Home Instead (Newcastle under Lyme and Stoke on Trent)

7 Fellgate Court, Froghall, Newcastle-under-Lyme ST5 2UA
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9.1 56 Reviews
  • Home Instead (Newcastle under Lyme and Stoke on Trent), Newcastle-under-Lyme
Home Instead Newcastle under Lyme & Stoke-on-Trent is a locally-owned provider of award-winning care, home help and companionship, founded in 2009 by the current owners. They offer tailor-made, person-centred home care and specialist Dementia support to people living in their own homes.

Services include companionship, home support, personal care, medication support, home recovery, respite and rehabilitation and dietary support; all services are personalised to the individual. The specialist Dementia and Palliative Care service works closely with local health care providers to enable non-medical support to reflect the individual’s needs and to be of the highest quality.

Service duration is from 1 to 24 hours a day, up to 7 days a week, provided by a team of Care Professionals who have undergone comprehensive training including City & Guilds accredited Alzheimer’s and Dementia Specialist training. They individually match carers and clients based on personality, interests and skills required. The relationship of trust between the client and carer is fundamental to the provision of high-quality care so clients have a known carer at every visit.

The Management team makes regular quality assurance visits to ensure that the care being delivered matches the care plan and your expectations. This ensures that they are able to react quickly to any change in a client’s circumstances or condition.

Office hours are 09:00 till 17:00 Monday to Friday, however they do have a phone line open 24 hours to support both carers and clients.

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Care Provided by Home Instead (Newcastle under Lyme and Stoke on Trent)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Blunt (General Manager)

Funding & Fees Guide for Home Instead (Newcastle under Lyme and Stoke on Trent)

  • Prices

  • £33.00 - £35.00 per hour

Home Instead (Newcastle under Lyme and Stoke on Trent) Reviews (56)

Total of 56, showing 41-56
9.1

Home Instead (Newcastle under Lyme and Stoke on Trent) has a Review Score of 9.1 (9.086) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Newcastle under Lyme and Stoke on Trent) has 56 reviews.

Overall Experience

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Date Published

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Review from Sheila R (Daughter of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father now aged 103 has received morning care from Home Instead Senior Care since he was 100. They visited for an hour, helped him to get up, washed and dressed and made his breakfast and did some basic tidying. From the beginning, I was impressed with the way in which they always took their lead
from him, supporting his independence, respecting his individuality and dignity and treating him with kindness. Always having the same small group of caregivers enabled close and warm relationships to develop. I have found their managers to be easy to get hold of and very helpful. They always passed on any concerns about my father to me immediately following the visit. As my father's condition deteriorated, until he finally had to go into residential care, the carers were diligent, responsible and always ensured his safety and well-being before they left. I would certainly recommend Home Instead to anyone seeking the highest quality care for their loved ones.

Reply from Paul Edden, Managing Director at Home Instead (Newcastle under Lyme and Stoke on Trent)

Thank you for your kind words. Your father was a true gentleman and it was our privilege to have helped him remain at home into his 103rd year!


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Review from Margaret W (Daughter of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a long winter but my mum's care team has never failed to struggle through the snow to fulfil their care visits. Mum is 93, frail and lives alone. Home Instead Carers help her to cling on to her independence treating her with cheerful kindness. I live 35 miles away and am constantly grateful
for the support given to us as a family though mum's numerous medical emergencies by the office staff. Thank you to the whole team.

Reply from Paul Edden, Managing Director at Home Instead (Newcastle under Lyme and Stoke on Trent)

Thank you for your kind words. It is our pleasure to help maintain your mother's independence - in all weathers!


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Review from Carole P (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend recommended the company to me when my mother needed care after she had a small stroke and was unable to cope on her own. They have always been reliable, helpful, caring and respectful and with their help, it has enabled her to remain in her own home.

Reply from Paul Edden, Managing Director at Home Instead (Newcastle under Lyme and Stoke on Trent)

Thank you for your kind words - we are very pleased to know that our help has enabled you Mum to stay in our own home.


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Review from P H (Father of Client) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided by the staff at Home Instead is of a very high standard.
This reflects in their selection and training.
The staff are always very punctual and courteous.
We have been fortunate in having two care givers during the past three years.
Reliability and stability are important and Home
Instead have recognised this need.
The management team are very approachable.

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Review from S J H (Husband of Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service we get from my wife's carers when bathing her.

