was exceptional but due to an intake of new staff the care quality has gone down. There seems to be a lack of communication. Although Mum doesn't speaks they expect her to just open her mouth to eat and that's not the case. The carers that have been coming
from the beginning converse with her and that must make the job easier because she is awake and aware.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen C (Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are professional. They are caring and my dignity is paramount at all times.
I am very satisfied with the care I receive. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Network Healthcare - Care at Home Dursley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Network Healthcare - Care at Home Dursley is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Network Healthcare - Care at Home Dursley is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Network Healthcare - Care at Home Dursley

What Type of Services does Network Healthcare - Care at Home Dursley offer?

Network Healthcare - Care at Home Dursley offers Home Care.

How many Carers does Network Healthcare - Care at Home Dursley employ?

Network Healthcare - Care at Home Dursley employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Network Healthcare - Care at Home Dursley to verify any information. View our terms and conditions. Network Healthcare - Care at Home Dursley has a Basic Service – more info.