Caremark Slough and South Bucks

Office A, Unit 1A, Windsor Trade Centre, Dedworth Road, Windsor SL4 4LE
Submit a Review
Top 20 award
10 62 Reviews
  • Caremark Slough and South Bucks, Windsor
Caremark is a Home Care provider, offering care and support services to people within their own homes and in their local communities. From their office in Windsor they offer support to anyone living in the Windsor, Maidenhead, South Buckinghamshire Burnham, Stoke Poges, Gerrards Cross, Beaconsfield, Denham & Iver, Slough ,Wraysbury, Datchet & Horton areas.

Who they support:
Caremark Slough & South Bucks offers Care and Support to any adult looking for some assistance to continue living at home safely and comfortably.

How they support:
At Caremark they understand that some of the daily routines many people take for granted can become difficult or restrictive. They are here to help you remain independent at home and continue to enjoy life to its fullest, without worrying about the things that are very personal to you.

Care and Support services can also extend to supporting you in the community, assisting in your sense of inclusion and well-being. This support can be with travel to work or to the shops, or supporting you during a leisure activity, for example you may like some help to go swimming or to the cinema.

Show Caremark Slough and South Bucks on the Map

Care Provided by Caremark Slough and South Bucks

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sukhwinder Dhillon (Manager)

Funding & Fees Guide for Caremark Slough and South Bucks

  • Prices

  • From £25.00 per hour

  • We are able to assist with shorter visits from 30 minutes and 45 minutes also - depending on an initial assessment

Caremark Slough and South Bucks Reviews (62)

Total of 62, showing 41-60
10

Caremark Slough and South Bucks has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years. Over all time Caremark Slough and South Bucks has 62 reviews.

Overall Experience

  • 56
  • 6
  • 0
  • 0
  • 0

Date Published

62
5
9
13
49

Review from Barbara C (Client) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received assistance with bathing from Caremark for a year. This was because I had fractured my leg and needed to regain my confidence (I am permanently in a wheelchair as a result of polio).
The carers always greeted me on their visits by name which I appreciated. I had no need of the carers contacting
nurses, doctors, etc. on my behalf but I'm sure they would have if needed.
At all times I felt confident with them.

Reply from Ranjit Dhillon at Caremark Slough and South Bucks

Thank you for your kind words Barbara. We all wish you good health and all the best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bernard L (Son of Client) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a recent client, so my experience is limited to a few months. However, the quality of service and care that mum has received has been first class. The staff show a consistently high attention to detail and the communications, both with the client and family and with other agencies has been
excellent.


Mum has also expressed her view that all the Caremark staff have been very friendly and helpful.


Reply from Ranjit Dhillon, Managing Director at Caremark Slough and South Bucks

Thank you Bernard for your kind words. I will pass these comments onto the carers and the office staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Charles (Power of Attorney of Client) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers and supervisory staff go the extra mile to help improve the life enjoyment of the patient. This has involved coming up with solutions to various problems encountered by the patient. Also and importantly your caring staff have built very good relations with the patient and looked after him
with great love and care.

Reply from Ranjit Dhillon, Managing Director at Caremark Slough and South Bucks

Thank you, Charles, for your very kind words. I will pass on your comments to the carers and the office staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raymond S (Son of Client) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are reliable and friendly and I am very grateful.


They are very patient, kind and caring. Also if you have any worries, the carers certainly try and sort it out.


Many thanks for all of the carers and office team.


Reply from Ranjit Dhillon, Managing Director at Caremark Slough and South Bucks

Thank you Ray for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia M (Niece of Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot stress enough how this care company and its staff have looked after my aunt. She has dementia and is extremely difficult to handle, her carers have shown her so much patience, much more than I, her own family could have done. I live 65 miles away, they have made sure she has been seen by her
doctor when needed, well fed and the cleanliness is exceptional. I don't know how I and more importantly my aunt could have coped without them. I feel they are there for us both and I know they have made my 92-year-old aunt's last years more happier and dignified.

