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Bluebird Care Watford & Three Rivers has a Review Score of 9.4 (9.390) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care Watford & Three Rivers has 27 reviews.
Review from Linda B (Daughter of Client) published on 21 January 2025
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Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers
Thank you for taking the time to provide some feedback, we are pleased that you are happy with Bluebird Care. Many Thanks, Care Manager
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Review from S H (Daughter-in-law of Client) published on 24 October 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers
Thank you for your kind comments, we are pleased you were happy with the service received. Kind regards, Hayley.
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Review from J G (Daughter of Client) published on 22 April 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers
We are pleased to hear you are happy with Bluebird Care. Thank you for taking the time to complete this review and for your kind comments.
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Review from J B (Daughter of Client) published on 6 November 2023
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Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers
Thank you for your feedback and your very kind comments, we will share this with our team.
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Review from E B (Client) published on 31 August 2023
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Review from E V (Great-Niece of Client) published on 25 July 2023
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Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers
Thank you for the feedback and very kind comments, we will share this with the team!
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Review from V L (Daughter of Client) published on 21 May 2023
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Reply from Hayley Plaster, Care Manager at Bluebird Care Watford & Three Rivers
Thank you for the feedback and very kind comments, we will share this with the team!
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Review from Peter W (Mother of Client) published on 18 November 2022
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Reply from Kelly Green, Manager at Bluebird Care Watford & Three Rivers
Thank you so much for your feedback and your kind words, we are pleased that you are happy with Bluebird Care and you find all the staff exceptionally caring, it's much appreciated and we will share your feedback with our team.
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Review from H S (Daughter of Client) published on 9 November 2022
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Reply from Kelly Green, Manager at Bluebird Care Watford & Three Rivers
Thank you for taking the time to complete the review, we are pleased to hear you have been very happy with the care, and we will share your feedback with our team.
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Review from Margaret P (Daughter of Client) published on 20 September 2022
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Reply from Kelly Green, Manager at Bluebird Care Watford & Three Rivers
Thank you for your feedback; we appreciate you taking the time to complete the form and share your views. I am pleased to hear that the carers are gentle and kind and you are pleased with the service we provide. I will share your kind words with the team. Thank you.
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Review from Diana C (Daughter of Client) published on 7 June 2022
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your review. We appreciate you taking the time to complete this.
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Review from Sally G (Daughter of Client) published on 13 May 2022
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for taking the time to write this amazing review; we are so grateful to you.
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Review from Ann M (Daughter of Client) published on 29 March 2022
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for taking the time to write this review, much appreciated.
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Review from C B (Son of Client) published on 17 November 2021
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your kind words, we really appreciate you taking the time to write the review.
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Review from S C (Daughter of Client) published on 18 August 2021
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you so much for taking the time to write this lovely review, we are very grateful.
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Review from V A (Client) published on 9 August 2021
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you so much for your review, we really appreciate you taking the time to write this review and thank you also for all your lovely comments about the office staff and care workers, Much appreciated.
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Review from S Y (Client) published on 28 July 2021
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for taking the time to review our company.
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Review from B S (Client) published on 25 November 2020
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your kind review, we are grateful you took the time to write it.
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Review from C K (Daughter of Client) published on 25 November 2020
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your kind words, we really appreciate you taking the time to write this review.
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Review from A R (Client) published on 17 November 2020
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Reply from Fiona Murphy, Director at Bluebird Care Watford & Three Rivers
Thank you for your great review; we appreciate you taking the time to write this.
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The Review Score of 9.4 (9.390) out of 10 for Bluebird Care Watford & Three Rivers is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.690 for Bluebird Care Watford & Three Rivers is calculated as follows: ( (30 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.69
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Watford & Three Rivers is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Aug 2019
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Job Title: Registered Care Manager
Joined: 2013
I started working for Bluebird Care in 2013 as a care worker with no experience. Previous to this I was working in bars and cafés as a bar attender / kitchen assistant. My mother suffered with M.S and had carers visiting most of her adult life, right up until she passed away at a young age of 48, I felt care was a great industry for me to get involved in and wanted to be able to make a difference.
