What Type of Services does Caremark Slough and South Bucks offer?

Caremark Slough and South Bucks offers Home Care.

How many Carers does Caremark Slough and South Bucks employ?

Caremark Slough and South Bucks employs 40 carers.

Caremark Slough and South Bucks, Office A, Unit 1A, Windsor Trade Centre, Dedworth Road, Windsor, Berkshire SL4 4LE

Review from Graeme L (Son of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience

Caremark Slough and South Bucks have now been involved in the care of both my elderly parents for a year. Introducing a carer to any home situation is potentially daunting but Caremark made the process as smooth and simple as could be. The team have been friendly, professional and flexible, adjusting

the care provided according to my parent's needs, and responding in a timely and sensitive manner to crises as and when these have arisen. The staff really seem to care about their clients, taking time to get to know them and ensure that they receive the best support possible.
Mum and Dad have had a live-in carer for some time now and this has been very successful. The carer is kind, patient and affectionate and it has given me great peace of mind to know that my parents are well-cared for physically and mentally, and their safety is suitably supervised.
I am very happy to recommend Caremark Slough and South Bucks to anyone seeking care support in this area.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you for your review. Your Mum and Dad are a delight to care for and am so pleased that the Live-in Care option worked out very well to ensure we can keep them both at home, together, for as long as possible. The Live-in Carer absolutely loves Mum and Dad!

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Review from Deborah M (Daughter of Client) published on 19 February 2025
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Overall Experience

A very reliable and friendly and competent service. It is such a relief that Caremark come and check that Mum is ok and looking after herself. Their dependability brings us great relief that Mum is looked after when we aren't around. Although resistant to the idea that she needs help, Caremark have

helped Mum settle comfortably into the idea of the security that extra support and care is there if and when she needs it.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you, such a lovely compliment! So pleased to hear the benefits you and Mum get from our visits - she is a very independent lady - and so lovely too!

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Review from Moyra F (Daughter of Client) published on 19 February 2025
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Overall Experience

This is first time my elderly father of 95 has had to use carers and felt very daunting for him and us as a family but Caremark have taken all the stress away and been amazing with all the hurdles we have come across. Nothing is too much trouble for them, they arrive on time and they are all lovely

and caring and can't do enough to help. Would not hesitate in recommending them.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you so much for saying lovely things about Caremark! The carers enjoy seeing Dad and talking to him - he has such an interesting life and it feels like he has always been with us!

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Review from Kay W (Wife of Client) published on 19 February 2025
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Overall Experience

Caremark Slough and South Bucks have provided companionship care to us for about 8 months. The manager put a great deal of time and thought into matching our care needs with the carer she provided. As a result, we have an excellent carer. We look forward to her coming and I can take a much needed break

knowing my husband is in safe hands. In the past, the manager has given up several hours of her own time to give me sensible advice on care needs in general, and I always feel she is available for support should I need it.
After a rather bruising experience with a different organisation providing care, I can appreciate the quality of the service that Caremark provides.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you so much for the compliments about Caremark. It is a pleasure supporting you both and I will always have time for you should you need any advice again. The carer very much enjoys her visits and is always willing to help in anyway she can.

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Review from M L (Son of Client) published on 3 December 2024
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Overall Experience

Caremark looked after my mother during her final 2 years. The live-in carer was amazing, she managed mum's complex mental health and mobility issues, despite a language barrier, kept her comfortable and safe in her home and constantly monitored her 24/7 and kept her mentally engaged. There were also

carers covering breaks, and this service was completely reliable. Her life improved hugely with this care package. Family was kept in touch with mum at all times. One staff member in particular and the rest of the team were very supportive, for example, going the extra mile for to get medication and buy emergency supplies. The carers and staff in the office were a great source of support to me during mum's final days and it has not been forgotten. I can thoroughly recommend Caremark. Many thanks.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

It was a real pleasure looking after mum. We are grateful for your kind words, it truly means a lot to all of us. We wish you and your family all the very best for the future.

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Review from Susan S (Wife of Client) published on 4 September 2024
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Overall Experience

Caremark looked after my husband for several hours a week to enable me to go and meet commitments outside the home. They cared for him for around 9 months until he sadly passed away earlier this year.
The company responded very quickly when I started looking at care companies, coming to our home to

meet us both and carry out an assessment of what my husband's needs would be. They were able to provide a carer very quickly following that assessment assigning him a carer with whom they thought he would connect. They were right! For most of those weeks he had the same carer with whom he got on well and therefore I was never worried about him during the time I was out of the house. I found all the staff to be very kind, caring and understanding and if I was looking for a carer at any time in the future. I would have no hesitation in contacting Caremark again.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

It is so lovely to hear that you had a positive experience with Caremark and thank you for your kind words. It was a pleasure to support your husband and we wish you the very best for the future.