Reply from Ranjit Dhillon, Managing Director at Caremark Slough and South Bucks

Dear Sylvia, your Aunt was like family to us and I know the carers worked tirelessly for her benefit. I would like to thank you for your kind words which mean a lot to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosemary D (Wife of Client) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark staff have been extremely flexible during the past two years we have had sitting care at our home. A quite serious fall while
I was out was responded to with professionalism and compassion by the carer present and the support of office staff. Having
carers being introduced and giving continuity
has been important and hopefully rewarding for all concerned. Caremark have always
tried to be flexible when further visits have been requested.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill (Daughter of Client) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and was unfortunate to have a severe stroke earlier this year which left us in the position to find carers to provide assistance at home.


They say first impressions are lasting which is certainly true of Caremark. A staff member took the time to visit my mother in

the hospital before discharge to assess her needs and decide how they can best help at home; including sourcing extra equipment that has been invaluable.


I can say all of her needs have been catered for and they administer her medication which was a concern to the family. They kindly arranged for her to have her hair cut at home as it is now more difficult to take her out.


All the carers that we have met are genuinely caring and concerned about my mother. They always inform me of anything they think I should be aware of which has been a great relief to me as I am assured that my mother's care is in safe hands.


I would not hesitate to recommend Caremark to others.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen S (Client) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, after experiencing the ever underwhelming performance of another care agency, it was a breath of fresh air to have people from Caremark who were on time, pro-active, courteous and full of common sense. I could rely on them even when not present, an important attribute.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan J (Client) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently needed care at home as a result of my wife having an accident. Previously we had used Caremark back in 2012 for a few months whilst my wife was recovering from an operation. Their level of care is so superb that when we needed help again, following her recent accident, we didn't hesitate
to contact Caremark. Their level of care is exemplary. The owners and staff are wonderful, friendly, attentive and understanding. Nothing ever seems too much trouble for them, and they certainly have made a huge difference to our lives. I myself am physically disabled and found it difficult to fully be able to care for my wife. Using Caremark has made life at home much less stressful. I cannot thank Caremark enough for the help they have provided to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian (Client) published on 15 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark has provided a much-needed service for my mother - I live over an hour and a half away on a good day. Mum gets on very well with the Caremark staff, who are kind and make her feel special, as well as offering the usual services. This gives me great peace of mind and I know that mum has been
well looked after in between my weekly visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L E (Sister-in-law of Client) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark offers an excellent service to my sister in law. The carers are excellent and have an outstanding relationship with her and the family. My sister in law doesn't like change, it unsettles her. Since the carers have been caring for us, they have engaged with her and stimulate her in different
ways.
There is a consistency with carers - we only have 3 carers coming in, they are familiar faces.
Also, the girls are very helpful to the family and often do ironing and washing dishes if they have some time left over.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ben G (Son of Client) published on 7 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding level of service was provided for my dad by Caremark. The carers were friendly and attentive, they got to know dad well, gave us updates when we saw them and would call immediately if they had any cause for concern. In all, we had very few areas of concern to raise in regards to the care
and any issues we did raise were dealt with quickly and professionally by the management team. We received regular updates from the area manager, who called in regularly to see dad. I highly recommend Caremark.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mehmuda M (Daughter of Client) published on 4 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were fortunate to have the same set of carers for Mum on a regular basis.
The majority of the carers were excellent, providing care with dignity, a couple were adequate and lacking the empathy that the other carers displayed.
The management were quick to respond to specific requests and tried
to be flexible to meet our requirements.The carers were very good at following our instructions relating to specific requirements for Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John C (Son of Client) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a local care company provided by Social Services when she came out of hospital, which I must say, was lacking in care. Mum and I both decided to go down the route of finding another company. I called Caremark and it was the best thing we ever did. The staff were so helpful, reliable and honest.
Mum used to call her regular carers "my girls" that's how comfortable and happy they made Mum feel. I could go away knowing that mum was safe and happy and being very well cared for which means a lot! Mum used to have an afternoon out in the week. She looked forward to going out and about with one of her "girls", having a good look round and a laugh and trying out new chip shops as Mum loved her chips. Unfortunately, mum passed away suddenly and mum's girls even took the time to visit her in hospital and attend mum's funeral which I appreciated very much as some had calls to make afterwards. Caremark were never late, never missed a call and treated mum with care and respect. You can't go wrong with Caremark.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John (Client) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Caremark (Slough and South Bucks) was at all times outstanding. From the time we called with an enquiry about care for my mother the whole team were great. The initial assessment was a thorough one, taking into account the needs and wants of my mother. And then the care started
and from the word go all the staff were professional and kind. Nothing was too much for the girls. And a genuine interest and friendship grew up between my mother and all the staff. I am a health care professional myself and I was very impressed with all aspects of the care given to my mother by Caremark.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Beverley W (Niece of Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my Aunt was taken quite poorly 2 years ago, it was obvious that more support was needed, other than what I could provide. At this point, we were introduced to Caremark in Windsor. Working within social care myself, I was apprehensive, but on initial meetings with the main 2 care staff, I felt
confident in their service delivery, and have never looked back.