As soon as I started as a care worker, I felt the values of Bluebird Care were very close to my heart. Roughly a year later I had completed my level 2 NVQ in Health and Social Care and was promoted to Care Supervisor. I really enjoyed being support for the team and our service users. I was in this role for around 5 years, after completing my level 3 in Health and Social Care, I was then promoted to Care Coordinator. Coordinating care is not an easy task but I feel the team responded well to me and saw me as a role model within the company.
Since May 2023 I have been Care Manager for both teams (Watford & Three Rivers and Chiltern & Dacorum) – receiving my registration in October 2023. I am currently completing my level 5 in leadership and management. I very much enjoy my role and challenges that come with it. I am always looking for ways to expand my professional development.
In my own time I enjoy reading a good thriller / mystery book and spending time with my family and friends.
Job Title: Office Manager
Joined: 2010
I started my career with Bluebird Care in June 2010 as a supervisor, after a short time I then went onto become a Care Co-Ordinator, as the company expanded, I started a new role as Office Administrator and am now Office & Finance Manager.
I love the fact that we are helping people to stay in their own homes with good quality care & Support
Job Title: Care Coordinator
Joined: 2019
I started working at Bluebird Care in September 2019 as the Care Coordinator.
I previously worked in a local primary school for over 10 years as a teaching assistant but once my own children left school, I decided it was a good time to change career and felt the care industry was the best move as this is something I have been interested in for many years. I enjoy meeting new people and like to help and support others.
My job role is varied at Bluebird Care and I have transferred my skills into this fulfilling role, I have a good telephone manor, am kind and considerate and a great problem solver. I have great organisational, and prioritisation skills and work well under pressure.
Bluebird Care is a great company to work for as they really do look after our customer’s every whim and our carers too. Everyone who works for the company have the customer’s best interests at heart and I am very proud to be a part of such a positive team.
I am a good communicator, have a good understanding of people’s needs, I am a good listener and have a ‘can do ‘attitude. I am very tech savvy and enjoy working with computer software and love a spreadsheet or 2.
My role working with a group of likeminded people gives me real job satisfaction.
In my spare time I love being with family and friends, reading mystery stories and going for long walks with the dogs.
Job Title: Care Supervisor
Joined: 2018
I am a Care Supervisor for Bluebird Care and I have worked here for 6 years. I started as a carer and was soon promoted to Care Supervisor after completing care for only 1 year.
Before starting with Bluebird Care, I used to work in Residential Care, I worked there for 15 years, I started as a carer then become a Care Team Manager, the training there was excellent and I completed my NVQ LEVEL 2 AND 3. I have also completed a Level 2 in Dementia care which awarded me leadership in Dementia. I have many more qualifications in this field and I am also one of the trainers to which I teach the Manual Handling and Dementia Awareness subjects.
I have many years of experience in care which I love, I like to share my experience with the carers and others.
I have two children Darrel my son and Becky my daughter, I now have three beautiful grandchildren and really enjoy being a nanny.
Job Title: Care Supervisor
Joined: 2018
I have worked in health and social care for many years, having 20 years of management experience in residential homes for the elderly and young adults with learning disabilities. I love to help people and get great job satisfaction in doing so
I am compassionate and self-assured and have the knowledge and ability to model good practice, having NVQ 5 in health and social care and a teaching qualification gives me a wealth of knowledge and experience to enjoy working for Bluebird Care, which is a bespoke care company.
I really love my role of supervisor; we are the link between the customer and our Bluebird Care service
I have excellent communication and people skills, which builds trusting relationships with customers, their families, staff and other professionals such as district nurses, GPs and occupational therapists.
I am compassionate, self-assured and have a genuine caring nature.
Working for the Bluebird Care brand suits me and I am proud to be part of a strong supportive team, championing the rights of our customers.
In my spare time I enjoy spending time with my family, I enjoy Bell Ringing and supporting my local church in various volunteering roles and travelling
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