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Review from Tina B (Client) published on 26 July 2024
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Overall Experience

Caremark took over my care end of May 2024 and will be ending due to my continuing recovery. They have been very professional and caring from the start. With the manager coming out to do a full assessment of my needs and my medical history, and planning how to meet those needs. Throughout the time they

looked after me she came in several times to check how things were. I had the same carers each week and got a rota of times - no strangers turned up which was very reassuring. On the first visit, the manager brought the carers to introduce them, this was reassuring to meet them. These ladies have been so kind and helpful taking time to listen to moans and groans helping to do whatever was asked of them. They have been polite, and professional and came when they said they would always turn up. Always had uniforms on and ID. Whenever I spoke to the office the ladies were polite and helpful. I know if I need help in the future I will call them. I would recommend them to anyone. A safe professional service.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you so much for your lovely words! The Care Team thoroughly enjoyed their chats with you and getting to know you more each time. It is very rewarding to know that you are in a good place in your life where you can be more independent after our intervention. We wish you all the best for the future!

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Review from Doris C (Sister of Client) published on 17 July 2024
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Overall Experience

Moving the care of my sister to Caremark was one of the best decisions we have made. The management and staff are fully involved, they are professional, compassionate and above all, caring. They have a wide knowledge and experience of the needs of their clients and are a great help in many of the ongoing

situations. If you are looking for support in caring for a loved one I suggest you talk to Caremark.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Hi Doris, we are also grateful that you chose Caremark to care for and support your sister - we are the lucky ones! To enjoy and care for someone who is a delight! The care team enjoy visiting your home and the interactions they have with both of you. It certainly does not feel like "working" when the care team are with you!

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Review from K S (Friend of Client) published on 2 May 2024
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Overall Experience

Caremark has been providing care for my friend for several years and I can honestly say the care they provide is outstanding. They are honest, reliable, competent, considerate and compassionate. The Management Team works very closely with the Carers and will often visit to assist with medical and personal

needs. On the various occasions I have contacted them they have always been polite, professional and nothing is ever too much trouble.
Due to my friend’s health deteriorating over the last couple of years, her Care-plan has changed with Caremark having to assist her more - collecting her medication from the chemist and assisting with its administration, with more personal care, doing washing, and preparing her meals. With their continued care and support she can stay in her own home which is where she wants to be. I feel my friend is very lucky to have such a wonderful team looking after her and this is why I do not hesitate in recommending Caremark.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you so much for your kind words. The Care Team works very hard to ensure they are always meeting and excelling client's needs and it is very special when they get such recognition like this. Care is not always about coffee and chat - it is so much more as you know. I will make sure the carers have read your lovely comments. Wishing you all the best.

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Review from Andrew S (Son of Client) published on 5 April 2024
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Overall Experience

Caremark provided in-home care for our mum (visiting 2-3 times daily) for around 6 months before she moved into a care home as a result of increasing mobility issues. Having not used private carers before we were not entirely sure what to expect, but the level of professionalism and care Mum received

was really outstanding.
The quality of care, the attention of the staff and the level of communication with the rest of the family was simply brilliant - they went above and beyond expectations and Mum’s wellbeing was always at the heart of what they did. We were genuinely so pleased that we chose Caremark to look after Mum and would recommend them without reservation to anyone who is thinking about needing carers.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

It was a pleasure looking after Mum and I hope she is enjoying life in her new home.

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Review from Richard S (Son of Client) published on 5 April 2024
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Overall Experience

Caremark have provided services for my mother, who has a number of complex medical conditions, since last year. We cannot praise them highly enough, from the attention to detail in dispensing her large variety of medication (including chemo) through the excellent communication with us and to the exceptional

level of care willingly and lovingly dispensed on her; she is treated with dignity and respect at all times.
The carers themselves are exceptional, showing kindness, patience and professionalism. We have some considerable points of reference in this field, as another member of our family has used care services for the past 14 years (which we manage for her) and I can say unequivocally that Caremark Slough & South Bucks are in a league of their own in comparison.
A simply exceptional organisation who put the care into caring.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

The carers really enjoy seeing Mum every day. I will pass on your comments to all the girls.

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Review from J H (Son of Client) published on 5 April 2024
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Overall Experience

Caremark's service has been excellent. The care has been to a very high standard and is delivered with warmth and enthusiasm. They were adaptable when my father's care needs changed suddenly, after they were employed, which reduced the stress of his condition considerably. They have been proactive in

suggesting improvements in care and in other aspects of my father's comfort, which would not have occurred to me. These have helped him considerably and have reduced the stress on his family. Communications have been excellent which has been vital to me as I live some distance away. All recommendations have been well explained and when needed, the team have carried out additional work such as arranging prescriptions and physio which has allowed faster treatment than could have been facilitated by family. Would definitely recommend them.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

It has been a pleasure looking after Dad. Thank you for your kind words which mean a lot to me and I will pass them on to the carers.