They have been amazing, going over and above what is required of them. The reliability of staff is really important to me, and was to my Aunt. Other than a couple of other staff who would visit occasionally (and were also excellent at their job) staffing hasn't changed in the 2 years. Often there would be occasions when extra tasks were needed, and emotional and physical support was needed by myself, the carers didn't hesitate to provide that.
My Aunts last 2 years were enhanced due to the care, empathy, and compassion of such caring individuals, and for that, I will be eternally grateful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Wife of Client) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my husband went into hospital at the end of November 2016, we had two care companies providing one carer in the morning and one in the evening. Before he was discharged in January 2017 he needed two. As the morning company could no longer provide any carers, Caremark took over both visits that
were needed, I am so glad that they did. I had no problems before they took over and I still have no problems.
They have helped me out when I needed assistance. Very helpful and friendly.
They are first class.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma S (Client) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough and professional. You are informed of any changes to your care plan and changes to staff who are calling.
Nothing is too much trouble.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Priscilla M (Client) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used the agency since 31st January 2016. Very good rapport and service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Daughter of Client) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always confident to leave my mother in Caremark's hands when I go away.
Very helpful and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Caremark Slough and South Bucks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caremark Slough and South Bucks is calculated as follows: ( (76 Excellents x 5) ) ÷ 76 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Slough and South Bucks is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Ranjit

Ranjit Dhillon

Job Title: Managing Director

Joined: 2009

Ranjit set up the business in September 2009 after personal circumstances meant that he needed to look into Home Care for his own father.


Ranjit has come from a business background and has owned his own companies previous to this.


A very personable, approachable Managing Director.


In his spare time, Ranjit enjoys playing football, gardening and DIY.


Suki

Suki Dhillon

Job Title: Care Manager

Joined: 2009

Suki set up the business with Ranjit in September 2009.
Suki has brought all her valuable skills gained from other industries to the Company and applied them successfully.


She manages the Office and the Workforce extremely professionally and has an excellent understanding of how Home Care works as she worked in the field for a long time, to gain a good understanding and empathy with all her staff.


Suki enjoys keeping fit and eating healthily and going for long walks with her beautfiul dog - Cooper - and her 2 beautiful children.


Manju

Manju Dhillon

Job Title: Field Care Supervisor

Joined: 2010

Manju started working with us as a Carer in January 2010 and has been with us ever since.
She has a wealth of experience working in the community and really excelled herself when she was an integral team member in 2 complex 24 hour care packages.


In June 2013 Manju then moved into the Office to work as a Care Co-ordinator and quickly brought the office alive with her excellent office skills and friendly and approachable manner.


Manju was then promoted to Field Care Supervisor in February 2017 and has supported the Care Team and Clients with compassion and respect.


In her spare time Manju loves to spend time with her beloved Cockapoo - Alfie - and enjoys family time and the great outdoors.


Rosie

Rosie Braggins

Job Title: Care Co-ordinator

Joined: 2013

Rosie has been with Caremark (Slough & South Bucks) for nearly 7 years. In 2019, Rosie applied for the Care Co-Ordinator position as she wanted to expand her skills. Rosie excels in this role and is comfortable with managing the Office and Client/Carer needs with total understanding of what is needed.


Rosie has completed her Level 2 and 3 Diploma in Adult Health and Social Care and is also the Medication Champion for Caremark.


In her spare time Rosie enjoys spending quality time with her Family and enjoys playing competitive Board Games!


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Slough and South Bucks to verify any information. View our terms and conditions. Caremark Slough and South Bucks has a Platinum Service – more info.