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Review from Belinda B (Daughter of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly satisfied with the care received, Excellent carers who understand mums needs. Leave home clean and tidy.
Good communication between myself and staff.

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Review from Jean B (Daughter of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite satisfactory.

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Review from V L (Client) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers. Enjoy going out to places I haven't been able to for a few years.

Reply from Paul Edden, Managing Director at Home Instead (Newcastle under Lyme and Stoke on Trent)

Many thanks for your kind words. I am glad that you are now visiting places that you have not been to for some time.


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Review from Kathleen P (Wife of Client) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care provides an excellent service for my husband. The carers are kind, efficient, friendly and supportive. They have shown how they can take charge in an emergency and are always willing to help. The administrative staff are all pleasant and helpful. I would certainly recommend
this company to anyone needing home care.

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Review from E F (Client) assisted by family/friend published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really satisfied with the service- my contact is really friendly and helpful, the office staff and everyone are very approachable.

Reply from Paul Edden, Managing Director at Home Instead (Newcastle under Lyme and Stoke on Trent)

Thank you for your very kind comments. I will ensure your team is informed.


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Review from Margaret G (Client) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my carer, she is helpful and reliable.

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Review from Victoria B (Daughter of Client) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tailor to my dad's needs. Take him to a variety of places. Always patient and polite. Always liaise with me, his daughter, and work with me to keep certain things discrete and confidential.
Invaluable service when I go on holiday because they take responsibility for his care. Excellent service.

Reply from Paul Edden, Managing Director at Home Instead (Newcastle under Lyme and Stoke on Trent)

Thank you for your kind comments. Your Father's care will always be our first priority.


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Review from Rita D (Wife of Client) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been with this company now for over a year. The carer we have for my husband is the ideal person. He is always on time and will stay beyond the hours booked if it is necessary. My husband can be challenging on occasion but the carer has no problem in dealing with this in a very kind appropriate
manner, I trust him 100%. The sign of good training and practices. The administration staff are always very polite, friendly and helpful and go out of their way to help in any way they can.

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Review from Martha F (Son of Client) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our reviewer arrived promptly and we discussed the care provisions covered a few points that may be needed in future, and clarified the personal cleaning frequency with dad. No probing issues arose and overall we are happy with the service and care provided. Thanks.

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Review from G H (Husband of Client) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful the carers who come to my home. The manager is very helpful and friendly, very good when doing sits to look after my wife.

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Review from Sue L (Daughter of Client) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems to be thriving at the caring hands of 'Home Instead' carers. She enjoys their visits, and looks forward to them. As she has got to know the carers, her daily routine has 'softened'. Thank you.

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Current Review Score: 9.1 (9.086)

Overview of Review Score

The Review Score of 9.1 (9.086) out of 10 for Home Instead (Newcastle under Lyme and Stoke on Trent) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Home Instead (Newcastle under Lyme and Stoke on Trent) is calculated as follows: ( (19 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 29 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Newcastle under Lyme and Stoke on Trent) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (1)

Paul & Sandra

Paul & Sandra Edden

Job Title: Directors

Joined: 2009

Paul and Sandra Edden are the husband and wife owners of Home Instead in Newcastle under Lyme and Stoke-on-Trent.


In 2005, Paul helped the Master Franchise owner to successfully transition Home Instead from its American parents to the UK as a new national provider of quality at-home care throughout the UK. Paul and Sandra had always held an ambition to work together, something many couples might find unusual! They took the decision to join the Home Instead family as franchise owners, covering the areas of Newcastle under Lyme and Stoke-on-Trent; opening their first office in Newcastle’s Iron market in 2009.


Home Instead is now based in modern offices at Trentham Lakes, with a second office in Newcastle which is used as their training suite.


Paul and Sandra believe that home is where we feel most comfortable and happiest and the place we know the best, something that we have all discovered during these very different times. With this strong belief, they are committed to providing compassionate and relationship-led at-home care so that clients can live well, their way.

They know through personal experience that when it comes to caring, there is no “one size fits all” approach, so they don’t offer one. Home Instead care is personal, tailored, flexible and adaptable as needs and preferences change. Along with their team, they are passionate about making a difference for their clients and their families together with developing a rewarding environment for their amazing CAREGivers who deliver award-winning service. Please contact us today to find out more.


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