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Review from S A (Daughter of Client) published on 7 September 2023
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Overall Experience

Caremark provided Dad with care during his last five months. He wanted to be at home and his immediate family lived 120 miles away. Caremark enabled him to remain independent and treated Dad with dignity and respect. Dad was his own person right up to the end, which meant that he could be difficult,

but this did not phase Caremark. Their service was reliable, friendly and professional and they always kept his family informed. The carers called to see Dad in addition to their allocated care slots if they had any concerns about him and were accessible to his family via text and phone at all times. We really appreciated their support and highly recommend.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you for your lovely comments. Dad was such a character and he was so interesting to be around to listen to his stories - he had so many! It was a pleasure knowing him, yourself and his family. All the very best to you all.

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Review from L S (Daughter of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

I have always found the Caremark team to be highly professional and reliable. All the carers are positive and cheerful and engage well with my mother. She particularly enjoys the music and sing-a-longs! The carers show great kindness and patience and always treat my mother with respect and warmth. I

know that she feels very comfortable with them. Would definitely recommend.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you for your lovely words! The singing is contagious and I am glad it helps Mum with her well-being.

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Review from Julie H (Daughter of Client) published on 15 March 2023
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Overall Experience

We are very thankful that we chose Caremark to care for Mum which they did for five years until she sadly passed away at the end of last year. At very short notice, overnight care was provided all through the Christmas period and we are so grateful for this extra support that was given during her final

days.
Throughout the years, the staff have always been very kind, friendly, helpful, considerate and totally reliable and we are grateful that she kept a consistency of carers which was very comforting.
Caremark have provided such a good, supportive care service that we would most certainly recommend them highly.
On behalf of all the family, we wish all the staff a very big thank you, you have been brilliant.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Hi Julie, thank you so much for your wonderful comments. The care team were so fond of Mum and I am really proud of them to have seen her through her final journey, we were there from the very beginning to the end. She was a remarkable lady. We wish you all the very best for the future.

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Review from Fares O (Son of Client) published on 15 March 2023
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Overall Experience

Really happy to have Dad placed in the hands of such a wonderful team of carers who always arrive punctually and provide a consistent level of excellent care and support.
Special mention to the carers who tend to Dad regularly. They all provide excellent and professional service with an uplifting

spirit and positive attitude from the Monday they arrived which is refreshing to see.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Hi Fares, thank you for your kind words, we enjoy visiting Mum and Dad and are glad we can support Dad through this part of his journey. Mum always makes us feel so welcome.

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Review from Simon D (Son of Client) published on 9 March 2023
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Overall Experience

Caremark were excellent in providing care to my father during his decline over five-plus years. What started initially as someone to keep an eye on my father in case he fell, eventually became morning and night routines with two staff attending. The team were very flexible and accommodating and took

a genuine interest in my father's care. The wider team checked in regularly and we knew all of the staff attending; all of which were highly professional but also very caring and engaging.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Hi Simon, thank you for your wonderful comments. It was a real pleasure supporting Dad at home, we were all made to feel extremely welcomed into the home by Mum, who was also a tremendous help to us. We wish Mum and Dad all the very best in the future.

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Review from Margery W (Client) published on 2 March 2023
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Overall Experience

I have been using Caremark for more than a year for daily home visits. The carers are friendly, observant and most of all very gentle. They have also taught my husband several tricks of the trade to enable him to take better care of me.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Dear Margery, it is always a pleasure to come and see you every day - the carers enjoy the interaction between you and your husband and glad that we have passed on our tricks of the trade!

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Review from James G (Son of Client) published on 15 June 2022
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Overall Experience

Caremark was our chosen care provider to look after our mother and father and have done so for almost three years. We found all the staff really kind and polite and they did everything we ever asked of them in terms of care. They were always thoughtful, incredibly kind and we felt assured that their

care was at the forefront of their help. We can't recommend them enough and would happily act as a reference if required. Thank you to all the staff at Caremark - you have been truly wonderful.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Thank you James, it was our absolute pleasure to support Mum and Dad, we will miss them terribly.
We wish you, your families and Mum all the very best.

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Review from Nina S (Daughter of Client) published on 30 May 2022
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Overall Experience

Caremark Windsor are the most caring, professional team of ladies that we have used (and we have tried a few!).
Each carer is trained to a very high standard and is always accompanied for the first visit so that the manager can explain what needs doing, and they can get to know the client. All of the

ladies are very very friendly, super helpful and very respectful of property, privacy and dignity. As a family, it helps us to know that my mum is being cared for correctly and enjoys seeing the carers four times a day. Nothing is too much trouble for anyone, and the carers now anticipate the needs of Mum before she needs them! The morning calls are fun, usually playing a bit of Elvis or jolly music, and this starts the day off so well for my mum. I cannot recommend the managers and their super team enough for cheering my mum up and supporting her through a hard time.

Reply from Suki Dhillon, Care Manager at Caremark Slough and South Bucks

Hi Nina, Thank you for your kind words. We work tirelessly to ensure all our clients receive the support they deserve. I know as a family you are going through a difficult time, and I'm just happy that she is more settled with the care team - and pleased that she enjoys the music!

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